Career Planner
Iowa Department of Administrative Services, Cedar Rapids, IA, United States
Career Planner
Print (https://www.governmentjobs.com/careers/iowa/jobs
ewprint/5322186)
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Career Planner
Salary
$49,400.00 - $72,612.80 Annually
Location
Cedar Rapids - 52402 - Linn County, IA
Job Type
Full-time
Job Number
26-02922
Agency
309 Iowa Workforce Development
Opening Date
04/27/2026
Closing Date
5/7/2026 11:59 PM Central
LinkedIn Tag
#LI-POST
Point of Contact
Matthew Auliff (matthew.auliff@iwd.iowa.gov)
Description
Benefits
Questions
Job Description
Iowa Workforce Development (IWD) is seeking aCareer Plannerto join our team at the IowaWORKSoffice inCedar Rapids, Iowa.
Position Details
Location: 1025 Kirkwood Pkwy SW, Cedar Rapids, IA
Schedule: Full-time | Monday – Friday | 8:00 AM – 4:30 PM
Work Flexibility: Hybrid telework and alternate schedules available after six months of employment
What You’ll Do
Provide customer-focused services, assessing needs, and delivering career guidance. Coach job seekers, assisting with resumes and interviews, connecting customers to workshops and employment opportunities, performing job matching, and documenting services in the database system. Support employers with recruitment and job orders while maintaining employer relationships. Assist unemployment claimants with re-employment activities and follows unemployment administration rules and Iowa law when addressing unemployment insurance claims and appeals.
Core Responsibilities
Customer Service and Team Collaboration
Provide courtesy, respect, and politeness during all interactions with customers, both internal and external.
Work with and ask customers appropriate questions to determine services they are seeking and/or needing.
Interact effectively and build respectful relationships among coworkers and partners.
Collaborate with team members within the American Job Center (AJC), resulting in a better experience for customers.
Provide feedback as well as potential solutions to team and/or leadership and provide first day service to Veterans.
Promptly greet customers upon entry into the IowaWORKS Center in a friendly and professional manner.
Career Coaching and Customer Support
Coach, motivate, and encourage job seekers on all aspects of the job search and assist customers to build their personal and job skills for the primary goal of successful employment.
Provide customers assistance with preparing and tailoring resumes and cover letters and facilitate mock interviews for customers, identifying ways to improve their interview responses.
Process paperwork for partner and team programs and services.
Refer, direct, and result customers to appropriate workshops and employment events.
Facilitate workshops or one-on-one appointments in-person or through virtual conferencing platform for customers/participants of system programs and services, update workshops and presentations as new information is available.
Accurately document all services, appointments, or other pertinent information in the database system and send/receive work-related documents for customers.
Employment Services and Labor Market Guidance
Assist customers by answering questions about employment and training opportunities.
Perform “job matching” referring career opportunities to candidates in the IowaWORKSSystem. Provide appropriate partner referrals and relay current labor market information to job candidates.
Business Services and Employer Engagement
Provide direct services to business for recruitment of employees and provide information and guidance to employers on how to use the IowaWORKSsystem.
Identify sources for potential new employer customers for the AJC and participate in development and implementation of customized recruitment strategies and events.
Provide follow-up contact and services to job seekers and business.
Utilize case management system for tracking and maintaining employer information.
Critique and enter job orders and referrals into the IowaWORKS system and network with businesses to determine hiring practices and employer needs.
Unemployment Insurance and Re-employment Support
Connect unemployment claimants with re-employment activities at the AJC.
Adhere and refer to unemployment administration rules and Iowa law when working with customers in regard to filing unemployment insurance (UI) claims, answering questions and concerns.
Use database system to review salary histories, cross reference database systems to ensure personal identification information matches and adjudicate issues within the claim in accordance with all UI laws.
Provide information to customers for UI appeals when necessary and prepare and participate in all UI appeal hearings relating to issued adjudications decisions.
About Iowa Workforce Development
IWD is a state agency committed to providing employment services for individual job seekers and to connecting employers to available workers through our IowaWORKS partnership.
IWD continually strives to improve processes and align the organization to provide effective, demand-driven products and services. IWD staff in Des Moines consists of administrative services, disability determination services, information technology, labor market information, unemployment insurance services, vocational rehabilitation services, and workforce services. The agency also maintains a statewide delivery system for IowaWORKSOffices where both employers and job seekers can receive workforce assistance.
Employer Highlights
IWD is focused on serving Iowans and providing outstanding customer service. Our strength is driven by the skills and talents of our people. IWD offers a rewarding team atmosphere, a flexible working environment, and a great total compensation package for our full-time employees, including:
Iowa Public Employees’ Retirement System (IPERS)
Retirement Investors Club (RIC)
Hybrid telework opportunities for eligible classifications
Health, Dental and Vision Insurance
Vacation Leave
Sick Leave
Paid Holidays (9 days/year)
Flexible Spending Accounts
Life Insurance
Long-Term Disability Insurance
If you’re looking for a career with a well-respected organization that values its employees and customers, you’ve come to the right place!
The State of Iowa participates in E-Verify; a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov .
No applicant for employment with the Iowa Department of Workforce Development can have a current, ongoing overpayment balance with Iowa Workforce Development without a payment plan in place. Selected positions will be subject to a criminal background check.
Minimum Qualification Requirements
Graduation from an accredited four-year college or university;
OR
an equivalent combination of education and experience substituting one year of full-time public contact work obtaining, analyzing and evaluating data such as job/claims interviewing, testing, referral and/or placement, sales representative, credit investigation, or related public contact work dealing with job applicants and employers in a variety of supportive clerical and outreach functions for one year of the required education with a maximum substitution of four years;
OR
employees with current continuous experience in the state executive branch that includes experience equal to twelve months of full-time work as a Workforce Associate.
For additional information, please click on thislink to view the job description. (https://das.iowa.gov/sites/default/files/hr/documents/class_and_pay/JobClassDescriptions/WorkforceAdvisor-00807.pdf)
Additional Qualification Requirements
Travel may be required for positions in this class. Employees must arrange transportation to and from assigned work areas.
Why Choose the State of Iowa?
At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.
Our Robust Benefits Package Includes:
Competitive Compensation:
Enjoy a competitive salary that reflects directly on your skills and expertise.
Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.
Health and Wellness:
Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.
Retirement Planning:
We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) .
Paid Time Off:
Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.
Professional Development:
Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.
Employee Assistance Program (EAP):
We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.
Diversity and Inclusion:
Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.
Join Us - Elevate Your Career:
Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!
01
Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.
Yes - I understand and agree.
No
02
PLEASE READ CAREFULLY
Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?
No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
03
Have you graduated from an accredited four-year college or university?
Yes
No
04
How many years do you have of post high school education AND/OR experience in full time public contact work obtaining, analyzing and evaluating data such as job/claims interviewing, testing, referral and/or placement, sales representative, credit investigation, or related public contact work dealing with job applicants and employers in a variety of supportive clerical and outreach functions? 30 semester hours will be one year of post high school education and substitute for one year of the identified work experience.
No post high school education or work experience in the areas identified
Less than one year of post high school education and the specified work experience
One year to less than two years of post high school education and the specified work experience
Two years to less than three years of post high school education and the specified work experience
Three years to less than four years of post high school education and the specified work experience
Four years or more of post high school education and the specified work experience
05
If you are a CURRENT employee for the State of Iowa (executive branch) how many months of full-time experience as a Workforce Associate do you have?
Not applicable
Six months or less
Six months to less than 12 months
12 months or more
Required Question
Employer
State of Iowa
Agency
309 Iowa Workforce Development
Address
1000 E Grand Ave
Des Moines, Iowa, 50319
Website
https://www.iowaworkforcedevelopment.gov/
Apply
Please verify your email addressVerify Email
Print (https://www.governmentjobs.com/careers/iowa/jobs
ewprint/5322186)
Apply
Career Planner
Salary
$49,400.00 - $72,612.80 Annually
Location
Cedar Rapids - 52402 - Linn County, IA
Job Type
Full-time
Job Number
26-02922
Agency
309 Iowa Workforce Development
Opening Date
04/27/2026
Closing Date
5/7/2026 11:59 PM Central
LinkedIn Tag
#LI-POST
Point of Contact
Matthew Auliff (matthew.auliff@iwd.iowa.gov)
Description
Benefits
Questions
Job Description
Iowa Workforce Development (IWD) is seeking aCareer Plannerto join our team at the IowaWORKSoffice inCedar Rapids, Iowa.
Position Details
Location: 1025 Kirkwood Pkwy SW, Cedar Rapids, IA
Schedule: Full-time | Monday – Friday | 8:00 AM – 4:30 PM
Work Flexibility: Hybrid telework and alternate schedules available after six months of employment
What You’ll Do
Provide customer-focused services, assessing needs, and delivering career guidance. Coach job seekers, assisting with resumes and interviews, connecting customers to workshops and employment opportunities, performing job matching, and documenting services in the database system. Support employers with recruitment and job orders while maintaining employer relationships. Assist unemployment claimants with re-employment activities and follows unemployment administration rules and Iowa law when addressing unemployment insurance claims and appeals.
Core Responsibilities
Customer Service and Team Collaboration
Provide courtesy, respect, and politeness during all interactions with customers, both internal and external.
Work with and ask customers appropriate questions to determine services they are seeking and/or needing.
Interact effectively and build respectful relationships among coworkers and partners.
Collaborate with team members within the American Job Center (AJC), resulting in a better experience for customers.
Provide feedback as well as potential solutions to team and/or leadership and provide first day service to Veterans.
Promptly greet customers upon entry into the IowaWORKS Center in a friendly and professional manner.
Career Coaching and Customer Support
Coach, motivate, and encourage job seekers on all aspects of the job search and assist customers to build their personal and job skills for the primary goal of successful employment.
Provide customers assistance with preparing and tailoring resumes and cover letters and facilitate mock interviews for customers, identifying ways to improve their interview responses.
Process paperwork for partner and team programs and services.
Refer, direct, and result customers to appropriate workshops and employment events.
Facilitate workshops or one-on-one appointments in-person or through virtual conferencing platform for customers/participants of system programs and services, update workshops and presentations as new information is available.
Accurately document all services, appointments, or other pertinent information in the database system and send/receive work-related documents for customers.
Employment Services and Labor Market Guidance
Assist customers by answering questions about employment and training opportunities.
Perform “job matching” referring career opportunities to candidates in the IowaWORKSSystem. Provide appropriate partner referrals and relay current labor market information to job candidates.
Business Services and Employer Engagement
Provide direct services to business for recruitment of employees and provide information and guidance to employers on how to use the IowaWORKSsystem.
Identify sources for potential new employer customers for the AJC and participate in development and implementation of customized recruitment strategies and events.
Provide follow-up contact and services to job seekers and business.
Utilize case management system for tracking and maintaining employer information.
Critique and enter job orders and referrals into the IowaWORKS system and network with businesses to determine hiring practices and employer needs.
Unemployment Insurance and Re-employment Support
Connect unemployment claimants with re-employment activities at the AJC.
Adhere and refer to unemployment administration rules and Iowa law when working with customers in regard to filing unemployment insurance (UI) claims, answering questions and concerns.
Use database system to review salary histories, cross reference database systems to ensure personal identification information matches and adjudicate issues within the claim in accordance with all UI laws.
Provide information to customers for UI appeals when necessary and prepare and participate in all UI appeal hearings relating to issued adjudications decisions.
About Iowa Workforce Development
IWD is a state agency committed to providing employment services for individual job seekers and to connecting employers to available workers through our IowaWORKS partnership.
IWD continually strives to improve processes and align the organization to provide effective, demand-driven products and services. IWD staff in Des Moines consists of administrative services, disability determination services, information technology, labor market information, unemployment insurance services, vocational rehabilitation services, and workforce services. The agency also maintains a statewide delivery system for IowaWORKSOffices where both employers and job seekers can receive workforce assistance.
Employer Highlights
IWD is focused on serving Iowans and providing outstanding customer service. Our strength is driven by the skills and talents of our people. IWD offers a rewarding team atmosphere, a flexible working environment, and a great total compensation package for our full-time employees, including:
Iowa Public Employees’ Retirement System (IPERS)
Retirement Investors Club (RIC)
Hybrid telework opportunities for eligible classifications
Health, Dental and Vision Insurance
Vacation Leave
Sick Leave
Paid Holidays (9 days/year)
Flexible Spending Accounts
Life Insurance
Long-Term Disability Insurance
If you’re looking for a career with a well-respected organization that values its employees and customers, you’ve come to the right place!
The State of Iowa participates in E-Verify; a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov .
No applicant for employment with the Iowa Department of Workforce Development can have a current, ongoing overpayment balance with Iowa Workforce Development without a payment plan in place. Selected positions will be subject to a criminal background check.
Minimum Qualification Requirements
Graduation from an accredited four-year college or university;
OR
an equivalent combination of education and experience substituting one year of full-time public contact work obtaining, analyzing and evaluating data such as job/claims interviewing, testing, referral and/or placement, sales representative, credit investigation, or related public contact work dealing with job applicants and employers in a variety of supportive clerical and outreach functions for one year of the required education with a maximum substitution of four years;
OR
employees with current continuous experience in the state executive branch that includes experience equal to twelve months of full-time work as a Workforce Associate.
For additional information, please click on thislink to view the job description. (https://das.iowa.gov/sites/default/files/hr/documents/class_and_pay/JobClassDescriptions/WorkforceAdvisor-00807.pdf)
Additional Qualification Requirements
Travel may be required for positions in this class. Employees must arrange transportation to and from assigned work areas.
Why Choose the State of Iowa?
At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice.
Our Robust Benefits Package Includes:
Competitive Compensation:
Enjoy a competitive salary that reflects directly on your skills and expertise.
Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits.
Health and Wellness:
Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost.
Retirement Planning:
We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) .
Paid Time Off:
Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters.
Professional Development:
Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement.
Employee Assistance Program (EAP):
We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program.
Diversity and Inclusion:
Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation.
Join Us - Elevate Your Career:
Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority!
01
Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.
Yes - I understand and agree.
No
02
PLEASE READ CAREFULLY
Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?
No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq
03
Have you graduated from an accredited four-year college or university?
Yes
No
04
How many years do you have of post high school education AND/OR experience in full time public contact work obtaining, analyzing and evaluating data such as job/claims interviewing, testing, referral and/or placement, sales representative, credit investigation, or related public contact work dealing with job applicants and employers in a variety of supportive clerical and outreach functions? 30 semester hours will be one year of post high school education and substitute for one year of the identified work experience.
No post high school education or work experience in the areas identified
Less than one year of post high school education and the specified work experience
One year to less than two years of post high school education and the specified work experience
Two years to less than three years of post high school education and the specified work experience
Three years to less than four years of post high school education and the specified work experience
Four years or more of post high school education and the specified work experience
05
If you are a CURRENT employee for the State of Iowa (executive branch) how many months of full-time experience as a Workforce Associate do you have?
Not applicable
Six months or less
Six months to less than 12 months
12 months or more
Required Question
Employer
State of Iowa
Agency
309 Iowa Workforce Development
Address
1000 E Grand Ave
Des Moines, Iowa, 50319
Website
https://www.iowaworkforcedevelopment.gov/
Apply
Please verify your email addressVerify Email