Help Desk Analyst
Healthcare IT Leaders, Des Moines, IA, United States
Healthcare IT Leaders is seeking an experienced IT Help Desk Analyst with hands‑on experience in either Cerner (Oracle Health), Epic, or Workday.
This is a full‑time, permanent role supporting one of our healthcare clients. We are looking for candidates local to our office in the KC area, and this role will be remote hybrid.
Shift Info:
6:00PM to 6:00AM CST on a 5‑5‑4‑4 schedule (work 5 days, then off 5 days, work 4 days, then off 4 days, repeating this schedule).
Role Summary:
This position provides daily technical and application support across clinical and business systems. The analyst will manage incoming tickets, troubleshoot EHR/application issues, and help ensure smooth operations for end users.
Key Responsibilities:
Provide first‑line support for IT and EHR application issues (Cerner, Epic, or Workday)
Troubleshoot issues involving applications, devices, accounts, printers, and workflows
Resolve tickets promptly and document all work accurately
Escalate issues appropriately when needed
Deliver clear, professional communication and high‑quality customer service
Required Experience:
Minimum 3 years
of Help Desk/Service Desk experience with
Cerner, Epic, or Workday
Familiarity with enterprise ticketing systems and general end‑user support
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This is a full‑time, permanent role supporting one of our healthcare clients. We are looking for candidates local to our office in the KC area, and this role will be remote hybrid.
Shift Info:
6:00PM to 6:00AM CST on a 5‑5‑4‑4 schedule (work 5 days, then off 5 days, work 4 days, then off 4 days, repeating this schedule).
Role Summary:
This position provides daily technical and application support across clinical and business systems. The analyst will manage incoming tickets, troubleshoot EHR/application issues, and help ensure smooth operations for end users.
Key Responsibilities:
Provide first‑line support for IT and EHR application issues (Cerner, Epic, or Workday)
Troubleshoot issues involving applications, devices, accounts, printers, and workflows
Resolve tickets promptly and document all work accurately
Escalate issues appropriately when needed
Deliver clear, professional communication and high‑quality customer service
Required Experience:
Minimum 3 years
of Help Desk/Service Desk experience with
Cerner, Epic, or Workday
Familiarity with enterprise ticketing systems and general end‑user support
#J-18808-Ljbffr