Customer Care Representative - Regional Omnichannel

MSC Industrial Supply - - Responsibilities: Answers inbound sales and service customer calls and emails to process orders, troubleshoot issues, complete returns, collaborate with vendors to source products, make product recommendations and provide general web support with a focus on increasing sales through upselling; Interacts with Field Sales Associates to promote MSC's sales related solutions, account retention and revenue generation strategies; Responsible for proficiency in required MSC processes and applications relevant to the Customer Care Regional Omnichannel role; Utilizes various systems (including but not limited to the MSC website, AS400, WebSOE, Salesforce, Oceana & Vendor Websites) & collaborates with other departments to identify and address the customers stated and unstated product & service needs; Takes ownership with difficult customer service issues while resolving in a timely manner