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Automotive Service Writer

Express Oil Change & Tire Engineers is the pre-eminent automotive maintenance provider in the nation with over 350 locations across 21 states, leading our industry through excellence, innovation, and growth. Don't let our name fool you, in addition to our fast oil change bays, our locations can be your one-stop shop with certified technicians providing a variety of mechanical services, as well as tire services.

Job Description

The Automotive Service Writer, reporting to the Store Manager, will be responsible for setting the highest standards of excellence and personifying our core values to support operations in the service department of your store. This will involve contributing to a highly-motivated team environment, and working closely with the Service Team to streamline communication from our technicians to customers. The Service Writer is the face of the service department and will be responsible for all communication between customers and the service department.

Primary Responsibilities include (but are not limited to):

Greet every customer enthusiastically with a smile, showing hospitality with the highest level of respect.
Answer customer phone calls with enthusiasm and a smile in your voice.
Maintain a positive attitude, positive communications, and a strong team atmosphere.
Listen carefully to customer's problems, needs, desires, and fears.
Working directly with customers in areas of sales, service, customer opportunities, adjustments, etc.
Develop a detailed estimate of work to be performed.
Ensure target margins are achieved in each work order.
Present the best solution to properly repair our customer's vehicle in a way that is easy for them to understand.
Consistently and effectively sell our services without jeopardizing honesty and integrity.
Ensure that all work is completed to proper specifications with the highest quality.
Continually strive to achieve personal and team goals.
Assist with the daily physical opening of the store prior to standard work hours or earlier as workload demands, and closing of the store after standard hours or later as workload demands.
Continually strive to go the \"extra mile\" for our customers, and improve the performance of the store.
Act in a professional manner suitable as the representative of the quality organization with which you are employed, always and in every instance projecting character qualities of honesty and integrity.
Perform other duties and responsibilities as directed by the Service Manager and Owners.

Qualifications

We are looking for:

Extensive knowledge of automotive systems and repairs.
Experience in automotive customer service and service sales.
ASE certification in service management or equivalent experience.
Supervisory or management experience helpful, but not required.
High school diploma or GED. Associates degree or undergraduate degree helpful, but not required.
Ability to work in a fast-paced work environment
Highly organized and detail-oriented, with the ability to mentor others in a manner that ensures efficiency
Excellent verbal and written communication
Ability to develop professional relationships with customers and team members
Proven track record of exceeding business objectives
Ability to work efficiently both individually and as part of a team
Solid knowledge of basic OSHA laws and MSDS Compliance

Additional Information

All information will be kept confidential according to EEO guidelines.

Physical Requirements:

Prolonged periods of standing, stooping, and bending
At time, exerting 50 - 100 lbs of force occasionally and/or 10 - 25 lbs of force frequently and/or greater than 10 lbs of force constantly to move objects
Requires working at a production rate pace entailing the constant pushing and/or pulling of materials

By completing this application, you are agreeing that you are able to meet the physical requirements listed for this role.

","shortDescription","

Automotive Service Writer

Express Oil Change & Tire Engineers is the pre-eminent automotive maintenance provider in the nation with...","promoted","title","Express Oil Change & Tire Engineers is hiring: Automotive Service Writer in San ","duration","","experienceLevel","displayThumbnail","location","locations",[64],"id",["B","3503778498"],"displayHeadline","Work at Express Oil Change & Tire Engineers","category","displayPublishedAt","2 hours ago","displayUrl","/jobs/3503778498-express-oil-change-tire-engineers-is-hiring-automotive-service-writer-in-san","shortTitle","Express Oil Change & Tire Engineers is hiring: Automotive Service...","shortLocation","San Antonio, TX, United States","searchCompanyPath","/jobs?keyword=Express+Oil+Change+%26+Tire+Engineers","searchLocationPath","/jobs?location=San+Antonio%2C+TX%2C+United+States","searchTitlePath","/jobs?keyword=Express+Oil+Change+%26+Tire+Engineers+is+hiring%3A+Automotive+Service...",{"_65":66,"_67":68,"_69":70,"_71":72,"_73":74},"country","United States","city","San Antonio","formatted","San Antonio, TX, United States, 78201","state","TX","postal_code","78201",["D",1777420800000],"

Tire Sales Manager

Express Oil Change & Tire Engineers is the pre-eminent automotive maintenance provider in the nation with over 400 locations across 21 states, leading our industry through excellence, innovation, and growth. Don't let our name fool you, in addition to our fast oil change bays, our locations can be your one-stop shop with certified technicians providing a variety of mechanical services, as well as tire services.

Job Description

The Tire Sales Manager, reporting to the Store & Service Managers, is responsible for organizing, directing, and controlling the day to day activities of their assigned stores in conjunction with company strategy and initiatives as directed by the Store Manager. The Tire Sales Manager embodies the core values of Express Oil Change & Tire Engineers and supports operations in the sales department of their locations. The Sales Manager sets the highest standards of excellence. Their main goal is to create a customer centric culture while maximizing sales & profits, maintaining integrity in every action.

Primary Responsibilities include (but are not limited to):

Comply with every action of sales process, phone script, produce industry leading & customer experience
Directly works with customers in areas of sales, service, customer opportunities, adjustments, etc.
Creates a highly-motivated team environment/climate
Manages tire inventory and outside purchase of tires, complies with parts and Tire Purchase Program
Responsible for store safety including, but not limited to, use of and maintenance and safety equipment
Responsible for credit card programs and market share
Responsible for his/her store appearance, cleanliness, and updating in-store marketing materials
Responsible for their KPIs as per management/company directives
Enforces wheel torqueing by all personnel
Ensures that proper inspections are being conducted

Qualifications

We are looking for:

Outstanding leadership and store management skills
Ability to work in a fast-paced work environment
Highly organized and detail-oriented, with the ability to mentor others in a manner that ensures efficiency
Excellent verbal and written communication
Ability to develop professional relationships with customers and team members
Proven track record of exceeding business objectives
Ability to work efficiently both individually and as part of a team
Solid knowledge of basic OSHA laws and MSDS Compliance

Additional Information

All information will be kept confidential according to EEO guidelines.

Physical Requirements:

Prolonged periods of standing, stooping, and bending
At time, exerting 50 - 100 lbs of force occasionally and/or 10 - 25 lbs of force frequently and/or greater than 10 lbs of force constantly to move objects
Requires working at a production rate pace entailing the constant pushing and/or pulling of materials

By completing this application, you are agreeing that you are able to meet the physical requirements listed for this role.

","

Tire Sales Manager

Express Oil Change & Tire Engineers is the pre-eminent automotive maintenance provider in the nation with over 4...","Tire Sales Manager",[86],["B","3138243712"],"1 days ago","/jobs/3138243712-tire-sales-manager","Nashville, TN, United States","/jobs?location=Nashville%2C+TN%2C+United+States","/jobs?keyword=Tire+Sales+Manager",{"_65":66,"_67":87,"_69":88,"_71":89,"_73":90},"Nashville","Nashville, TN, United States, 37201","TN","37201",["D",1777557600000],"Express Oil Change & Tire Engineers is hiring a General Service Technician for their new store in Semmes, Alabama. This full-time position involves providing quality vehicle repair, including oil changes, tire care, and inspections. Candidates should have a high school diploma and strong customer service skills. The role requires physical stamina and a valid driver's license, with willingness to work Saturdays. Join a company dedicated to excellence and customer trust.
#J-18808-Ljbffr
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At Express Oil Change & Tire Engineers, we are actively seeking top level, hands-on management candidates with a desire to grow into key leadership roles. The Assistant Manager is responsible for inspecting and servicing vehicles in a quick and thoro Assistant Manager, Manager, Store Manager, Assistant, Customer Service, Automotive

","

At Express Oil Change & Tire Engineers, we are actively seeking top level, hands-on management candidates with a desire to grow into key leaders...","Assistant Manager",[117],["B","3521832291"],"/jobs/3521832291-assistant-manager","Gulfport, MS, United States","/jobs?location=Gulfport%2C+MS%2C+United+States","/jobs?keyword=Assistant+Manager",{"_65":66,"_67":118,"_69":119,"_71":120,"_73":121},"Gulfport","Gulfport, MS, United States, 39507","MS","39507",["D",1777554000000],"At Express Oil Change & Tire Engineers, we are actively seeking top level, hands-on management candidates with a desire to grow into key leadership roles. As a Manager in Training, candidates will complete all levels of training while serving custome Management, Training, Program, Customer Service
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Every career with Hearst Television is like a story. How it develops, where it takes you, the milestones you reach along the way – you’ve got a lot to look forward to as your unique career story unfolds. Hearst Television, a subsidiary of Hearst, owns and operates local television and radio stations serving nearly three dozen U.S. cities, reaching 24 million U.S. television households. Through its partnership with nearly all major networks, Hearst Television distributes national content across more than 120 video channels, including programming from ABC, NBC, CBS, CW, MY Net, MeTV, This TV, Estrella, and more. Hearst Television is recognized as one of the industry's premier companies. It has been honored with numerous awards for distinguished journalism and industry innovation, including the Walter Cronkite Award for political journalism, the national Edward R. Murrow Award, the DuPont-Columbia Award, and the George Foster Peabody Award.

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Join the leading career community for creative, marketing, and media professionals.","Sign Up | Creative, Marketing & Media Job Search",{"_36":279},{"_138":31,"_266":278},{"_272":273,"_274":275,"_276":277},"href","https://www.mediabistro.com/create-alert","rel","canonical","tagName","link","Never miss an opportunity. Sign up for free email alerts and get the latest jobs in social media, graphic design, writing, and marketing delivered to your inbox.","Create Job Alerts | Media, Marketing & Creative Job Alerts",[377,378],{"_36":375,"_336":376,"_31":39},"unlimitedJobsEmail","clients@mediabistro.com","enterpriseCta",{"_371":372,"_373":374},{"_367":368,"_369":368,"_370":368},"mediaBoardSection",{"_36":357,"_336":358,"_31":359,"_360":361,"_355":362},"rolesSection",{"_36":352,"_336":353,"_31":354,"_355":356},"testimonialsSection",{"_36":349,"_336":350,"_31":351},"testimonials",[337,338,339],"employersSection",{"_36":335,"_336":225},"employerLogos",[299,300,301,302,303,304,305,306,307,308,309,310],{"_138":333,"_312":334},{"_138":331,"_312":332},{"_138":329,"_312":330},{"_138":327,"_312":328},{"_138":325,"_312":326},{"_138":323,"_312":324},{"_138":321,"_312":322},{"_138":319,"_312":320},{"_138":317,"_312":318},{"_138":139,"_312":316},{"_138":314,"_312":315},{"_138":311,"_312":313},"Leaf Group","image","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/leaf-group-400x200.png","Cox Enterprises","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/cox-enterprises-400x200.png","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/hearst-television-400x200.png","Future","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/future-400x200.png","Fox Corporation","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/fox-corporation-400x200.png","Penguin Random House","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/penguin-random-house-400x200.png","Springer Nature","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/springer-nature-400x200.png","Penske Media Corporation","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/penske-media-corporation-400x200.png","Dotdash","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/dotdash-400x200.png","Meredith","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/meredith-400x200.png","Bloomberg","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/bloomberg-400x200.png","NBCUniversal","https://production-rails-default.s3.us-east-2.amazonaws.com/public/post-jobs-logos/nbc-universal-400x200.png","Media and Creative Employers on","subtitle",{"_340":346,"_342":347,"_141":348},{"_340":333,"_342":345,"_141":334},{"_340":341,"_342":343,"_141":344},"company","The Taunton Press","quote","What we like best about Mediabistro is the quality of targeted talent they deliver through their job board portal. 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