Veterinary Client Service Representative
Innovetive Petcare, Bossier City, LA, United States
Veterinary Client Service Representative
North Airline Animal Hospital is hiring a friendly, organized, and compassionate Customer Service Representative (CSR) to join our growing veterinary team in Bossier City, Louisiana. If you love animals, enjoy helping people, and thrive in a fast-paced veterinary environment, this could be the perfect opportunity for you.
About the Role
As a Veterinary Customer Service Representative, you are the first point of contact for our clients whether by phone or in person. You represent the professional image of our hospital and play a critical role in delivering an exceptional client and patient experience. At North Airline Animal Hospital, we go above and beyond to exceed expectations every single day. Our goal is to provide the highest quality veterinary care while building lasting relationships with pets and their families.
Some of the responsibilities you will own in this role:
Greet clients and patients with warmth, professionalism, and compassion
Schedule appointments and manage the daily veterinary appointment calendar
Answer phones, respond to client inquiries, and provide accurate information about services
Check clients in and out while processing invoices and payments
Maintain accurate client and patient records in veterinary practice management software
Coordinate communication between veterinarians, technicians, and clients
Provide exceptional customer service during both routine visits and emotional situations
Support a positive, collaborative team environment
Preferred Qualifications
1+ year of Veterinary Receptionist or Veterinary CSR experience required
Previous experience in a veterinary clinic, animal hospital, or specialty practice
Strong communication and interpersonal skills
Ability to multitask and remain organized in a fast-paced environment
Professional, compassionate demeanor with clients and pets
Comfortable handling high call volumes and busy schedules
Basic computer proficiency and experience with scheduling systems
Benefits
Paid time off
Health insurance
Dental Insurance
Vision insurance
Employee discounts
Flexible schedules
401K with company match
Training and Career development
About North Airline Animal Hospital
North Airline Animal Hospital, located at 5495 Airline Drive, Bossier City, LA, is a full-service veterinary practice that provides individualized care to each and every patient. We provide a variety of veterinary services including pediatric, wellness, and senior care, as well as luxury deluxe boarding services. We are a team of passionate individuals who collaborate on all our patients' care. North Airline offers the opportunity for professional growth for all employees. Our goal is to give pets the best possible care, and our staff are the key to reaching that goal. North Airline Animal Hospital a proud partner of Innovetive Petcare. Where we believe that you are the future of veterinary medicine. Cultivate, innovate, develop, and collaborate. Excellent pet care comes from exceptional teams.
Equal Opportunity Employer Policy
North Airline Animal Hospital is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
North Airline Animal Hospital is hiring a friendly, organized, and compassionate Customer Service Representative (CSR) to join our growing veterinary team in Bossier City, Louisiana. If you love animals, enjoy helping people, and thrive in a fast-paced veterinary environment, this could be the perfect opportunity for you.
About the Role
As a Veterinary Customer Service Representative, you are the first point of contact for our clients whether by phone or in person. You represent the professional image of our hospital and play a critical role in delivering an exceptional client and patient experience. At North Airline Animal Hospital, we go above and beyond to exceed expectations every single day. Our goal is to provide the highest quality veterinary care while building lasting relationships with pets and their families.
Some of the responsibilities you will own in this role:
Greet clients and patients with warmth, professionalism, and compassion
Schedule appointments and manage the daily veterinary appointment calendar
Answer phones, respond to client inquiries, and provide accurate information about services
Check clients in and out while processing invoices and payments
Maintain accurate client and patient records in veterinary practice management software
Coordinate communication between veterinarians, technicians, and clients
Provide exceptional customer service during both routine visits and emotional situations
Support a positive, collaborative team environment
Preferred Qualifications
1+ year of Veterinary Receptionist or Veterinary CSR experience required
Previous experience in a veterinary clinic, animal hospital, or specialty practice
Strong communication and interpersonal skills
Ability to multitask and remain organized in a fast-paced environment
Professional, compassionate demeanor with clients and pets
Comfortable handling high call volumes and busy schedules
Basic computer proficiency and experience with scheduling systems
Benefits
Paid time off
Health insurance
Dental Insurance
Vision insurance
Employee discounts
Flexible schedules
401K with company match
Training and Career development
About North Airline Animal Hospital
North Airline Animal Hospital, located at 5495 Airline Drive, Bossier City, LA, is a full-service veterinary practice that provides individualized care to each and every patient. We provide a variety of veterinary services including pediatric, wellness, and senior care, as well as luxury deluxe boarding services. We are a team of passionate individuals who collaborate on all our patients' care. North Airline offers the opportunity for professional growth for all employees. Our goal is to give pets the best possible care, and our staff are the key to reaching that goal. North Airline Animal Hospital a proud partner of Innovetive Petcare. Where we believe that you are the future of veterinary medicine. Cultivate, innovate, develop, and collaborate. Excellent pet care comes from exceptional teams.
Equal Opportunity Employer Policy
North Airline Animal Hospital is an Equal Opportunity Employer and a member of E-Verify. We are proudly committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on age, race, gender, sexual orientation, religion, national origin, disability, or any other non-merit factor. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.