Account Manager
M.C. Dean, Inc., Bethesda, MD, United States
Account Manager M.C. Dean is Building Intelligence. We design, build, operate, and maintain cyber-physical solutions for the nation's most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 7,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.
Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core valuesagility, expertise, and trustwe foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.
The Account Manager is responsible for leading and managing the service, inspection, and testing (ITM) program for NIH facilities. This role serves as the primary point of contact for NIH stakeholders and oversees day-to-day contract execution, coordination of service activities, compliance, and performance across fire alarm and fire sprinkler systems. The position requires strong program leadership, technical understanding of life safety systems, and the ability to manage complex, high-visibility federal service contracts.
Applicants selected will be subject to a government security investigation and must meet eligibility requirements including U.S. citizenship for access to classified information. Ability to obtain and maintain a Top-Secret clearance.
Responsibilities Serve as the primary point of contact for NIH contracting officers, facility managers, and stakeholders
Lead execution of the NIH fire alarm and fire sprinkler service, inspection, and testing program
Coordinate and oversee ITM activities across multiple buildings and systems
Ensure compliance with contract requirements, NFPA standards, and NIH-specific procedures
Coordinate service scheduling, staffing, and resource allocation in collaboration with service managers and coordinators
Monitor performance metrics, service completion, and deliverables
Oversee issue resolution, corrective actions, and follow-up work
Support contract modifications, task orders, and scope changes
Coordinate inspections, audits, and reviews with NIH representatives and AHJs
Ensure accurate documentation, reporting, and record retention in accordance with federal requirements
Support invoicing, contract closeout, and performance reporting
Lead internal coordination between service, inspection, engineering, and compliance teams
Identify opportunities to improve service efficiency, compliance, and customer satisfaction.
We offer an excellent benefits package including:
A competitive salary
Medical, dental, vision, life, and disability insurance
Paid-time off
Tuition reimbursement
401k Retirement Plan
Military Reserve pay offset
Paid maternity leave
Qualifications 7+ years of experience with a Bachelors Degree (Preferred).
10+ Years of experience with an Associate's Degree.
12+ years of experience with a HS Diploma
Required Skills and Competencies Strong understanding of federal service contracts and compliance-driven environments
Ability to lead complex, multi-site ITM programs
Strong organizational, planning, and coordination skills
Ability to manage multiple priorities and high service volumes
Ability to work under pressure in high-visibility federal environments
Strong communication and stakeholder management skills
Customer-focused mindset with attention to detail and compliance
Ability to coordinate cross-functional teams and resources
Strong problem-solving and decision-making skills
Required Qualifications Experience managing federal customers or programs
Experience overseeing fire alarm and fire sprinkler service, inspection, and testing programs
Knowledge of applicable NFPA standards (including NFPA 72 and NFPA 25)
Experience coordinating large-scale service contracts or programs
Valid driver's license with acceptable driving record
Ability to meet federal background, clearance, and site access requirements.
This position has been identified as requiring an additional client background check.
Preferred Qualifications Experience supporting NIH, HHS, VA, DoD, or similar federal agencies
Familiarity with federal reporting, compliance, and audit processes
NICET II certification in Fire Alarm or Automatic Sprinkler Systems (preferred)
Experience managing multi-year, multi-site federal service programs
Experience coordinating AHJ and federal inspections
Working Conditions Combination of office base with field work up to 5% of the time.
Regular interaction with NIH facilities and federal stakeholders
May require travel within the NIH campus or regional facilities
Flexible hours to support program demands and federal deadlines
Abilities:
Exposure to computer screens for an extended period of time.
Sitting for extended periods of time.
Reach by extending hands or arms in any direction.
Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
Listen to and understand information and ideas presented through spoken words and sentences.
Communicate information and ideas in speaking so others will understand.
Read and understand information and ideas presented in writing.
Apply general rules to specific problems to produce answers that make sense.
Identify and understand the speech of another person.
Pay Range USD $112,800.00 - USD $169,200.00 /Yr.
Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core valuesagility, expertise, and trustwe foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.
The Account Manager is responsible for leading and managing the service, inspection, and testing (ITM) program for NIH facilities. This role serves as the primary point of contact for NIH stakeholders and oversees day-to-day contract execution, coordination of service activities, compliance, and performance across fire alarm and fire sprinkler systems. The position requires strong program leadership, technical understanding of life safety systems, and the ability to manage complex, high-visibility federal service contracts.
Applicants selected will be subject to a government security investigation and must meet eligibility requirements including U.S. citizenship for access to classified information. Ability to obtain and maintain a Top-Secret clearance.
Responsibilities Serve as the primary point of contact for NIH contracting officers, facility managers, and stakeholders
Lead execution of the NIH fire alarm and fire sprinkler service, inspection, and testing program
Coordinate and oversee ITM activities across multiple buildings and systems
Ensure compliance with contract requirements, NFPA standards, and NIH-specific procedures
Coordinate service scheduling, staffing, and resource allocation in collaboration with service managers and coordinators
Monitor performance metrics, service completion, and deliverables
Oversee issue resolution, corrective actions, and follow-up work
Support contract modifications, task orders, and scope changes
Coordinate inspections, audits, and reviews with NIH representatives and AHJs
Ensure accurate documentation, reporting, and record retention in accordance with federal requirements
Support invoicing, contract closeout, and performance reporting
Lead internal coordination between service, inspection, engineering, and compliance teams
Identify opportunities to improve service efficiency, compliance, and customer satisfaction.
We offer an excellent benefits package including:
A competitive salary
Medical, dental, vision, life, and disability insurance
Paid-time off
Tuition reimbursement
401k Retirement Plan
Military Reserve pay offset
Paid maternity leave
Qualifications 7+ years of experience with a Bachelors Degree (Preferred).
10+ Years of experience with an Associate's Degree.
12+ years of experience with a HS Diploma
Required Skills and Competencies Strong understanding of federal service contracts and compliance-driven environments
Ability to lead complex, multi-site ITM programs
Strong organizational, planning, and coordination skills
Ability to manage multiple priorities and high service volumes
Ability to work under pressure in high-visibility federal environments
Strong communication and stakeholder management skills
Customer-focused mindset with attention to detail and compliance
Ability to coordinate cross-functional teams and resources
Strong problem-solving and decision-making skills
Required Qualifications Experience managing federal customers or programs
Experience overseeing fire alarm and fire sprinkler service, inspection, and testing programs
Knowledge of applicable NFPA standards (including NFPA 72 and NFPA 25)
Experience coordinating large-scale service contracts or programs
Valid driver's license with acceptable driving record
Ability to meet federal background, clearance, and site access requirements.
This position has been identified as requiring an additional client background check.
Preferred Qualifications Experience supporting NIH, HHS, VA, DoD, or similar federal agencies
Familiarity with federal reporting, compliance, and audit processes
NICET II certification in Fire Alarm or Automatic Sprinkler Systems (preferred)
Experience managing multi-year, multi-site federal service programs
Experience coordinating AHJ and federal inspections
Working Conditions Combination of office base with field work up to 5% of the time.
Regular interaction with NIH facilities and federal stakeholders
May require travel within the NIH campus or regional facilities
Flexible hours to support program demands and federal deadlines
Abilities:
Exposure to computer screens for an extended period of time.
Sitting for extended periods of time.
Reach by extending hands or arms in any direction.
Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
Listen to and understand information and ideas presented through spoken words and sentences.
Communicate information and ideas in speaking so others will understand.
Read and understand information and ideas presented in writing.
Apply general rules to specific problems to produce answers that make sense.
Identify and understand the speech of another person.
Pay Range USD $112,800.00 - USD $169,200.00 /Yr.