HVAC Service Field Supervisor
Wrench Group, Tempe, AZ, United States
Overview
Collins Comfort Masters is currently seeking an HVAC Service Field Supervisor to support, coach and hold accountable our team of HVAC Service Technicians.
What’s In It For Me
Competitive Pay and NO WORK SHORTAGE! $30-35 / hr. + monthly bonus and Overtime
Company provided vehicle, gas card, tablet, & uniforms
Dedicated on-going training, support, and career growth offering in-house training programs and a focus on continued education through hands-on classroom & on-the-job trainings, one on one's, and small group trainings
Paid Time Off, 6 Paid Holidays per year plus birthday
Generous benefits package including multiple options for Health, Vision, and Dental plans for you and your family to choose from, plus Short-Term and Long-Term Disability options & Company Paid Life Insurance
401K Retirement Plan with company match start contributing and earning your company match right away
Special Program Options HSA, FSA, Free Employee Assistance Program, Legal Services, Identity Theft Protection, and more
What Wil I Do?
Directly responsible for technical & professional development of Service Technicians
Ensure processes & procedures are performed properly for maximum efficiency and customer satisfaction
Contribute to top line revenue by providing education to Technicians regarding all available accessories and services clients can benefit from
Maintain operational excellence through invoice completion, inventory control, safety awareness and accurate reporting
Conduct regular Technician service meetings and include topics such as defensive driving, proper use of PPE, ladders, job safety and standard operating procedures
Coach Service Technicians on best practices via van inspections, one on one’s, ride alongs, coaching & any additional technical training needs
Monitor and control service call backs by proactively reviewing Technician invoices, forms and uploaded pictures, ensuring procedures are followed
Handle all escalated customer concerns by demonstrating 100% customer satisfaction
Identify and ensure Technicians have the required minimum tools to perform their duties
Track and verify that labor hours, parts requisitions, warranty part returns, and service call backs are correctly compensated or back charged
Do I Have What it Takes?
5+ years of experience in an HVAC Service Technical experience role
3+ years of experience in an HVAC Field Supervision capacity
Service Titan experience is preferred but not required
Excellent leadership skills and team mentality to enhance team productivity
Possess computer skills including Excel / Word and be highly organized
Ability to prioritize, manage multiple tasks, handle deadlines
Extremely reliable without attendance challenges
Must be able to pass a background check and pre-employment drug test
Valid driver’s license and clean driving record
Learn and uphold all company procedures and safety rules
Willingness to learn and support our service system
Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.
#CollinsLI
#J-18808-Ljbffr
Collins Comfort Masters is currently seeking an HVAC Service Field Supervisor to support, coach and hold accountable our team of HVAC Service Technicians.
What’s In It For Me
Competitive Pay and NO WORK SHORTAGE! $30-35 / hr. + monthly bonus and Overtime
Company provided vehicle, gas card, tablet, & uniforms
Dedicated on-going training, support, and career growth offering in-house training programs and a focus on continued education through hands-on classroom & on-the-job trainings, one on one's, and small group trainings
Paid Time Off, 6 Paid Holidays per year plus birthday
Generous benefits package including multiple options for Health, Vision, and Dental plans for you and your family to choose from, plus Short-Term and Long-Term Disability options & Company Paid Life Insurance
401K Retirement Plan with company match start contributing and earning your company match right away
Special Program Options HSA, FSA, Free Employee Assistance Program, Legal Services, Identity Theft Protection, and more
What Wil I Do?
Directly responsible for technical & professional development of Service Technicians
Ensure processes & procedures are performed properly for maximum efficiency and customer satisfaction
Contribute to top line revenue by providing education to Technicians regarding all available accessories and services clients can benefit from
Maintain operational excellence through invoice completion, inventory control, safety awareness and accurate reporting
Conduct regular Technician service meetings and include topics such as defensive driving, proper use of PPE, ladders, job safety and standard operating procedures
Coach Service Technicians on best practices via van inspections, one on one’s, ride alongs, coaching & any additional technical training needs
Monitor and control service call backs by proactively reviewing Technician invoices, forms and uploaded pictures, ensuring procedures are followed
Handle all escalated customer concerns by demonstrating 100% customer satisfaction
Identify and ensure Technicians have the required minimum tools to perform their duties
Track and verify that labor hours, parts requisitions, warranty part returns, and service call backs are correctly compensated or back charged
Do I Have What it Takes?
5+ years of experience in an HVAC Service Technical experience role
3+ years of experience in an HVAC Field Supervision capacity
Service Titan experience is preferred but not required
Excellent leadership skills and team mentality to enhance team productivity
Possess computer skills including Excel / Word and be highly organized
Ability to prioritize, manage multiple tasks, handle deadlines
Extremely reliable without attendance challenges
Must be able to pass a background check and pre-employment drug test
Valid driver’s license and clean driving record
Learn and uphold all company procedures and safety rules
Willingness to learn and support our service system
Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.
#CollinsLI
#J-18808-Ljbffr