Practice Administrator - Tulsa, OK
Integrative Emergency Services, Tulsa, OK, United States
Practice Administrator
Integrative Emergency Services, LLC (“IES”) is seeking a Practice Administrator. This role provides operational support to Medical Directors and Emergency Room Physicians and APPs associated with our hospital partner(s). This role acts as the primary liaison and coordinator between IES Operations, the Provider Group, and Hospital administration. Current needs is to primarily provide on‑site support to St. Francis Locations with primary work site in Tulsa, OK 74136 at main Hospital. Will assist other sites primarily remotely with occasional visits. Practice administrators are subject to support and/or travel to assist other sites based on organizational needs.
IES is dedicated to cultivating best practices in emergency care, providing comprehensive acute care services, creating value, and supporting patients, employees, clients, providers, and physicians in pursuit of the highest quality health care.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide administrative support to the Emergency and/or other assigned departments to include the Medical Directors, Clinicians, and support staff.
Establish and maintain strong relations with Medical Directors, Hospital Administration, Managers, Clinicians, Nursing, PA and other IES personnel.
Assist leadership team with support on operational needs. Communicate day‑to‑day operational issues with clinical leaders timely.
Facilitate connections with appropriate personnel for further assistance when required.
Ensure timely completion and maintenance of fair and adequate Clinician schedules including, but not limited to, importing into databases, and releasing to Clinicians. Ensure all shifts are covered and resolve call‑outs in a timely manner.
Schedule and coordinate meetings, agendas, minutes, and calendars. Answer and screen Clinician calls. Participate in and organize education, social, and quality events as requested.
Maintain proper documentation including, but not limited to, assisting with writing Standard Operation Procedures (SOPs) and implementing and maintaining appropriate employee records at the site level.
Maintain clinical and/or operations dashboards as requested.
Run and/or create reports as assigned which could include tracking and trending data. Monitor and report metrics as assigned.
Assist with development and execution of operational strategies and planning activities. Provide input and adhere to all processes.
Partner with IES departments including, but not limited to, Payroll, HR, Credentialing & Enrollment, and Recruiting on processes and/or requests. Provide process inputs to other departments timely.
Ensure new hires are oriented, trained, and the new hire checklist is completed. Coordinate training/educational courses to include shadow/orientation shifts.
QUALIFICATIONS
Effective oral, written, and interpersonal communication skills
Strong organizational skills
Customer service orientation
Demonstrated skills in the successful completion of multiple, simultaneous, and rapidly emergent tasks
Ability to establish and maintain positive working relationships with management, business units, vendors, suppliers, and customers
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Proficiency with MS Office applications
Detail oriented
Ability to use discretion appropriately and maintain confidentiality
Ability to read, write and speak English proficiently
EDUCATION / EXPERIENCE
Required:
High school diploma or GED
Minimum 2 years’ medical office management or related experience
Preferred:
Bachelor’s degree
6 months’ scheduling experience
Expertise with Microsoft Office Suite and other desktop systems
PHYSICAL DEMANDS
Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus
While performing the duties of this job, the employee is regularly required to talk and hear
Frequently required to stand, walk, sit, use hands to feel, and reach with hands and arms. Includes ability to walk through hospital‑based departments across broad campus settings, including Emergency Department environments
Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer‑based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)
Occasionally lift and/or move up to 20–25 pounds
Fine hand manipulation (keyboarding)
WORK ENVIRONMENT
Primary work setting is on‑site at hospital campuses, most frequently within or adjacent to the Emergency Department.
Effectiveness in this role is highly dependent on being present on‑site to maintain real‑time visibility to clinical operations and foster direct communication with physicians, advanced practice providers, and hospital staff
Environment includes standard office spaces as well as high‑activity clinical areas; must be comfortable navigating a fast‑paced dynamic hospital setting.
Primary worksite will be at
Saint Francis Hospital Trauma Emergency Center :
Location: 6161 South Yale Avenue, Tulsa, OK 74136
Monday - Friday (days)
Will also support other St. Francis locations primarily remotely:
Saint Francis Hospital Vinita
– 735 North Foreman Street, Vinita, OK 74301
Saint Francis Hospital Bri‑sto
– 700 W 7th Ave, Bristow, OK 74010
The noise level in the work environment is usually low to moderate but may increase in clinical areas during peak activity
TRAVEL
Regular travel between local hospital sites is expected, depending on site assignment and operational needs.
On‑site presence is a critical component of role effectiveness, and consistent physical presence at the assigned hospital location(s) is expected to meet operational, clinical, and leadership needs.
Occasional travel to off‑site meetings, trainings, or organizational events may be required.
ADA & REASONABLE ACCOMMODATION STATEMENT
IES is committed to providing equal employment opportunities to qualified individuals with disabilities. In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. If you require accommodation during the application or employment process, please contact humanresources@ies.healthcare.
#J-18808-Ljbffr
Integrative Emergency Services, LLC (“IES”) is seeking a Practice Administrator. This role provides operational support to Medical Directors and Emergency Room Physicians and APPs associated with our hospital partner(s). This role acts as the primary liaison and coordinator between IES Operations, the Provider Group, and Hospital administration. Current needs is to primarily provide on‑site support to St. Francis Locations with primary work site in Tulsa, OK 74136 at main Hospital. Will assist other sites primarily remotely with occasional visits. Practice administrators are subject to support and/or travel to assist other sites based on organizational needs.
IES is dedicated to cultivating best practices in emergency care, providing comprehensive acute care services, creating value, and supporting patients, employees, clients, providers, and physicians in pursuit of the highest quality health care.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide administrative support to the Emergency and/or other assigned departments to include the Medical Directors, Clinicians, and support staff.
Establish and maintain strong relations with Medical Directors, Hospital Administration, Managers, Clinicians, Nursing, PA and other IES personnel.
Assist leadership team with support on operational needs. Communicate day‑to‑day operational issues with clinical leaders timely.
Facilitate connections with appropriate personnel for further assistance when required.
Ensure timely completion and maintenance of fair and adequate Clinician schedules including, but not limited to, importing into databases, and releasing to Clinicians. Ensure all shifts are covered and resolve call‑outs in a timely manner.
Schedule and coordinate meetings, agendas, minutes, and calendars. Answer and screen Clinician calls. Participate in and organize education, social, and quality events as requested.
Maintain proper documentation including, but not limited to, assisting with writing Standard Operation Procedures (SOPs) and implementing and maintaining appropriate employee records at the site level.
Maintain clinical and/or operations dashboards as requested.
Run and/or create reports as assigned which could include tracking and trending data. Monitor and report metrics as assigned.
Assist with development and execution of operational strategies and planning activities. Provide input and adhere to all processes.
Partner with IES departments including, but not limited to, Payroll, HR, Credentialing & Enrollment, and Recruiting on processes and/or requests. Provide process inputs to other departments timely.
Ensure new hires are oriented, trained, and the new hire checklist is completed. Coordinate training/educational courses to include shadow/orientation shifts.
QUALIFICATIONS
Effective oral, written, and interpersonal communication skills
Strong organizational skills
Customer service orientation
Demonstrated skills in the successful completion of multiple, simultaneous, and rapidly emergent tasks
Ability to establish and maintain positive working relationships with management, business units, vendors, suppliers, and customers
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Proficiency with MS Office applications
Detail oriented
Ability to use discretion appropriately and maintain confidentiality
Ability to read, write and speak English proficiently
EDUCATION / EXPERIENCE
Required:
High school diploma or GED
Minimum 2 years’ medical office management or related experience
Preferred:
Bachelor’s degree
6 months’ scheduling experience
Expertise with Microsoft Office Suite and other desktop systems
PHYSICAL DEMANDS
Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus
While performing the duties of this job, the employee is regularly required to talk and hear
Frequently required to stand, walk, sit, use hands to feel, and reach with hands and arms. Includes ability to walk through hospital‑based departments across broad campus settings, including Emergency Department environments
Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer‑based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)
Occasionally lift and/or move up to 20–25 pounds
Fine hand manipulation (keyboarding)
WORK ENVIRONMENT
Primary work setting is on‑site at hospital campuses, most frequently within or adjacent to the Emergency Department.
Effectiveness in this role is highly dependent on being present on‑site to maintain real‑time visibility to clinical operations and foster direct communication with physicians, advanced practice providers, and hospital staff
Environment includes standard office spaces as well as high‑activity clinical areas; must be comfortable navigating a fast‑paced dynamic hospital setting.
Primary worksite will be at
Saint Francis Hospital Trauma Emergency Center :
Location: 6161 South Yale Avenue, Tulsa, OK 74136
Monday - Friday (days)
Will also support other St. Francis locations primarily remotely:
Saint Francis Hospital Vinita
– 735 North Foreman Street, Vinita, OK 74301
Saint Francis Hospital Bri‑sto
– 700 W 7th Ave, Bristow, OK 74010
The noise level in the work environment is usually low to moderate but may increase in clinical areas during peak activity
TRAVEL
Regular travel between local hospital sites is expected, depending on site assignment and operational needs.
On‑site presence is a critical component of role effectiveness, and consistent physical presence at the assigned hospital location(s) is expected to meet operational, clinical, and leadership needs.
Occasional travel to off‑site meetings, trainings, or organizational events may be required.
ADA & REASONABLE ACCOMMODATION STATEMENT
IES is committed to providing equal employment opportunities to qualified individuals with disabilities. In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. If you require accommodation during the application or employment process, please contact humanresources@ies.healthcare.
#J-18808-Ljbffr