Lift MaintenanceManager
Crystal Mountain, Mesa, AZ, United States
Year Round
WORK AND PLAY IN THE MOUNTAINS
Join our team of big mountain adventurers at the largest ski resort in Washington!
Here at Crystal, it’s more than our work. It’s our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it’s an experience you just don’t get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.
JUST LIKE THE TREES, WE ARE GROWING!
Apply today to grow your mountain roots with us- whether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players. Find your line, join our team!
BIG PEAKS, BIGGER PERKS
Employee perks:
Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)
+ Free Alterra season pass for spouse and dependents 25 & under
50% off window ticket price at IKON partner resorts
Free access to Alterra Mountain destinations during time off
Free ski-referral letters for employees to use at other mountain resorts during time off
Free friends & family day-ski vouchers (Periodic allotment)
Discounts on Ski & Snowboard Lessons
Discounts on Ski & Snowboard Rentals
Discounts on Gear Tune-Ups
Discounts on Food & Beverage
Discounts at Crystal Mountain Retail shops
Free Crystal branded swag
Pro deals on gear with 100s of brands
Discount Marketplace
Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more
Employee-only Night Skiing events
Employee Housing Available for eligible positions
Accrued paid time off for eligible positions
Group health insurance for eligible positions
401K benefit and generous match with immediate vesting for all staff members over 18
Opportunities for growth, advancement, and year-round employment
Position
Title:
Lift Maintenance
Manager
Business Unit:
Mountain Operations
Position Reports to:
Director of Mountain Operations
Positions Reporting to this Role:
Lift Maintenance Supervisors, Lift Maintenance Technicians
Location:
Crystal Mountain,Washington
Wage Range:
$ 9 0,000 -$ 1 25 ,000
annually, Bonus eligible
RESORT OVERVIEW, CULTURE AND VISION
Crystal Mountain is the Pacific North West’s premier destination for skiers, snowboarders, and summer adventurers .
We are part of Alterra Mountain Company which consists of some of the world’s most aspirational brands .
A career with Crystal Mountain is more than what you do today;
it’s
being part of creating a community rooted in the spirit of the mountains, united by a passion for adventure, and celebrating the legendary adventures and enduring memories that mountains bring to everyone.
Crystal Mountain delivers best in class service and adventures worthy of our extraordinary terrain and beauty .
We are here to shape the future of mountain adventure.
We Embrace
Empowerment
We Honor
Authenticity
We Cultivate
Collaboration
We Prioritize
Purpose
JOB SUMMARY
The Lift Maintenance Manager
oversees
and manages the functions of the Lift Maintenance department by providing leadership, management, and strategic direction with an emphasis on the safety of lift personnel and our guests.
Specific emphasis on team building, people management, and building and
maintaining
operational
structure are
being
sought
in this role.
This position
is
also
responsible for maintaining an inventory of parts, materials and equipment, shop organization, shop safety, maintenance and training records, timely budget reports,
lift drawing files, and filing of notices and reports to regulatory agencies.
Other responsibilities include: the hiring, training, documentation, evaluation, and discipline of employees under his/her supervision. The Manager complies with applicable policies, procedures, and regulations of
Washington State Parks and Recreation , United States Forest Service, American National Standards Institute (ANSI B.77), lift manufacturers, OSHA, and insurance Carriers
.
In addition,
t he Lift Maintenance Manager
is responsible for
the development of the annual supply budget, and monitoring budget performance throughout the fiscal year.
LEADERSHIP
Understands
operational
business complexities and assumes responsibility for driving growth
and operational excellence
Leads teams of employees to achieve goals
Guides employees through periods of change, even during
difficult times
or in the face of hard business decisions
Demonstrates honesty, integrity, and reliability while fostering a culture of mutual respect and trust grounded in core values.
ENGAGEMENT
Demonstrates curiosity and a proactive mindset by asking thoughtful questions and seeking innovative ways to improve the business.
Is recognized by others (internally and externally) as being engaged in their role, and someone who can often see things that others have not
Inspires, develops,
and energizes employees and has a solid record of employee retention
Shows strong commitment to environmental stewardship,
financial responsibility , personal and team safety, and risk management.
COMMUNICATION
Communicates clearly and appropriately - both orally and in writing
Responds to questions or requests
in a timely manner
Conducts regular one-on-one and departmental meetings to ensure a good flow of information
Recognizes and rewards the achievement of his/her team and others
Consistently communicates with a focus on exceptional guest service delivered in a friendly and approachable manner
DELIVERY
Achieves high-quality business outcomes for the division as well as delivering
good results
that help the business overall
Meets or exceeds financial goals, budgets, forecasts
Develops and implements effective strategies while taking accountability for outcomes, including areas for improvement.
Fosters a guest-centric environment and drives service excellence that consistently exceeds guest expectations.
Strives to deliver iconic, memorable, and delightfully unexpected guest experiences.
FLEXIBILITY
Adapts and is flexible to changing business circumstances across a season, a fiscal year, and/or multiple years;
Exhibits
willingness to change
Adjusts budgets and reforecasts as needed across the year based on changing business needs
Exhibits flexibility in their thinking, will bend when needed, and will lobby others to change when necessar y
Cultivates a cohesive and collaborative team environment by understanding and supporting the elements of successful and enjoyable teamwork.
ESSENTIAL DUTIES
Collaborate
across departments
to manage the long-term strategy around
lifts and lift operations
Maintain focus on safety of guests and employees at all times
Set and achieve operational ,
financial
and guest facing
objectives
Respond to customer concerns and questions
Oversee stock levels and order supplies when needed
Gather guest & employee feedback and implement improvements
Ensure compliance with
all ANSI-B77 codes, state regulations , i nsurance and manufacturer’s requirements on lift maintenance and operations
Ensur e
staff is aware of all current code requirements and operations and maintenance performed meets these requirements
Implement and enforce
employee participat ion
in orientations, safety training, environmental, or other training programs .
Attend educational workshops
and stay informed of
technical publications
and
current code changes
Communicat e
with
p eers at other resorts
to
maintain
up to date technical knowledge base
Establish and ensur e
the execution of preventative and predictive maintenance programs on all equipment that meets or exceeds all applicable codes,
regulations
and manufacturer’s requirements
Instruct
and train
staff in
t roubleshooting malfunctions,
maintaining
equipment inventories, and evaluating new equipment and techniques
Coordinat e and hire
on-site contractors
to
maintain
lifts as necessary
Manage
a work order system to
document and track supplies and maintenance work
Hire,
retain ,
schedule
and provide performance evaluations for all staff in the depar tment.
This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.
KNOWLEDGE,
SKILL
AND ABILITY REQUIREMENTS
Must have supervisory experience and a high mechanical aptitude.
Five
years minimum experience in lift maintenance and operations.
Positive attitude and excellent communication skills
Organized, logistically minded, creative, participant-focused, and safety conscious
Ability to effectively teach, direct, supervise, coach, and support diverse demographics
PHYSICAL DEMANDS AND WORKING CONDITIONS
This position is
required
to work evenings,
weekends
and holidays while in operation.
Able to lift, carry, or otherwise move and position a
minimum of
5 0 pounds on a
regular
basis.
Auditory and visual acuity to
operate
computers, phones, mobile
devices
and basic office equipment on a constant basis.
Ability to work for extended periods of time standing, walking, kneeling,
pushing
and pulling on a
constant
basis.
To perform this job successfully, an individual must be able to perform each essential duty satisfactoril y .
Reasonable accommodations will
be made to enable qualified individuals with disabilities to perform the essential functions.
An Equal Opportunity Employer
WORK AND PLAY IN THE MOUNTAINS
Join our team of big mountain adventurers at the largest ski resort in Washington!
Here at Crystal, it’s more than our work. It’s our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it’s an experience you just don’t get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.
JUST LIKE THE TREES, WE ARE GROWING!
Apply today to grow your mountain roots with us- whether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players. Find your line, join our team!
BIG PEAKS, BIGGER PERKS
Employee perks:
Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)
+ Free Alterra season pass for spouse and dependents 25 & under
50% off window ticket price at IKON partner resorts
Free access to Alterra Mountain destinations during time off
Free ski-referral letters for employees to use at other mountain resorts during time off
Free friends & family day-ski vouchers (Periodic allotment)
Discounts on Ski & Snowboard Lessons
Discounts on Ski & Snowboard Rentals
Discounts on Gear Tune-Ups
Discounts on Food & Beverage
Discounts at Crystal Mountain Retail shops
Free Crystal branded swag
Pro deals on gear with 100s of brands
Discount Marketplace
Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more
Employee-only Night Skiing events
Employee Housing Available for eligible positions
Accrued paid time off for eligible positions
Group health insurance for eligible positions
401K benefit and generous match with immediate vesting for all staff members over 18
Opportunities for growth, advancement, and year-round employment
Position
Title:
Lift Maintenance
Manager
Business Unit:
Mountain Operations
Position Reports to:
Director of Mountain Operations
Positions Reporting to this Role:
Lift Maintenance Supervisors, Lift Maintenance Technicians
Location:
Crystal Mountain,Washington
Wage Range:
$ 9 0,000 -$ 1 25 ,000
annually, Bonus eligible
RESORT OVERVIEW, CULTURE AND VISION
Crystal Mountain is the Pacific North West’s premier destination for skiers, snowboarders, and summer adventurers .
We are part of Alterra Mountain Company which consists of some of the world’s most aspirational brands .
A career with Crystal Mountain is more than what you do today;
it’s
being part of creating a community rooted in the spirit of the mountains, united by a passion for adventure, and celebrating the legendary adventures and enduring memories that mountains bring to everyone.
Crystal Mountain delivers best in class service and adventures worthy of our extraordinary terrain and beauty .
We are here to shape the future of mountain adventure.
We Embrace
Empowerment
We Honor
Authenticity
We Cultivate
Collaboration
We Prioritize
Purpose
JOB SUMMARY
The Lift Maintenance Manager
oversees
and manages the functions of the Lift Maintenance department by providing leadership, management, and strategic direction with an emphasis on the safety of lift personnel and our guests.
Specific emphasis on team building, people management, and building and
maintaining
operational
structure are
being
sought
in this role.
This position
is
also
responsible for maintaining an inventory of parts, materials and equipment, shop organization, shop safety, maintenance and training records, timely budget reports,
lift drawing files, and filing of notices and reports to regulatory agencies.
Other responsibilities include: the hiring, training, documentation, evaluation, and discipline of employees under his/her supervision. The Manager complies with applicable policies, procedures, and regulations of
Washington State Parks and Recreation , United States Forest Service, American National Standards Institute (ANSI B.77), lift manufacturers, OSHA, and insurance Carriers
.
In addition,
t he Lift Maintenance Manager
is responsible for
the development of the annual supply budget, and monitoring budget performance throughout the fiscal year.
LEADERSHIP
Understands
operational
business complexities and assumes responsibility for driving growth
and operational excellence
Leads teams of employees to achieve goals
Guides employees through periods of change, even during
difficult times
or in the face of hard business decisions
Demonstrates honesty, integrity, and reliability while fostering a culture of mutual respect and trust grounded in core values.
ENGAGEMENT
Demonstrates curiosity and a proactive mindset by asking thoughtful questions and seeking innovative ways to improve the business.
Is recognized by others (internally and externally) as being engaged in their role, and someone who can often see things that others have not
Inspires, develops,
and energizes employees and has a solid record of employee retention
Shows strong commitment to environmental stewardship,
financial responsibility , personal and team safety, and risk management.
COMMUNICATION
Communicates clearly and appropriately - both orally and in writing
Responds to questions or requests
in a timely manner
Conducts regular one-on-one and departmental meetings to ensure a good flow of information
Recognizes and rewards the achievement of his/her team and others
Consistently communicates with a focus on exceptional guest service delivered in a friendly and approachable manner
DELIVERY
Achieves high-quality business outcomes for the division as well as delivering
good results
that help the business overall
Meets or exceeds financial goals, budgets, forecasts
Develops and implements effective strategies while taking accountability for outcomes, including areas for improvement.
Fosters a guest-centric environment and drives service excellence that consistently exceeds guest expectations.
Strives to deliver iconic, memorable, and delightfully unexpected guest experiences.
FLEXIBILITY
Adapts and is flexible to changing business circumstances across a season, a fiscal year, and/or multiple years;
Exhibits
willingness to change
Adjusts budgets and reforecasts as needed across the year based on changing business needs
Exhibits flexibility in their thinking, will bend when needed, and will lobby others to change when necessar y
Cultivates a cohesive and collaborative team environment by understanding and supporting the elements of successful and enjoyable teamwork.
ESSENTIAL DUTIES
Collaborate
across departments
to manage the long-term strategy around
lifts and lift operations
Maintain focus on safety of guests and employees at all times
Set and achieve operational ,
financial
and guest facing
objectives
Respond to customer concerns and questions
Oversee stock levels and order supplies when needed
Gather guest & employee feedback and implement improvements
Ensure compliance with
all ANSI-B77 codes, state regulations , i nsurance and manufacturer’s requirements on lift maintenance and operations
Ensur e
staff is aware of all current code requirements and operations and maintenance performed meets these requirements
Implement and enforce
employee participat ion
in orientations, safety training, environmental, or other training programs .
Attend educational workshops
and stay informed of
technical publications
and
current code changes
Communicat e
with
p eers at other resorts
to
maintain
up to date technical knowledge base
Establish and ensur e
the execution of preventative and predictive maintenance programs on all equipment that meets or exceeds all applicable codes,
regulations
and manufacturer’s requirements
Instruct
and train
staff in
t roubleshooting malfunctions,
maintaining
equipment inventories, and evaluating new equipment and techniques
Coordinat e and hire
on-site contractors
to
maintain
lifts as necessary
Manage
a work order system to
document and track supplies and maintenance work
Hire,
retain ,
schedule
and provide performance evaluations for all staff in the depar tment.
This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.
KNOWLEDGE,
SKILL
AND ABILITY REQUIREMENTS
Must have supervisory experience and a high mechanical aptitude.
Five
years minimum experience in lift maintenance and operations.
Positive attitude and excellent communication skills
Organized, logistically minded, creative, participant-focused, and safety conscious
Ability to effectively teach, direct, supervise, coach, and support diverse demographics
PHYSICAL DEMANDS AND WORKING CONDITIONS
This position is
required
to work evenings,
weekends
and holidays while in operation.
Able to lift, carry, or otherwise move and position a
minimum of
5 0 pounds on a
regular
basis.
Auditory and visual acuity to
operate
computers, phones, mobile
devices
and basic office equipment on a constant basis.
Ability to work for extended periods of time standing, walking, kneeling,
pushing
and pulling on a
constant
basis.
To perform this job successfully, an individual must be able to perform each essential duty satisfactoril y .
Reasonable accommodations will
be made to enable qualified individuals with disabilities to perform the essential functions.
An Equal Opportunity Employer