Customer Success Associate New Reno, NV
Figure Lending LLC, Reno, NV, United States
About Figure and the Role
Figure (NASDAQ: FIGR) is transforming capital markets through blockchain, delivering technology that powers real products for hundreds of thousands of consumers and institutions. The company’s blockchain-native platform has originated over $17 billion in home‑equity loans, making Figure the largest non‑bank provider of home‑equity financing in the U.S.
As a Customer Success Associate, you will be the voice of Figure for customers navigating important financial decisions. You will help them understand our products, move through the application process, resolve issues, and feel confident every step of the way across phone, chat, and email.
What You’ll Do
Serve as the first trusted point of contact for prospective and existing customers across phone, chat, and email.
Help customers navigate the application process, resolve blockers, and better understand our products.
Build expertise in the Figure ecosystem, including HELOCs and other financial products and processes.
Explain complex financial concepts in a clear, simple, customer‑friendly way.
Provide troubleshooting support across a range of customer and platform issues.
Conduct video notary sessions with professionalism, attention to detail, and care.
Complete compliance‑related steps accurately and consistently.
Identify trends and share ideas that improve the customer experience and support team effectiveness.
Participate in training and licensing programs that expand your skill set.
Contribute to a high‑performing, team‑oriented environment where reliability and strong execution matter.
What We Look For
1+ year of experience in a customer‑facing role.
Strong verbal and written communication skills.
Ability to explain complex information clearly and build trust with customers.
Comfort working in a structured, fast‑paced, high‑volume environment.
Strong attention to detail and ability to follow processes accurately.
Confidence learning new systems and navigating multiple technology platforms.
Ability to complete required compliance training.
Ability to become a licensed e‑notary, including passing required background checks.
Qualified for contractor’s benefits such as health, vision, and dental insurance with 100% employer‑paid premiums for employees and their dependents on select plans, Company HSA, FSA, Dependent Care, 401(k), and commuter benefits.
Eligible for 11 observed holidays & PTO plan, up to 12 weeks paid family leave, and continuing education reimbursement.
Benefits
Earn up to $71,000 a year in total compensation after the probationary period, including shift differentials and monthly bonus opportunity.
Company‑paid medical, dental, and vision benefits for employees and dependents on select plans.
Paid holidays, PTO, and sick time.
Hybrid flexibility after training.
Continuing education reimbursement.
Paid family leave.
New Hire and Anniversary Swag.
Employee Recognition Program.
As set forth in Figure Lending’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
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Figure (NASDAQ: FIGR) is transforming capital markets through blockchain, delivering technology that powers real products for hundreds of thousands of consumers and institutions. The company’s blockchain-native platform has originated over $17 billion in home‑equity loans, making Figure the largest non‑bank provider of home‑equity financing in the U.S.
As a Customer Success Associate, you will be the voice of Figure for customers navigating important financial decisions. You will help them understand our products, move through the application process, resolve issues, and feel confident every step of the way across phone, chat, and email.
What You’ll Do
Serve as the first trusted point of contact for prospective and existing customers across phone, chat, and email.
Help customers navigate the application process, resolve blockers, and better understand our products.
Build expertise in the Figure ecosystem, including HELOCs and other financial products and processes.
Explain complex financial concepts in a clear, simple, customer‑friendly way.
Provide troubleshooting support across a range of customer and platform issues.
Conduct video notary sessions with professionalism, attention to detail, and care.
Complete compliance‑related steps accurately and consistently.
Identify trends and share ideas that improve the customer experience and support team effectiveness.
Participate in training and licensing programs that expand your skill set.
Contribute to a high‑performing, team‑oriented environment where reliability and strong execution matter.
What We Look For
1+ year of experience in a customer‑facing role.
Strong verbal and written communication skills.
Ability to explain complex information clearly and build trust with customers.
Comfort working in a structured, fast‑paced, high‑volume environment.
Strong attention to detail and ability to follow processes accurately.
Confidence learning new systems and navigating multiple technology platforms.
Ability to complete required compliance training.
Ability to become a licensed e‑notary, including passing required background checks.
Qualified for contractor’s benefits such as health, vision, and dental insurance with 100% employer‑paid premiums for employees and their dependents on select plans, Company HSA, FSA, Dependent Care, 401(k), and commuter benefits.
Eligible for 11 observed holidays & PTO plan, up to 12 weeks paid family leave, and continuing education reimbursement.
Benefits
Earn up to $71,000 a year in total compensation after the probationary period, including shift differentials and monthly bonus opportunity.
Company‑paid medical, dental, and vision benefits for employees and dependents on select plans.
Paid holidays, PTO, and sick time.
Hybrid flexibility after training.
Continuing education reimbursement.
Paid family leave.
New Hire and Anniversary Swag.
Employee Recognition Program.
As set forth in Figure Lending’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
#J-18808-Ljbffr