Customer Care Specialist

Worcester Manufacturing - - Responsibilities: Serve as a primary point of contact for customers, handling inbound calls and emails with professionalism and a positive attitude.; Assist customers with placing orders, providing accurate quotes, and ensuring a seamless delivery process for our products.; Maintain a strong, working knowledge of our product catalog to provide expert assistance and timely service.; Act as a customer advocate, identifying and resolving issues with a focus on quick, effective solutions.; Collaborate with various vendors to get parts, check order status, and obtain pricing and quotes.