Business Development Client Experience Associate

Business Development & Client Experience Associate – Luxury Residential Technology
Location: New York, New York. The role involves generating outside sales within high-end residential, commercial, restaurant, hospitality, multi‑dwelling, and direct‑to‑consumer markets.

What You’ll Do

Develop and maintain relationships with clients, referral partners, and trade professionals.

Identify and pursue new business opportunities through outreach, networking, and referrals.

Represent the brand in a polished, professional manner.

Act as a key point of contact throughout the project lifecycle.

Ensure proactive communication and build trust with high‑expectation clients.

Partner with Senior Account Executives, assist with proposals and presentations, and translate client needs into solutions.

Collaborate with project managers and design teams, conduct site visits, and track changes and documentation.

Maintain CRM accuracy, provide pipeline updates, and support marketing and outreach.

Who This Role Is Perfect For

Residential AV / Smart Home / Automation professionals

Luxury real estate or estate management professionals

Interior designers or high‑end home furnishing specialists

Architectural lighting experts (e.g., Lutron, Ketra)

Private services, concierge, or lifestyle management professionals

High‑end retail or client‑facing luxury services professionals

Qualifications

3+ years client‑facing experience in residential luxury goods & services.

Strong communication skills.

High organization and attention to detail.

Bonus qualifications (optional):

AV or smart home experience.

Familiarity with Lutron, Crestron, Savant.

Project coordination exposure.

CRM experience (Microsoft Dynamics a plus).

Compensation & Benefits

Generous compensation, including commission.

Bonus based on branch performance.

Equity options.

Medical, vision, and dental insurance.

401K.

Paid Time Off.

Opportunity to shape a key service offering in a rapidly growing company.

Collaborative and innovative work culture.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

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