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\t\tTELECOMMUNICATOR - PD
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Telecommunicator

General Statement of Job
Answers emergency and non-emergency calls for service. Gets the correct address and information for the units responding. Dispatches police fire and EMS units to emergency and non-emergency calls. Monitors the radio channels and responds to all requests.

Specific Duties and Responsibilities

Essential Functions
Answers 911 Calls.

Answers Non-Emergency Calls.

Attends classes and training.

Contacts public works, power company, animal control, law enforcement and fire agencies for service.

Dispatches Police and Fire/EMS Radio - emergency and non-emergency calls promptly and accurately.

Enters information into computer.

Monitors police and fire/EMS radio channels and responds to requests.

Operates Maps, Pagers, E-mail, Recording, and other computer applications.

Operates computer, multi-line telephone, fax, copier, printer, TDD, pagers, radios, etc.

Performs general office duties.

Provides CPR/First Aid when needed.

Provides Emergency Medical Dispatch Pre-Arrival instructions.

Retrieves correct address and information from callers.

Runs subjects and objects on FCIC/NCIC.

Screens and monitors all incoming calls - puts in calls for service or transfers to extensions.

Minimum Education and Training
Requires a high school diploma or GED equivalent supplemented by up to one year of training in emergency communications, or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities. Must be able to type 35 words per minute with accuracy and have good computer skills. Must possess and maintain a valid state of Florida driver's license. Must submit to, and pass, a fingerprint-based national criminal history record check and must be able to obtain, and recertify as required, the appropriate Criminal Justice Security Awareness training. Bilingual preferred. Must possess or obtain the most current FEMA 100, 200, and 700 Incident Command System certifications within 6 months of appointment to the job.

Minimum Qualifications and Standards Required

Skill Requirements:
Has thorough knowledge of the methods, procedures and policies of the Police Department as they pertain to the performance of duties of the Telecommunicator. Is knowledgeable in the laws, ordinances, standards and regulations pertaining to the specific duties and responsibilities of the position. Has working knowledge of law enforcement procedures, fire/EMS procedures, computer technology, communications technology, etc. Has knowledge of the various terminologies and codes used in emergency communications. Is able to maintain composure and think clearly while processing emergency telephone communications.

Has good public relations skills as is required in assisting and servicing the general public in various capacities. Is able to use independent judgment and discretion in providing information and assistance to various individuals involved in the operations of the Police Department. Has excellent telephone communications and clerical skills. Is able to perform duties with accuracy and professionalism despite frequent interruptions. Has knowledge of modern office practices and equipment. Has knowledge of proper English usage, vocabulary, punctuation and spelling; has knowledge of basic mathematics. Is able to type accurately at a rate sufficient for the successful performance of assigned duties. Knows how to operate and maintain a variety of office equipment as necessary in the performance of daily activities.

Is skilled in applying a responsible attention to detail as necessary in preparing records and reports. Is able to read and interpret various materials pertaining to the responsibilities of the job. Is able to take the initiative to complete the duties of the position without the need of direct supervision. Has the ability to plan, organize and prioritize daily assignments and work activities. Is able to offer assistance to fellow employees and employees of other departments as necessary. Has the ability to learn and utilize new skills and information to improve job performance and efficiency. Knows how to perform duties in a courteous manner and with the utmost integrity in the best interest of the public. Has knowledge of the occupational hazards and safety precautions of the industry.

Physical Requirements:
Must be physically able to operate a variety of machines and equipment including a computer, telephone, radio, general office equipment, etc. Must be able to exert up to ten pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for periods of time. Must be able to lift and/or carry weights of ten to twenty pounds.

Responsibilities:
Maintains high standards of accuracy in exercising duties and responsibilities. Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility. Maintains high quality communication and interaction with internal and external entities with whom the position interacts.

Performs described Essential Functions and related assignments efficiently and effectively in order to produce quantity of work which consistently meets established standards and expectations.

Assumes responsibility for completing assigned work. Completes assigned work within deadlines in accordance with directives, policy, standards and prescribed procedures. Maintains accountability for assigned responsibilities in the technical, human and conceptual areas.

Exercises analytical judgment in areas of responsibility. Identifies issues or situations as they occur and specifies decision objectives. Identifies or assists in identifying alternative solutions to issues or situations. Implements decisions in accordance with prescribed and effective policies and procedures and with a minimum of errors. Seeks expert or experienced advice where appropriate and researches issues, situations and alternatives before exercising judgment.

Working Conditions:
Works primarily in an office environment. Knows how to react calmly and quickly in emergency situations.

Other:
It is understood that every incidental duty connected with operations enumerated in the job description is not always specifically described, and employees, at the discretion of the City, may be required to perform duties not within their job descriptions.

Type : INTERNAL & EXTERNAL

Posting Start : 08/01/2025

Posting End : 12/31/9999

MINIMUM HOURLY RATE: $22.70

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The Telecommunicator I position at the City of Tucson's Public Safety Communications Department answers and processes emergency and non-emergency calls, gathers and records information to assess level and type of response needed; or provides radio support and dispatches first responder units to calls for service. This position serves as a point of contact and a crucial link to those in need of service and first responders.
Work is performed under the supervision of the Public Safety Communications Supervisor. This position does not supervise.
Duties and Responsibilities
Screens and answers all incoming calls to gather information from non-emergency and emergency calls for service. Assists callers with non-emergent issues (3-1-1) by providing them with City resources and information that address their concerns or questions. Assists callers with potential life-threatening and emergency issues (9-1-1) requiring Police, Fire, and Emergency Medical (EMS) response by providing immediate life-saving instructions prior to first responder arrival. Operates multiple administrative telephone lines, utilizes language service providers, and Telecommunication Device for the Deaf (TDD) when necessary. Uses various geographical maps to pinpoint callers' location. Uses call data to prioritize and determine if an emergency or non-emergency response is needed. Utilizes defined dispatch protocols to input incident data into Computer Aided Dispatch (CAD) system under strict time constraints for emergency response. Utilizes intuitive triaging platform to record information gathered from calls, assess level and type of response needed, and to provide lifesaving instructions.
Processes time-sensitive information about emergency situations, identifies community, scene, and responder safety concerns, determines type of response required, and coordinates the dispatch of appropriate first responder units; while adhering to applicable standards, procedures, and policies. Maintains two-way radio communication with first responders through multi-channel radio and internal messaging system to gather, verify, and communicate scene information. Utilizes geographical and real time maps to identify, track and document all unit locations and safety, find alternate routes and monitor change in scene or caller location. Relays requests for resources and services to other units, administrative support personnel, other agencies, and emergency service providers. Uses CAD system to review, interpret, and prioritize requests for emergency response and communicates with Call Takers as needed for additional scene information. Gathers and documents vehicle information, persons information, and description of scene from responding units. Verifies that emergency situations have been addressed and closes out the request for service with appropriate notes to avoid additional units from being dispatched. Maintains records of emergency response time, time stamps of unit locations, and reports of calls within CAD and mapping systems. Inputs, reviews, and transmits emergency response information from automated files via multiple computer databases to assist with responses to inquiries from both the public and City departments while maintaining current and accurate records.
Tracks public work orders and property watches relevant to dispatched events and provides assistance to appropriate public safety agencies or City departments as needed. Communicates with internal and external organizations such as City departments, school safety teams and Alarm companies for fire drills and routine fire alarm practices. Enters, retrieves, and updates information from 3-1-1 and non-emergency law enforcement communication networks related to wanted persons, stolen property, vehicle registration, and other information. Partners with Crisis handlers for calls requiring emergency mental or emotional attention. Enters service requests for maintenance and repairs of City resources, facilities or other issues into City of Tucson's 3-1-1 request and work management system. Offers assistance and support to new personnel throughout their employment by sharing knowledge and experience.
Performs all other duties and tasks as assigned.
Working Conditions:
Department operates 24/7, 365 days per year and individuals in this position will be required to work nights, weekends, and holidays. Scheduled hours/days are subject to change.
All duties and responsibilities listed are subject to change.
Minimum Qualifications
Responsibilities:Minimum Education Level & Type: High School Diploma or G.E.D.Minimum Experience Qualifications: 0 yearsEquivalency: Any combination of relevant education and experience may be substituted on a year for year basis. Preferred Qualifications: Familiarity with windows computer programs with a minimum typing speed of 40 WPM Familiarity with computer systems and data entry? Spanish/English bilingual skills ? Previous experience in a call center or public safety field One (1) year of customer service experience
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Newsday Media Group is a locally owned, independent media company grounded in journalistic excellence, integrity, and commitment to the communities it serves. With 19 Pulitzer Prizes and dozens of Emmy Awards, it's one of the most decorated news organizations in the country.

The company is in the middle of a significant transformation, expanding from its newspaper roots into a multimedia operation spanning digital, video, podcasts, live events, and data-driven civic engagement. NMG properties include the flagship Newsday and Newsday.com, NewsdayTV, the Newsday Live events series, and nextLI, a civic research and community forum platform funded by The Rauch Foundation.

A new 130,000-square-foot headquarters in Melville features a broadcast-quality TV studio and multimedia production space. Newsday Live produces a growing calendar of food and wine tastings, author talks, sports Q&As, concerts, and community events. Feed Me, the company's food and dining vertical, includes a web series, quarterly print magazine, and restaurant coverage. Brand 360, the in-house content studio, partners with advertisers across healthcare, education, energy, tourism, and retail.

Newsday's investigative unit has driven real-world change, from prompting schools to replace unsafe football helmets to contributing reporting that led to federal corruption convictions. Community programs include the Newsday Marching Band Festival, CheerFest, Scholar-Artist honors, and partnerships with local nonprofits focused on hunger, housing, youth education, and child welfare.

For people who care about local journalism, multimedia storytelling, and community impact, Newsday is doing the work at scale.
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