Residential Security Officer
Four Seasons Hotels, Washington, District of Columbia, United States
Residential Security Officer
Reporting to the Security Manager, the main duties of the Residential Security Officer are to control the access and egress to and from areas of the property, which are under Four Seasons supervision. This includes protecting company and homeowner assets from theft, fire, damage and assisting in ensuring the safety and wellbeing of all persons in the location. Responds to a wide variety of homeowner requests by accurately assessing the resident's needs and inquiries; offering personal recommendations and personalized touches to achieve maximum resident satisfaction.
What you will do:
Handles all homeowner interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves complaints, assists homeowners in all enquiries in connection with services, hours of operations, key personnel, directions, etc.
Acts in all matters related to the safety, security, satisfaction and wellbeing of homeowners and employees. Responds swiftly and effectively in any emergency or safety situation
Maintain and control a log for all activities related to Security, access and incidents
Ability to use variety of IT systems, including Closed-Circuit Television (CCTV)
Participates in the day-to-day security operations of the property to ensure the safety and security of all personnel and property
Patrols the interior and exterior of the building and confront any situations or persons that require investigation
Takes an active role in the implementation of the fire plan including the General Communication Center, the Command Post, all technical equipment and the roles each employee/manager plays
Assists in training related to the emergency procedures
Responds properly in any emergency or safety situation
Conducts safety inspections throughout the building
Assists residents and visitors descending from vehicles or greet in common areas
Assist in the registration, access and monitoring of vendors in unit and in residential spaces
When required, issues appropriate valet parking ticket to visitors who want vehicle parked. Provide verbal greeting to residents arriving on foot. Open doors for all residents and visitors
Unloads luggage from vehicle, tags it and issues claim tickets to the residents. Transfers luggage to the Residence Front Services Attendant
Greets all residents and visitors passing through and offers them assistance
Always ensures a high level of cleanliness in all areas
What you bring:
Fluent in English, written and verbal; additional language skills an asset
Basic First Aid/CPR & Emergency response training
Minimum of two years' experience in security field, preferably in hospitality
Knowledge of safety practices in the workplace is preferred
Must have a valid driver's license
High School diploma or equivalent
Good verbal and written communication skills is required. Ability to communicate with a diverse team of employees, homeowners, visitors, and vendors
Computer skills including typing/word processing experience and the ability to write clear and factual reports
Able to work with minimal supervision and be pro-active in their approach to problem resolution
Able to lift 20-lbs regularly
Able to work while standing or walking for most of the shift
What we offer:
$27/hr- $32/hr and a comprehensive benefits package
Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary uniforms and dry cleaning for business clothing
Employee Meal allowance per shift
Paid holidays, vacation, and sick days
Culinary, retail and wellness experiences at special rates
Schedule & Hours:
Full time availability
Flexible for early morning, mid-day, evening and overnight shifts in order to support 24/7 operational business needs
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website.
Reporting to the Security Manager, the main duties of the Residential Security Officer are to control the access and egress to and from areas of the property, which are under Four Seasons supervision. This includes protecting company and homeowner assets from theft, fire, damage and assisting in ensuring the safety and wellbeing of all persons in the location. Responds to a wide variety of homeowner requests by accurately assessing the resident's needs and inquiries; offering personal recommendations and personalized touches to achieve maximum resident satisfaction.
What you will do:
Handles all homeowner interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves complaints, assists homeowners in all enquiries in connection with services, hours of operations, key personnel, directions, etc.
Acts in all matters related to the safety, security, satisfaction and wellbeing of homeowners and employees. Responds swiftly and effectively in any emergency or safety situation
Maintain and control a log for all activities related to Security, access and incidents
Ability to use variety of IT systems, including Closed-Circuit Television (CCTV)
Participates in the day-to-day security operations of the property to ensure the safety and security of all personnel and property
Patrols the interior and exterior of the building and confront any situations or persons that require investigation
Takes an active role in the implementation of the fire plan including the General Communication Center, the Command Post, all technical equipment and the roles each employee/manager plays
Assists in training related to the emergency procedures
Responds properly in any emergency or safety situation
Conducts safety inspections throughout the building
Assists residents and visitors descending from vehicles or greet in common areas
Assist in the registration, access and monitoring of vendors in unit and in residential spaces
When required, issues appropriate valet parking ticket to visitors who want vehicle parked. Provide verbal greeting to residents arriving on foot. Open doors for all residents and visitors
Unloads luggage from vehicle, tags it and issues claim tickets to the residents. Transfers luggage to the Residence Front Services Attendant
Greets all residents and visitors passing through and offers them assistance
Always ensures a high level of cleanliness in all areas
What you bring:
Fluent in English, written and verbal; additional language skills an asset
Basic First Aid/CPR & Emergency response training
Minimum of two years' experience in security field, preferably in hospitality
Knowledge of safety practices in the workplace is preferred
Must have a valid driver's license
High School diploma or equivalent
Good verbal and written communication skills is required. Ability to communicate with a diverse team of employees, homeowners, visitors, and vendors
Computer skills including typing/word processing experience and the ability to write clear and factual reports
Able to work with minimal supervision and be pro-active in their approach to problem resolution
Able to lift 20-lbs regularly
Able to work while standing or walking for most of the shift
What we offer:
$27/hr- $32/hr and a comprehensive benefits package
Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary uniforms and dry cleaning for business clothing
Employee Meal allowance per shift
Paid holidays, vacation, and sick days
Culinary, retail and wellness experiences at special rates
Schedule & Hours:
Full time availability
Flexible for early morning, mid-day, evening and overnight shifts in order to support 24/7 operational business needs
Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website.