Customer Service Representative - Peds Behavioral Health - Bimini Square - Cape
Lee Health, Cape Coral, FL, United States
Customer Service Representative - Peds Behavioral Health - Bimini Square - Cape Coral
Location: Golisano Pediatrics Behavioral Health Bimini Square 414 Cape Coral Parkway, Suite 104, Cape Coral, FL 33904
Schedule: Monday Friday 5 x 8-hour shifts (variable between 7:00 AM 5:30 PM)
Make a Difference Where It Matters Most
Are you passionate about supporting children and families navigating behavioral health journeys? Join our Pediatrics Behavioral Health team in Cape Coral working in a beautiful, newly developed facility at Bimini Square designed to provide a welcoming, calming environment for patients and staff alike.
As a Customer Service Representative, you are often the first point of contact for families. Your compassion, professionalism, and attention to detail help create a supportive and seamless experience for every child who walks through our doors.
Why Pediatrics Behavioral Health?
Support children and adolescents in meaningful ways
Work alongside a collaborative, mission-driven care team
Be part of a growing specialty focused on whole-child wellness
Build relationships with families who truly value your care and empathy
What Youll Do
Greet and assist patients and families with warmth and professionalism
Schedule appointments and manage provider calendars
Verify insurance and collect necessary documentation
Handle high-volume calls with efficiency and empathy
Maintain accurate patient records and ensure smooth front office operations
Support a fast-paced, team-oriented behavioral health environment
What Were Looking For
Passion for working with pediatric and behavioral health populations
Strong communication and customer service skills
Ability to multitask in a dynamic, high-volume setting
Previous healthcare or medical office experience preferred
Positive, team-first mindset with a compassionate approach
Compensation (Clear & Transparent)
All external candidates will start at $20.00 per hour. Lee Health is committed to offering competitive, above-market pay, with opportunities for growth and internal advancement over time.
Lee Health Benefits
Comprehensive Medical, Dental & Vision Insurance
Retirement Plans with Matching Contributions
Generous Paid Time Off (PTO) and Paid Holidays
Tuition Reimbursement & Professional Development Opportunities
Employee Wellness Programs & Support Resources
Career growth opportunities across the Lee Health system
Why Cape Coral?
Enjoy working in one of Southwest Floridas most desirable areas close to beaches, sunshine year-round, and a growing healthcare community.
Ready to Join a Team That Makes an Impact?
If youre looking for a role where your work truly matters and you can grow within a respected healthcare system, wed love to connect with you!
The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.
Requirements
Education: High School Diploma or GED Required.
Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.
Certification: BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.
License: N/A
Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.
Location: Golisano Pediatrics Behavioral Health Bimini Square 414 Cape Coral Parkway, Suite 104, Cape Coral, FL 33904
Schedule: Monday Friday 5 x 8-hour shifts (variable between 7:00 AM 5:30 PM)
Make a Difference Where It Matters Most
Are you passionate about supporting children and families navigating behavioral health journeys? Join our Pediatrics Behavioral Health team in Cape Coral working in a beautiful, newly developed facility at Bimini Square designed to provide a welcoming, calming environment for patients and staff alike.
As a Customer Service Representative, you are often the first point of contact for families. Your compassion, professionalism, and attention to detail help create a supportive and seamless experience for every child who walks through our doors.
Why Pediatrics Behavioral Health?
Support children and adolescents in meaningful ways
Work alongside a collaborative, mission-driven care team
Be part of a growing specialty focused on whole-child wellness
Build relationships with families who truly value your care and empathy
What Youll Do
Greet and assist patients and families with warmth and professionalism
Schedule appointments and manage provider calendars
Verify insurance and collect necessary documentation
Handle high-volume calls with efficiency and empathy
Maintain accurate patient records and ensure smooth front office operations
Support a fast-paced, team-oriented behavioral health environment
What Were Looking For
Passion for working with pediatric and behavioral health populations
Strong communication and customer service skills
Ability to multitask in a dynamic, high-volume setting
Previous healthcare or medical office experience preferred
Positive, team-first mindset with a compassionate approach
Compensation (Clear & Transparent)
All external candidates will start at $20.00 per hour. Lee Health is committed to offering competitive, above-market pay, with opportunities for growth and internal advancement over time.
Lee Health Benefits
Comprehensive Medical, Dental & Vision Insurance
Retirement Plans with Matching Contributions
Generous Paid Time Off (PTO) and Paid Holidays
Tuition Reimbursement & Professional Development Opportunities
Employee Wellness Programs & Support Resources
Career growth opportunities across the Lee Health system
Why Cape Coral?
Enjoy working in one of Southwest Floridas most desirable areas close to beaches, sunshine year-round, and a growing healthcare community.
Ready to Join a Team That Makes an Impact?
If youre looking for a role where your work truly matters and you can grow within a respected healthcare system, wed love to connect with you!
The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.
Requirements
Education: High School Diploma or GED Required.
Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.
Certification: BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.
License: N/A
Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.