Greetings from Skysoft!!
Job Title: AV Producer
Location: Rockville, MD (3-4 days a week)
Experience: 4-10 years of experience (Preferably prior government experience)
Job Description:
Skysoft is seeking a highly motivated, flexible, organized, and detail-oriented AV Producer to join our dynamic team at Rockville, MD. If you want to learn, grow, and help, then this is the job for you.
Responsibilities
- Responsible for providing meeting and conference/event setup assistance in multiple on-site conference rooms to customers using industry standard conferencing technology:
- Conference Room computer/laptop and projector.
- Web conferencing (Zoom, Teams, etc.)
- Video conferencing/Soft-client based Meetings.
- Provide technical support and conduct routine maintenance on conference room equipment i.e. Testing media displays, computers, speakers, mics, and conferencing equipment.
- Ensures optimal configuration and performance of equipment to meet customer requirements.
- Serves as the first point of contact for troubleshooting hardware/software, and all types of audio/visual systems, equipment and applications using PC and Mac.
- Escalate repair of malfunctioning equipment to advanced support vendors and oversee repair request until it is completed be the vendor.
- Handle routine questions by customers about operation and usage of conference room equipment.
- Familiarity with use of and troubleshooting standard AV technologies i.e. LED displays, microphones, speakers etc.
- Basic graphics/video/audio production and editing utilizing Adobe CC apps
- Simple editing of media (clips, transitions, lower thirds)
- Media encoding for streaming platforms
- Set/Mobile Video Production environments
- Setup/operate cameras/mics/lighting for ad-hoc production “interview” environments
- Works with users to determine specific AV needs and requirements for their meetings and tests all scenarios before meeting start time.
- Familiar with both PC and Mac.
- Experience with a help-desk based ticketing system or any other request tracking system a plus.
- Tests facility audiovisual equipment to ensure proper operation and configures conferencing equipment and venues to accommodate special user need.
Job Requirements
- High School diploma and 2 to 4 years of experience (college degree a plus)
- Experience working with automated and production-type AV systems, both setting up meetings and troubleshooting issues
- Will consider more IT experience as supplement for dedicated AV experience
- Any experience working on and helpdesk a plus
- Proficient in the operation of Mac and Windows computers (Windows 7,10 - Mac OSX) in conjunction with A/V related tasks: loading presentations, connecting to room displays and/or projectors using VGA or HDMI connections, etc…
- Excellent customer service and communication skills