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Description

Linde Gas & Equipment Inc.

Key Account Specialist

Location: Hampton, NJ

Linde Gas & Equipment Inc. is seeking a Key Account Specialist to join our team! The Customer Solutions Specialist is responsible for performing customer service with the objective to create a better overall customer experience. Key Account Specialists receive and handle all incoming customer inquiries, taking complete ownership of issue(s) until the customer's goal and/or need is achieved.

What we offer you!

* Competitive compensation

* Comprehensive benefits plan (medical, dental, vision and more)

* 401(k) retirement savings plan

* Paid time off (vacation, holidays, PTO)

* Employee discount programs

* Career growth opportunities

What you will be doing:

* Maintains ongoing relationship with regional customers and sales staff by answering incoming calls, correcting order issues, processing customer orders, and resolving customer product or service issues.

* Processes sales orders and order changes and confirms shipment/delivery dates and cancellations.

* Provide specialty gas/supplies sales and support to customers, other Customer Solutions Specialists Key Account Specialists, as well as our outside sales team.

* Uses business software systems to retrieve customer information, verify inventory levels and process orders.

* Verifies customer credit status and completes necessary paperwork to issue credits or debits and generate return orders and documentation. Assist A/R with account history. Create Pro Forma Invoices.

* Provides quotes for material and freight, order tracking and assistance to sales force and management within set parameters.

* Suggests additional and/or alternative products and services to meet customer needs, following established pricing guidelines.

* Provides customers with informational materials such as sales brochures, marketing flyers, etc.

* Responsible for phone inquiries for service calls and part orders.

* Builds and maintains effective working relationships with all internal Linde customers.

* Performs at a high level to meet call center team performance metrics.

* Outsources products and goods from internal and external locations.

* Other duties as assigned.

* Access customer and third-party portals to manage PO submission, and accounting details

* Review purchase order details for accuracy (e.g. vendors, quantities, prices, supplier addresses, etc.) that are submitted via email or customer portals into internal database.

Qualifications

What makes you great:

* High School Diploma required, college or equivalent experience preferred

* SAP S/4HANA experience preferred

* Minimum of 2 - 4 years of customer service or in store sales experience required

* Prior industry experience including knowledge of current company products (hardgoods and welding supplies, industrial gas, specialty gas and medical gas, Electronic Gases, Rare Gas, and Environmental Gas) preferred.

* Strong computer skills and ability to multi-task in multiple computer applications required

* Excellent verbal and written communications skills

* Demonstrated ability to work independently and be self-motivated

* Ability to work flexible hours

* Office/remote hybrid role is available 90 days after completion of new hire training with manager approval under Linde's current guidelines.

Why you will enjoy working with us:

Linde is a leading global industrial gases and engineering company with 2025 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain, decarbonize and protect our planet.

Linde Gas & Equipment Inc. (LG&E) is part of the largest Welding, Industrial, Medical, and Specialty Gases companies in the U.S. We carry a comprehensive selection of industrial gases, such as oxygen, nitrogen, argon, and carbon dioxide, etc. LG&E has an extensive network of production plants, retail stores, distribution centers, and customer service locations with a focus on making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful by helping to sustain and protect our planet.

For more information about the company, please visit our website.

Don't wait, fill out an application right from your phone today! DRIVE YOUR CAREER FORWARD!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

#LI-IS1

Primary Location

New Jersey-Hampton

Schedule

Full-time

Job

- Sales & Marketing

Unposting Date

Ongoing

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Location: Hampton, NJ
Linde Gas & Equipment Inc. is seeking a Key Account Specialist to join our team! The Customer Solutions Specialist is responsible for performing customer service with the objective to create a better overall customer experience. Key Account Specialists receive and handle all incoming customer inquiries, taking complete ownership of issue(s) until the customer's goal and/or need is achieved.
What we offer you:

Competitive compensation
Comprehensive benefits plan (medical, dental, vision and more)
401(k) retirement savings plan
Paid time off (vacation, holidays, PTO)
Employee discount programs
Career growth opportunities
What you will be doing:

Maintains ongoing relationship with regional customers and sales staff by answering incoming calls, correcting order issues, processing customer orders, and resolving customer product or service issues.
Processes sales orders and order changes and confirms shipment/delivery dates and cancellations.
Provides specialty gas/supplies sales and support to customers, other Customer Solutions Specialists, Key Account Specialists, as well as our outside sales team.
Uses business software systems to retrieve customer information, verify inventory levels and process orders.
Verifies customer credit status and completes necessary paperwork to issue credits or debits and generate return orders and documentation. Assist A/R with account history. Create Pro Forma Invoices.
Provides quotes for material and freight, order tracking and assistance to sales force and management within set parameters.
Suggests additional and/or alternative products and services to meet customer needs, following established pricing guidelines.
Provides customers with informational materials such as sales brochures, marketing flyers, etc.
Responsible for phone inquiries for service calls and part orders.
Builds and maintains effective working relationships with all internal Linde customers.
Performs at a high level to meet call center team performance metrics.
Outsources products and goods from internal and external locations.
Other duties as assigned.
Access customer and third-party portals to manage PO submission, and accounting details.
Review purchase order details for accuracy (e.g. vendors, quantities, prices, supplier addresses, etc.) that are submitted via email or customer portals into internal database.
What makes you great:

High School Diploma required, college or equivalent experience preferred.
SAP S/4HANA experience preferred.
Minimum of 2 – 4 years of customer service or in-store sales experience required.
Prior industry experience including knowledge of current company products (hardgoods and welding supplies, industrial gas, specialty gas and medical gas, Electronic Gases, Rare Gas, and Environmental Gas) preferred.
Strong computer skills and ability to multi-task in multiple computer applications required.
Excellent verbal and written communications skills.
Demonstrated ability to work independently and be self-motivated.
Ability to work flexible hours.
Office/remote hybrid role is available 90 days after completion of new hire training with manager approval under Linde’s current guidelines.
Why you will enjoy working with us:

Linde is a leading global industrial gases and engineering company with 2025 sales of $33 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain, decarbonize and protect our planet.
Linde Gas & Equipment Inc. (LG&E) is part of the largest Welding, Industrial, Medical, and Specialty Gases companies in the U.S. We carry a comprehensive selection of industrial gases, such as oxygen, nitrogen, argon, and carbon dioxide, etc. LG&E has an extensive network of production plants, retail stores, distribution centers, and customer service locations with a focus on making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful by helping to sustain and protect our planet.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression or any other reason prohibited by applicable law.
Primary Location: New Jersey-Hampton
Schedule: Full-time
Job: Sales & Marketing

#J-18808-Ljbffr
","Key Account Specialist Location: Hampton, NJ Linde Gas & Equipment Inc. is seeking a Key Account Specialist to join our team! The Cust...",[109],["B","3538937941"],"Work at Linde","3 days ago","/jobs/3538937941-key-account-specialist","60.000 - 80.000","/jobs?keyword=Linde",{"_66":67,"_68":94,"_70":95,"_72":96,"_74":97},["D",1777719600000],"Chippewachamber","Chippewachamber in Missouri is hiring a Customer Service Representative at Domino's Pizza. You will ensure a positive customer experience by answering incoming calls, processing orders, and providing excellent service. Flexible shifts, attention to detail, and the ability to handle cash transactions are essential. The position requires a friendly demeanor, teamwork, and the capability to lift items weighing up to 25 lbs. Previous customer service experience is advantageous but not mandatory.
#J-18808-Ljbffr
","Chippewachamber in Missouri is hiring a Customer Service Representative at Domino's Pizza. You will ensure a positive customer experience by answer...","Customer Experience Associate - Fast-Paced Pizza Shop",[124],["B","3538986411"],"Work at Chippewachamber","12 days ago","/jobs/3538986411-customer-experience-associate-fast-paced-pizza-shop","Des Moines, IA, United States","/jobs?keyword=Chippewachamber","/jobs?location=Des+Moines%2C+IA%2C+United+States","/jobs?keyword=Customer+Experience+Associate+-+Fast-Paced+Pizza+Shop",{"_66":67,"_68":125,"_70":120,"_72":126},"Des Moines","IA",["D",1777028943000],"Happy Box","

Customer Experience Specialist (In-Person)

March 2022

Part Time Customer Experience (CX) Specialist

To apply, email a cover letter & resume to our Hiring Manager Kat -

About Happy Box

Happy Box is an e-commerce gift box company, featured in Buzzfeed, Forbes, OprahMag.com, BRIDES, and more. Founded by two sisters, Happy Box Store believes that giving the perfect gift should be as happy of an experience as receiving one. We hope to deliver a little more “happy” to the world by making it easier to celebrate any moment with gifts built specific to each recipient. Our customers pick a box, pick a variety of gifts, and pick a card, and their gift gets sent directly to their recipient’s door. We buy a large majority of our products from other female‑owned small, and mission‑based businesses, so our customers know they are supporting great businesses when they buy gifts from us.

Job Description

Happy Box is hiring for a problem solver to join our team as a Part Time Customer Experience (CX) Specialist. We’re looking for an enthusiastic individual who will field customer service inquiries and provide customers with a solution within the parameters of our company CX playbook. Our ideal candidate is someone who works independently & holds themselves accountable to daily goals while maintaining a high level of customer support and professionalism. We love employees who approach each day with a positive attitude, represent our company culture, and inspire teamwork. As a scrappy start‑up, our perfect candidate is willing to take an all‑hands approach to jump in to assist other team members in various ways. A successful candidate for this role will develop a strong command of the company’s customer service policies, customer shopping experience, be a team player, and be ready to learn our brand and products inside and out.

Hours

15-30 hours/week
In person (Our Fulfillment Center is located in Hoboken, NJ)

Responsibilities

Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every contact. Maintains a happy, solution oriented attitude towards all customers.
Efficiently and correctly answers all email and social media customer service inquiries and tickets (via our customer service software, Gorgias) regarding shipping issues, product questions, order issues, including any and all general customer concerns. Redirects issues to appropriate internal parties as needed to ensure further action is taken.
Hits all daily and weekly CX productivity goals and reporting goals and deadlines.
Responsible for handling all fulfillment center in‑person CX needs including, but not limited to, return to senders (alerting customers and restocking physical inventory), correcting invalid addresses, address change validation, answering international shipping questions, handling reshipments, etc
Works closely with the fulfillment center team and help facilitate all order changes/issues in a timely manner
- Actively participates in and facilitate CX needs documented in our internal Slack channel
Helps support manager in maintaining an up-to-date product details spreadsheet (ie: ingredient lists, allergy notices)
Fulfillment Error Monitoring
- Responsible for marking errors in fulfillment portal
- Provides insight into noticeable error trends as needed at the request of a manager
- Send weekly report of any recurring customer issues, trends, and propose solutions to mitigate similar problems in the future
Monitor customer-related inventory issues and execute the appropriate processes for:
- Ingredient questions
- Out of stock items
- Damaged items
- Low stock items
Fulfill and ship (or reship) items in response to customer needs, promotional/marketing needs, or any special project needs
- Trained and able to step into the fulfillment team on an as needed basis to assist during high volume periods
Support our Corporate team with customer service needs including:
- Gift Card creation
- Shipment tracking
- Ad‑hoc support via creating shipping labels, add‑on invoicing, etc.
Assist with ongoing CX + Fulfillment training and training refreshers
Partner with our shipping insurance partner to ensure all shipping claims are submitted.
Escalate problems to the appropriate team members or channels
Support Manager in ensuring the CX & Fulfillment Playbooks, as well a customer‑facing FAQs and Terms of Service, are up to date with any new issues that arise/updated policies

Requirements

Must be able to work in‑person in our fulfillment center based in Hoboken New Jersey
Must be 18 years of age or older and legally able to work in the U.S.
Proficiency in Gorgias or similar CX ticketing software required (Zendesk, etc)
Basic computer proficiency (email, able to be trained in our software)
Able to follow directions and critically problem solve
Must be solutions‑oriented with a positive attitude!
Offer potential solutions when escalating a problem
Must be prepared to learn all Happy Box duties, tone/voice, playbook, ways of working and escalation path.
Comfortable working autonomously in a fast‑paced environment with little downtime.
Autonomously tracks personal goals & hits internal benchmarks

Covid‑19 Precautionary Measures

Masks required by all people entering the space (subject to change per CDC/NJ recommendations and/or per vaccination status)
Fulfillment center/HQ deep cleanings
Team mandatory workspace cleanings upon arrival and before leaving

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Every career with Hearst Television is like a story. How it develops, where it takes you, the milestones you reach along the way – you’ve got a lot to look forward to as your unique career story unfolds. Hearst Television, a subsidiary of Hearst, owns and operates local television and radio stations serving nearly three dozen U.S. cities, reaching 24 million U.S. television households. Through its partnership with nearly all major networks, Hearst Television distributes national content across more than 120 video channels, including programming from ABC, NBC, CBS, CW, MY Net, MeTV, This TV, Estrella, and more. Hearst Television is recognized as one of the industry's premier companies. It has been honored with numerous awards for distinguished journalism and industry innovation, including the Walter Cronkite Award for political journalism, the national Edward R. Murrow Award, the DuPont-Columbia Award, and the George Foster Peabody Award.

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