Account Manager
Natco Home Group, West Warwick, RI, United States
Join Natco Home Move into a job designed for you. Join our team and be a part of the Natco family. As a fourth-generation family-run business, Natco Home is one of the largest and most respected privately owned home furnishings companies in North America.
At Natco, surpassing our customers' expectations in quality, service, and value is over a 100-year tradition. A commitment to innovation is woven into our future. An inspired career path awaits. Come see for yourself, there is no place like Natco Home.
What We Need Natco is seeking a highly skilled Account Manager to join our Floor Coverings Product Management team. This is a hybrid position based out of our West Warwick, RI corporate headquarters. The Account Manager plays a key role in managing customer accounts and ensuring the accurate setup and execution of product orders under the direction of the Senior Product Manager. This position serves as the primary liaison between suppliers and internal teams, overseeing product data management, documentation review, and order coordination.
What You'll Do Serve as the primary contact for assigned customer accounts, ensuring timely and accurate delivery of product orders
Enter and maintain accurate product information for accounts, including SKUs, costs, pricing, weights, dimensions, and supplier details for imported items
Review all vendor and customer orders to confirm item specifications and documentation requirements
Set-up and maintain organized customer account records in SharePoint
Communicate order information such as cost and delivery dates to internal cross-functional teams
Coordinate and track sample requests from suppliers for the sales team
Monitor packaging requirements and coordinate with suppliers to secure timely approvals and on-time shipments of these items
Collaborate with the Compliance team to confirm all product testing requirements are met prior to shipment
Manage a high volume of emails, promptly researching and resolving issues as they arise to maintain smooth account operations
Support continuous improvement initiatives and perform all other duties as directed by the Senior Product Manager
What You'll Have An associate degree is required; a bachelor's degree in Supply Chain Management, Business Administration, or a related field is preferred. Equivalent combinations of education and relevant industry experience will also be considered
Prior experience in account management or related customer-facing role is preferred
What You're Good At Verbal, written, and interpersonal communication skills
Ability to communicate professionally across all levels of the organization and external suppliers
Proficiency in Microsoft Office Suite, with emphasis on Excel; SharePoint experience preferred
Organizational skills and attention to detail, with the ability to manage multiple shifting priorities under tight deadlines
Self-motivated and adaptable, with the ability to work independently in a fast-paced work environment
Critical thinking, problem-solving, and decision-making abilities
Math and analytical skills
Collaborative team player with the ability to work effectively across departments
Proactive, deadline-driven, and able to anticipate and respond to work needs
APPLY TODAY! To be considered, please complete an online application.
Come Home to Natco. Natco is pleased to offer comprehensive employee benefits to protect your health, support your family, and enhance your lifestyle.
Our Benefits Package Features Paid Time Off & Paid Holidays
Medical, Dental, and Vision
Health Reimbursement Account (HRA)
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Employer Paid Life Insurance
401(k) Retirement Plan with Company Match
Natco Home, a fourth-generation family-owned business, proudly carries a legacy as one of the most respected and trusted names in the home furnishings industry. Established in 1917 in Rhode Island, Natco is one of the largest privately owned home furnishings companies in North America, with a robust distribution network spanning across the continent. Serving as a comprehensive home fashion resource, the Natco Home Group's exceptional product line-up of rugs, vinyl flooring, curtains, window treatments, and home dcor products are available through major mass merchandisers, home centers, department stores, and clubs, not only in the United States, Canada, and Mexico but also in various other regions around the world. With a rich history in consumer goods manufacturing and a strong commitment to eco-friendly materials, Natco continues to adapt its product offerings to remain aligned with ever-evolving customer demands and market trends. Committed to innovation, Natco continues to venture into new product lines, solidifying its position as a leader in the industry.
Natco is an Equal Opportunity Employer committed to an inclusive workplace.
At Natco, surpassing our customers' expectations in quality, service, and value is over a 100-year tradition. A commitment to innovation is woven into our future. An inspired career path awaits. Come see for yourself, there is no place like Natco Home.
What We Need Natco is seeking a highly skilled Account Manager to join our Floor Coverings Product Management team. This is a hybrid position based out of our West Warwick, RI corporate headquarters. The Account Manager plays a key role in managing customer accounts and ensuring the accurate setup and execution of product orders under the direction of the Senior Product Manager. This position serves as the primary liaison between suppliers and internal teams, overseeing product data management, documentation review, and order coordination.
What You'll Do Serve as the primary contact for assigned customer accounts, ensuring timely and accurate delivery of product orders
Enter and maintain accurate product information for accounts, including SKUs, costs, pricing, weights, dimensions, and supplier details for imported items
Review all vendor and customer orders to confirm item specifications and documentation requirements
Set-up and maintain organized customer account records in SharePoint
Communicate order information such as cost and delivery dates to internal cross-functional teams
Coordinate and track sample requests from suppliers for the sales team
Monitor packaging requirements and coordinate with suppliers to secure timely approvals and on-time shipments of these items
Collaborate with the Compliance team to confirm all product testing requirements are met prior to shipment
Manage a high volume of emails, promptly researching and resolving issues as they arise to maintain smooth account operations
Support continuous improvement initiatives and perform all other duties as directed by the Senior Product Manager
What You'll Have An associate degree is required; a bachelor's degree in Supply Chain Management, Business Administration, or a related field is preferred. Equivalent combinations of education and relevant industry experience will also be considered
Prior experience in account management or related customer-facing role is preferred
What You're Good At Verbal, written, and interpersonal communication skills
Ability to communicate professionally across all levels of the organization and external suppliers
Proficiency in Microsoft Office Suite, with emphasis on Excel; SharePoint experience preferred
Organizational skills and attention to detail, with the ability to manage multiple shifting priorities under tight deadlines
Self-motivated and adaptable, with the ability to work independently in a fast-paced work environment
Critical thinking, problem-solving, and decision-making abilities
Math and analytical skills
Collaborative team player with the ability to work effectively across departments
Proactive, deadline-driven, and able to anticipate and respond to work needs
APPLY TODAY! To be considered, please complete an online application.
Come Home to Natco. Natco is pleased to offer comprehensive employee benefits to protect your health, support your family, and enhance your lifestyle.
Our Benefits Package Features Paid Time Off & Paid Holidays
Medical, Dental, and Vision
Health Reimbursement Account (HRA)
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Employer Paid Life Insurance
401(k) Retirement Plan with Company Match
Natco Home, a fourth-generation family-owned business, proudly carries a legacy as one of the most respected and trusted names in the home furnishings industry. Established in 1917 in Rhode Island, Natco is one of the largest privately owned home furnishings companies in North America, with a robust distribution network spanning across the continent. Serving as a comprehensive home fashion resource, the Natco Home Group's exceptional product line-up of rugs, vinyl flooring, curtains, window treatments, and home dcor products are available through major mass merchandisers, home centers, department stores, and clubs, not only in the United States, Canada, and Mexico but also in various other regions around the world. With a rich history in consumer goods manufacturing and a strong commitment to eco-friendly materials, Natco continues to adapt its product offerings to remain aligned with ever-evolving customer demands and market trends. Committed to innovation, Natco continues to venture into new product lines, solidifying its position as a leader in the industry.
Natco is an Equal Opportunity Employer committed to an inclusive workplace.