AI Acceleration Business Development, WW GTM & Business Development, Connect
Amazon, Boston, MA, United States
This position is part of the AWS Specialist and Partner Organization (ASP), where Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Together, they provide customers with the expertise and scale needed to build innovative solutions for their most complex challenges.
The Business Development Specialist, AI Acceleration – Amazon Connect is responsible for driving the adoption of Amazon Connect's generative and agentic AI capabilities across global markets. This role leads the development and execution of AI-focused go-to-market strategies and orchestrates cross-functional alignment between AWS field teams and internal stakeholders to accelerate customer adoption and revenue growth.
Key job responsibilities
Develop data-driven GTM strategies and frameworks that identify customer segments, market opportunities, and AI adoption pathways specific to Amazon Connect's generative and agentic AI capabilities
Create and execute scalable AI-focused GTM campaigns with measurable goals, timelines, and success metrics — including sales plays, field enablement programs, and industry-specific use cases tied to Connect's 2026 growth objectives
Drive alignment across diverse stakeholders including sales executives, product teams, and marketing to ensure coordinated execution of Connect’s AI go-to-market strategy across global markets
Build strategic relationships with C‑suite executives and business leaders to position Amazon Connect's AI capabilities as a transformational solution for enterprise customer experience modernization
Analyze market dynamics, competitive positioning (including emerging agentic AI entrants and hyperscalers), and customer needs to inform strategic recommendations and multi‑year planning for Connect
Lead cross‑functional initiatives that improve Amazon Connect’s GTM capabilities, operational excellence, and business rhythms — including field enablement, pipeline development, and adoption acceleration programs
A day in the life
You’ll analyze Amazon Connect adoption data and market trends to identify growth opportunities, then translate insights into actionable GTM strategies. Your day involves collaborating with internal stakeholders—sales leaders, product teams, marketing, partner organizations, and enablement—to align on campaigns, messaging, and field execution. You’ll engage directly with customers—enterprise C‑suite executives and contact center leaders—to understand their customer experience transformation needs and position Connect’s generative and agentic AI capabilities as the solution.
Problems you’ll solve
For customers: Articulating the ROI of cloud contact center migration and AI‑powered customer service in an increasingly competitive CX landscape
For field teams: Removing sales friction through playbooks, tools, and competitive positioning against emerging agentic AI entrants and hyperscalers
For the business: Accelerating revenue growth through repeatable, scalable GTM motions across enterprise target segments
About the team
The AI Acceleration Business Development team for Amazon Connect is a dynamic, high‑impact group that sits at the intersection of strategy, sales, and AI innovation. Our mission is to accelerate Connect’s growth by developing data‑driven go‑to‑market strategies that drive adoption of Connect’s generative and agentic AI capabilities — unlocking new market opportunities and enabling our field teams to win in an AI‑first CX market.
Basic Qualifications
5+ years of working with Core Cloud Technology Services, including, but not limited to Compute, Edge, Hybrid, Security, and/or Networking experience
5+ years of working with Business Application Technologies, including, but not limited to End User Compute (EUC), Supply Chain, Contact Center as a Service, Consumer Data Applications, encrypted communications, and/or communication developer services experience
5+ years of Go‑To‑Market, Business Development, Sales, or Consulting experience
Bachelor’s degree
Experience developing strategies that influence leadership decisions at the organizational level
Preferred Qualifications
Experience interpreting data and making business recommendations
MBA
Experience selling cloud solutions at a software company or equivalent
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, option for supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
Salary ranges:
USA, IL, Chicago - $147,900.00 - $200,100.00 USD annually
USA, MA, Boston - $147,900.00 - $200,100.00 USD annually
USA, NY, New York - $162,700.00 - $220,200.00 USD annually
USA, WA, Seattle - $147,900.00 - $200,100.00 USD annually
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The Business Development Specialist, AI Acceleration – Amazon Connect is responsible for driving the adoption of Amazon Connect's generative and agentic AI capabilities across global markets. This role leads the development and execution of AI-focused go-to-market strategies and orchestrates cross-functional alignment between AWS field teams and internal stakeholders to accelerate customer adoption and revenue growth.
Key job responsibilities
Develop data-driven GTM strategies and frameworks that identify customer segments, market opportunities, and AI adoption pathways specific to Amazon Connect's generative and agentic AI capabilities
Create and execute scalable AI-focused GTM campaigns with measurable goals, timelines, and success metrics — including sales plays, field enablement programs, and industry-specific use cases tied to Connect's 2026 growth objectives
Drive alignment across diverse stakeholders including sales executives, product teams, and marketing to ensure coordinated execution of Connect’s AI go-to-market strategy across global markets
Build strategic relationships with C‑suite executives and business leaders to position Amazon Connect's AI capabilities as a transformational solution for enterprise customer experience modernization
Analyze market dynamics, competitive positioning (including emerging agentic AI entrants and hyperscalers), and customer needs to inform strategic recommendations and multi‑year planning for Connect
Lead cross‑functional initiatives that improve Amazon Connect’s GTM capabilities, operational excellence, and business rhythms — including field enablement, pipeline development, and adoption acceleration programs
A day in the life
You’ll analyze Amazon Connect adoption data and market trends to identify growth opportunities, then translate insights into actionable GTM strategies. Your day involves collaborating with internal stakeholders—sales leaders, product teams, marketing, partner organizations, and enablement—to align on campaigns, messaging, and field execution. You’ll engage directly with customers—enterprise C‑suite executives and contact center leaders—to understand their customer experience transformation needs and position Connect’s generative and agentic AI capabilities as the solution.
Problems you’ll solve
For customers: Articulating the ROI of cloud contact center migration and AI‑powered customer service in an increasingly competitive CX landscape
For field teams: Removing sales friction through playbooks, tools, and competitive positioning against emerging agentic AI entrants and hyperscalers
For the business: Accelerating revenue growth through repeatable, scalable GTM motions across enterprise target segments
About the team
The AI Acceleration Business Development team for Amazon Connect is a dynamic, high‑impact group that sits at the intersection of strategy, sales, and AI innovation. Our mission is to accelerate Connect’s growth by developing data‑driven go‑to‑market strategies that drive adoption of Connect’s generative and agentic AI capabilities — unlocking new market opportunities and enabling our field teams to win in an AI‑first CX market.
Basic Qualifications
5+ years of working with Core Cloud Technology Services, including, but not limited to Compute, Edge, Hybrid, Security, and/or Networking experience
5+ years of working with Business Application Technologies, including, but not limited to End User Compute (EUC), Supply Chain, Contact Center as a Service, Consumer Data Applications, encrypted communications, and/or communication developer services experience
5+ years of Go‑To‑Market, Business Development, Sales, or Consulting experience
Bachelor’s degree
Experience developing strategies that influence leadership decisions at the organizational level
Preferred Qualifications
Experience interpreting data and making business recommendations
MBA
Experience selling cloud solutions at a software company or equivalent
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, option for supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
Salary ranges:
USA, IL, Chicago - $147,900.00 - $200,100.00 USD annually
USA, MA, Boston - $147,900.00 - $200,100.00 USD annually
USA, NY, New York - $162,700.00 - $220,200.00 USD annually
USA, WA, Seattle - $147,900.00 - $200,100.00 USD annually
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