Participant Services Lead — AI, Analytics & Ops

Prudential Ins Co of America is looking for a Manager, Participant Services in Newark, NJ. This role will oversee end-to-end service delivery in the Call Center, ensuring quality and efficiency while leading operational performance management. Applicants should have a strong background in people leadership, vendor management, and a data-driven mindset. The position allows for a hybrid work arrangement and offers a competitive salary range of $114,500 to $188,900 along with various benefits including health insurance and a pension plan.
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