Program Monitor

Job Title: Compliance Officer III

Overview
The Department of Developmental Services (DDS) is seeking a dedicated and qualified Compliance Officer III candidate to serve as the Program Monitor. The Compliance Officer III works under the direction of the Area Director or designee and is an integral member of the Area Office Management Team, participating in management‑level planning and activities. The incumbent oversees and directs vendor agencies in the design, implementation, and evaluation of contracted residential, individual, day/employment, and family support respite programs that serve diverse communities.

Responsibilities

Act as liaison between the Area Office and provider agencies

Respond to inquiries regarding DDS policies, regulations and RFRs

Collaborate with all levels of area office staff to ensure programs and services respond to changing client needs and meet criteria set out in respective RFRs

Monitor and evaluate all contract and state‑operated services for compliance with programmatic and regulatory standards, Office of Quality Assurance, and investigation findings

Maintain ongoing records of agency performance and participate in all management planning and programmatic meetings with agencies

Help keep the investigative processing database up to date and comply with timelines

Participate in clinical and team meetings as needed

Monitor Home and Community Service Information System (HCSIS)

Conduct administrative reviews, develop action plans with agencies, and work with community members to review all

Manage safety plans

Conduct site visits

Work closely with Program Coordinator II on contract monitoring, with knowledge of contracts

Assess trends and patterns from monitoring activities and report findings to the Area Director or designee

May have supervisory responsibilities

Preferred Qualifications

Knowledge of the Disabled Persons Protection Commission (DPPC) and DDS investigations

Knowledge of resources for self‑advocacy for individuals with developmental disabilities

Ability to apply conflict resolution skills

Demonstrated ability to work with developmentally disabled adults

Knowledge of RFRs

Basic knowledge of contracts

Required Qualifications

At least four years of full‑time, or equivalent part‑time, experience in investigatory or law‑enforcement work, or regulatory administration work, plus a combination of required experience and substitutions

Bachelor’s or higher degree may be substituted for up to two years of the required experience (education toward such a degree prorated based on completion)

Equal Opportunity Employer
An Equal Opportunity / Aff. Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.

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