Homeless Assistance Team (HAT) Supervisor
Loudoun County Government, Leesburg, VA, United States
Overview
Loudoun County is one of the fastest-growing counties in the country, known for its quality of life and strong economy. Loudoun County Department of Family Services seeks a Homeless Assistance Team Supervisor to join the Public Assistance and Supports division, supporting individuals and families to live their best lives while advocating for those most vulnerable and respecting their right to self-determination.
Job Summary
The Department of Family Services (DFS) delivers a comprehensive continuum of public assistance, safety-net services, and community support. The Homeless Assistance Team (HAT) plays a critical role in the County’s homelessness response system by providing diversion, outreach, housing navigation, case management, and coordinated entry functions aligned with HUD and DHCD guidelines, Loudoun CoC policies and procedures, and Housing First practices.
Program & Operations Leadership
Oversee daily operations of HAT, ensuring alignment with Loudoun CoC Policies and Procedures, federal and state regulations, and best practices in prevention, diversion, and street outreach.
Lead and support staff in delivering Housing First, person-centered, and trauma-informed services.
Ensure appropriate referral routing, caseload distribution, documentation quality, and workflow efficiency.
Coordinate with vendor-operated shelter programs to support seamless client access and service continuity.
Supervision & Workforce Development
Provide direct supervision, coaching, performance management, and professional development to HAT staff.
Establish systems for quality assurance, including regular case reviews, documentation audits, and fidelity to VHSP and CoC requirements.
Support staff through high-volume caseloads, challenging fieldwork, and complex client needs using structured supervision practices.
Grant, Fiscal, and Contract Management
Manage the VHSP Targeted Prevention grant, including allowable activities, budget tracking, outcome reporting, and corrective actions when required.
Ensure compliance with County financial policies, procurement requirements, and vendor performance expectations.
Collaborate with Finance, Contracts, and Procurement to oversee program expenditures, service invoices, and contract deliverables.
Systems Coordination & Community Partnerships
Collaborate with County departments, community-based organizations, and regional partners to coordinate services.
Participate in CoC committees, regional homelessness workgroups, performance monitoring activities, and by-name list reviews.
Support interdepartmental planning for housing stabilization, including high-acuity cases requiring coordination with Adult & Aging, Behavioral Health, or Code Enforcement.
Policy, Data, and Quality Assurance
Implement program policies and ensure adherence to CoC, HUD, and DHCD regulations.
Monitor HMIS data quality, performance measures, and compliance with documentation standards.
Lead continuous improvement initiatives to strengthen prevention strategies, outreach engagement, diversion outcomes, and housing navigation practices.
Crisis & Emergency Response
Participate in emergency response protocols, including severe weather operations, hypothermia shelter coordination, and after-hours duties as required.
Provide leadership and logistical support during community emergencies impacting vulnerable populations.
Hiring salary commensurate with experience.
Minimum Qualifications
Bachelor’s degree in a field related to the assigned program or department (Master’s degree may be required depending on assigned departments/programs) and four (4) years related work experience, including one (1) year of supervisory or team lead experience or equivalent combination of education and experience.
Preferred Qualifications
Demonstrated experience in homelessness services, including knowledge of structural causes of homelessness, outreach, prevention, and Housing First practices.
Experience with grant or contract management in a human services or local government setting.
Strong oral and written communication skills and experience working with diverse populations.
Ability to speak a second language in addition to English.
Job Contingencies and Special Requirements
Ability to work beyond standard hours and at alternate work sites as required for operational needs.
Must maintain availability to support emergency response operations and after-hours duties.
Job Contingencies
Valid driver's license and good driving record (subject to annual review).
Successful completion of background checks, including criminal, credit, and DMV.
Equal Employment Opportunity
Loudoun County Government is an equal opportunity employer. We consider all qualified applicants regardless of age, color, disability, gender identity, genetic information, national origin, political affiliation, race, religion, sex, sexual orientation or other non-merit factors.
Reasonable Accommodation
Applicants who wish to request a reasonable accommodation during the recruitment process should contact Human Resources at 703-777-0213 or email Human Resources.
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Loudoun County is one of the fastest-growing counties in the country, known for its quality of life and strong economy. Loudoun County Department of Family Services seeks a Homeless Assistance Team Supervisor to join the Public Assistance and Supports division, supporting individuals and families to live their best lives while advocating for those most vulnerable and respecting their right to self-determination.
Job Summary
The Department of Family Services (DFS) delivers a comprehensive continuum of public assistance, safety-net services, and community support. The Homeless Assistance Team (HAT) plays a critical role in the County’s homelessness response system by providing diversion, outreach, housing navigation, case management, and coordinated entry functions aligned with HUD and DHCD guidelines, Loudoun CoC policies and procedures, and Housing First practices.
Program & Operations Leadership
Oversee daily operations of HAT, ensuring alignment with Loudoun CoC Policies and Procedures, federal and state regulations, and best practices in prevention, diversion, and street outreach.
Lead and support staff in delivering Housing First, person-centered, and trauma-informed services.
Ensure appropriate referral routing, caseload distribution, documentation quality, and workflow efficiency.
Coordinate with vendor-operated shelter programs to support seamless client access and service continuity.
Supervision & Workforce Development
Provide direct supervision, coaching, performance management, and professional development to HAT staff.
Establish systems for quality assurance, including regular case reviews, documentation audits, and fidelity to VHSP and CoC requirements.
Support staff through high-volume caseloads, challenging fieldwork, and complex client needs using structured supervision practices.
Grant, Fiscal, and Contract Management
Manage the VHSP Targeted Prevention grant, including allowable activities, budget tracking, outcome reporting, and corrective actions when required.
Ensure compliance with County financial policies, procurement requirements, and vendor performance expectations.
Collaborate with Finance, Contracts, and Procurement to oversee program expenditures, service invoices, and contract deliverables.
Systems Coordination & Community Partnerships
Collaborate with County departments, community-based organizations, and regional partners to coordinate services.
Participate in CoC committees, regional homelessness workgroups, performance monitoring activities, and by-name list reviews.
Support interdepartmental planning for housing stabilization, including high-acuity cases requiring coordination with Adult & Aging, Behavioral Health, or Code Enforcement.
Policy, Data, and Quality Assurance
Implement program policies and ensure adherence to CoC, HUD, and DHCD regulations.
Monitor HMIS data quality, performance measures, and compliance with documentation standards.
Lead continuous improvement initiatives to strengthen prevention strategies, outreach engagement, diversion outcomes, and housing navigation practices.
Crisis & Emergency Response
Participate in emergency response protocols, including severe weather operations, hypothermia shelter coordination, and after-hours duties as required.
Provide leadership and logistical support during community emergencies impacting vulnerable populations.
Hiring salary commensurate with experience.
Minimum Qualifications
Bachelor’s degree in a field related to the assigned program or department (Master’s degree may be required depending on assigned departments/programs) and four (4) years related work experience, including one (1) year of supervisory or team lead experience or equivalent combination of education and experience.
Preferred Qualifications
Demonstrated experience in homelessness services, including knowledge of structural causes of homelessness, outreach, prevention, and Housing First practices.
Experience with grant or contract management in a human services or local government setting.
Strong oral and written communication skills and experience working with diverse populations.
Ability to speak a second language in addition to English.
Job Contingencies and Special Requirements
Ability to work beyond standard hours and at alternate work sites as required for operational needs.
Must maintain availability to support emergency response operations and after-hours duties.
Job Contingencies
Valid driver's license and good driving record (subject to annual review).
Successful completion of background checks, including criminal, credit, and DMV.
Equal Employment Opportunity
Loudoun County Government is an equal opportunity employer. We consider all qualified applicants regardless of age, color, disability, gender identity, genetic information, national origin, political affiliation, race, religion, sex, sexual orientation or other non-merit factors.
Reasonable Accommodation
Applicants who wish to request a reasonable accommodation during the recruitment process should contact Human Resources at 703-777-0213 or email Human Resources.
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