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Medical Device Complaint Specialist

Three Point Solutions, Mounds View, MN, United States


Job Description
Job Title:

Medical Device Complaint Specialist

Client:

Medical Device Manufacturing Company
Location:

Mounds View, MN 55112
Duration:

24 Months (Possible Extension)
Shift:

1st Shift

Job Summary

Supports medical device safety and regulatory compliance by evaluating product complaints, determining reporting requirements, and ensuring accurate submission of regulatory reports (MDR/Vigilance).

Key Responsibilities

Review product complaints and determine regulatory reporting eligibility

Prepare and submit Medical Device Reports (MDRs) and Vigilance Reports

Monitor complaint lifecycle to ensure timely closure
Collaborate with internal teams for data collection and investigation

Core Duties

Evaluate adverse event data and product feedback

Analyze clinical and product data for safety reporting

Maintain compliance with FDA and global (OUS) regulations

Support complaint investigations and follow‑ups

Ensure accuracy and completeness of regulatory documentation

Act as liaison across teams for compliance and reporting processes

Required Qualifications

Bachelor’s degree (Biology, Nursing, Biomedical, Pre‑med/Pre‑vet preferred)

0–2 years experience (entry‑level acceptable)

Strong understanding of anatomy/physiology (academic is fine)

High attention to detail and analytical thinking

Proficiency in MS Office and data systems (SAP, Oracle, etc.)

Preferred Qualifications

Clinical or medical device exposure

Strong written and verbal communication skills

Experience in safety, clinical data, or regulatory environments

Key Skills

Regulatory compliance & documentation

Data analysis & interpretation

Attention to detail (critical for reporting accuracy)

Cross‑functional coordination

Problem identification & resolution

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