National Account Manager

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Job Description

Job Title: National Accounts Manager

Department: Sales

Reports to: Director of Sales

FLSA Status: Full Time/Exempt

Last Modified: 04/20/26

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Job Summary

The National Accounts Manager role will focus on selling, managing, and growing the industrial sales territory, building long term relationships with the customers, providing voice of customer and providing best in industry customer service.

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Responsibilities and Duties

Sales

• Make sales budget on a monthly basis
• Build strong short- and long-term relationships with customers
• Effectively prospect, qualify, present and close accounts
• Manage all phases of the sales process and develop a sales funnel for all opportunities
• Qualify each account for opportunities, identify all key decision makers and keep notes of all correspondence and relative information in CRM
• Develop strong knowledge of our products and applications including competitors’ products
• Effectively conduct product seminars to customers using supplied materials

Customer Service

• Enter customer orders and assist customers with on-line orders
• Provide superior customer service and exemplify Senva Core Values
• Manage stock returns and credit memos per company policy
• Assist customers with basic troubleshooting and assist in elevating to technical support
• Provide phone and order support for other territories on an as needed basis
• Manage all levels of communication with customers in a timely and professional manner

Management

• Manage sales territory and develop high volume accounts in each market served
• Identify and develop plans to expand customer base at each account and in all territories served
• Manage and prioritize outbound calls on a daily, weekly and monthly basis to prospect, develop relationships and follow up an sales opportunities
• Provide feedback on products and applications to Product Managers and Engineering

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Academic and Trade Qualifications

• BS /BA degree preferable in

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Work Experience/Skills

• Experience: previous sales experience preferred with similar roles and responsibilities

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Core Compentancies

• High organizational skills
• Excellent team player
• Excellent verbal and written communications
• Strong public speaking skills
• Self - Starter
• Great listener and problem solver
• Qualifier and closing skills
• Acts with high integrity and always puts customer first, company second, and then self
• Results oriented, driving performance throughout the company

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Core Values

EXCELLENCE Deliver superior products and customer service. Our actions are guided by honesty, integrity, and good faith. Recognize and reward performance; never tolerate mediocrity.

AGILITYBe responsive and innovative. Encourage risk taking. Be lean and results oriented.

TEAMWORKTreat each other with dignity and respect. Teamwork fosters creativity, innovation, and productivity. Working together we navigate challenges, celebrate success, and grow together.