Operational Excellence & Consulting Sr Analyst
Citizens Financial Group, Inc., Johnston, RI, United States
Senior Process Engineering Analyst
The Operational Excellence Team partners across Citizens Bank to transform end-to-end processes and improve operating models. As a Senior Process Engineering Analyst, you will work with cross-functional teams to drive customer-centric process improvements using data, Lean methodologies, and change management practices. Your work will deliver measurable business value while strengthening a culture of continuous improvement.
Key Responsibilities
Process Improvement & Reengineering
Program & Engagement Management
Stakeholder & Change Leadership
Analytics & Measurement
Facilitation & Enablement
Capability Building
Core Competencies
Leadership & Influence
Problem Solving
Communication
Change Management
Analytical Thinking
Data & Tools
Preferred Qualifications
Education: BS/BA required (science or engineering preferred)
Experience: 5+ years in operational improvement, consulting, financial services, or banking
Hands-on experience with Lean, Six Sigma, process improvement, and change management
Proven ability to link strategy to execution and learn through experimentation
Experience with Microsoft Office, SQL, Tableau, Minitab, and process mapping tools
Hours & Work Schedule
Hours per Week: 40
Work Schedule: Monday - Friday
Pay Transparency
The salary range for this position is $100,000- $110,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.
Required Skills
Customer Journey Orchestration
Diversity and Inclusion (D&I) Strategy and Policy
About Us
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Job Info
Job Identification 45258
Job Category Servicing & Operations
Locations One Citizens Bank Way, Johnston, RI, 02919, US 20 Cabot Road, Medford, MA, 02155, US 200 Station Drive, Westwood, MA, 02090, US
The Operational Excellence Team partners across Citizens Bank to transform end-to-end processes and improve operating models. As a Senior Process Engineering Analyst, you will work with cross-functional teams to drive customer-centric process improvements using data, Lean methodologies, and change management practices. Your work will deliver measurable business value while strengthening a culture of continuous improvement.
Key Responsibilities
Process Improvement & Reengineering
Program & Engagement Management
Stakeholder & Change Leadership
Analytics & Measurement
Facilitation & Enablement
Capability Building
Core Competencies
Leadership & Influence
Problem Solving
Communication
Change Management
Analytical Thinking
Data & Tools
Preferred Qualifications
Education: BS/BA required (science or engineering preferred)
Experience: 5+ years in operational improvement, consulting, financial services, or banking
Hands-on experience with Lean, Six Sigma, process improvement, and change management
Proven ability to link strategy to execution and learn through experimentation
Experience with Microsoft Office, SQL, Tableau, Minitab, and process mapping tools
Hours & Work Schedule
Hours per Week: 40
Work Schedule: Monday - Friday
Pay Transparency
The salary range for this position is $100,000- $110,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.
Required Skills
Customer Journey Orchestration
Diversity and Inclusion (D&I) Strategy and Policy
About Us
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Job Info
Job Identification 45258
Job Category Servicing & Operations
Locations One Citizens Bank Way, Johnston, RI, 02919, US 20 Cabot Road, Medford, MA, 02155, US 200 Station Drive, Westwood, MA, 02090, US