Customer Operations Lead
Monster Energy, Corona, CA, United States
A Day In The Life
In the position of Customer Operations Lead, you will be responsible for supporting best in class customer service across all customer operations business areas. Leverage data analytics and standard reporting to proactively identify areas of opportunity to improve customer experience and manage exceptions in the order to invoice process. Serve a dual role as the company voice to the customer as well as system experts to drive technical resolution internally.
The Impact You'll Make
Report on maintenance and data analytics: On-Time, In-Full (OTIF) tracking, reason coding, on hold order management, on time service review, in full order review, appointment timeliness, missing freight order (FO) and delivery creation, etc.
General departmental and manager support such as management of innovation allocations, promotional transitions, continuous improvement tasks, buy back programs, and month end revision support.
Error management and resolution. Actuarial Standards of Practice (ASOP) reporting errors, 945 error report, and service ticket creation and management.
Manage shipment revisions: 945 error report, Billing and inventory control requests, daily removed items report.
Maintenance of customer related data tables and dashboards including Sourcing Table, Customer Orbits Map, Issues Log, etc.
Create and maintain customer operations standard operating procedures (SOPs) and document changes in process when applicable.
Cross departmental support as a flex resource.
Accountable for monthly newsletter maintenance and distribution.
Who You Are
Bachelor's degree in Supply Chain Management or related field.
Between 1-3 years of experience in SAP or relevant ERP system.
Between 3-5 years of experience in a customer service related role.
Computer skills: proficient in Microsoft Office suite.
Monster Energy provides competitive total compensation. The estimated hourly pay range for this position is $23 – $26 USD. Actual compensation may vary based on skills, qualifications, experience, and work location.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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In the position of Customer Operations Lead, you will be responsible for supporting best in class customer service across all customer operations business areas. Leverage data analytics and standard reporting to proactively identify areas of opportunity to improve customer experience and manage exceptions in the order to invoice process. Serve a dual role as the company voice to the customer as well as system experts to drive technical resolution internally.
The Impact You'll Make
Report on maintenance and data analytics: On-Time, In-Full (OTIF) tracking, reason coding, on hold order management, on time service review, in full order review, appointment timeliness, missing freight order (FO) and delivery creation, etc.
General departmental and manager support such as management of innovation allocations, promotional transitions, continuous improvement tasks, buy back programs, and month end revision support.
Error management and resolution. Actuarial Standards of Practice (ASOP) reporting errors, 945 error report, and service ticket creation and management.
Manage shipment revisions: 945 error report, Billing and inventory control requests, daily removed items report.
Maintenance of customer related data tables and dashboards including Sourcing Table, Customer Orbits Map, Issues Log, etc.
Create and maintain customer operations standard operating procedures (SOPs) and document changes in process when applicable.
Cross departmental support as a flex resource.
Accountable for monthly newsletter maintenance and distribution.
Who You Are
Bachelor's degree in Supply Chain Management or related field.
Between 1-3 years of experience in SAP or relevant ERP system.
Between 3-5 years of experience in a customer service related role.
Computer skills: proficient in Microsoft Office suite.
Monster Energy provides competitive total compensation. The estimated hourly pay range for this position is $23 – $26 USD. Actual compensation may vary based on skills, qualifications, experience, and work location.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr