Communications Lead – ERP Implementation
Longterm W2 Contract (Option to Convert)
Remote w/ Occassional Travel to KY or PA
About the role
The Communications Lead is a senior practitioner responsible for driving stakeholder awareness, alignment, and adoption across a complex, enterprise-wide ERP transformation program. Operating at the intersection of change management and communications strategy, this individual will own the end-to-end communications function — from strategy development and content creation through to channel governance and impact measurement.
This role demands a proactive communicator who can navigate ambiguity, manage competing priorities, and translate complex ERP concepts into clear, compelling narratives for diverse audiences — from front-line employees to executive sponsors and external partners.
Key responsibilities
Communications strategy & planning
- Design and own the end-to-end communications strategy for the ERP program, aligned to the overall change management and program delivery plan.
- Develop and maintain an integrated communications calendar, coordinating timing across workstreams, milestones, and stakeholder segments.
- Establish channel governance frameworks to ensure consistent, on-brand messaging across all platforms.
Stakeholder engagement
- Partner with Change Leads, Workstream Leads, and Business Teams to support the Change Champion Network and broader engagement activities including roundtables, marketplace fairs, and pulse checks.
- Identify and segment stakeholder audiences; tailor messaging and frequency to meet distinct needs across business units and roles.
- Build trusted relationships with senior leaders to align communications with executive messaging and organizational priorities.
Content development & brand governance
- Create and refine a full suite of program communications materials including message maps, talking points, FAQs, email templates, intranet content, and visual assets.
- Ensure all content adheres to enterprise messaging standards and brand guidelines; maintain a central content repository accessible to all program workstreams.
- Write with clarity and precision for multiple formats and audiences, adapting tone and complexity accordingly.
Channel management & delivery
- Manage communication delivery across enterprise platforms including SharePoint, Microsoft Teams, email, and live/virtual sessions.
- Coordinate with IT and platform administrators to ensure timely publishing, access management, and content governance.
- Monitor channel effectiveness and adjust delivery approaches based on engagement data and stakeholder feedback.
Feedback & continuous improvement
- Design and deploy feedback mechanisms (e.g., pulse surveys, listening sessions, analytics) to capture stakeholder sentiment and measure communication effectiveness.
- Synthesize feedback data into actionable insights; iterate on messaging and channel strategy to improve clarity, relevance, and impact.
- Provide regular reporting to program leadership on communications KPIs and engagement trends.
Collaboration & governance
- Participate in regular syncs with the Communications, Change Management, and COE teams to align on timing, content, and delivery strategy.
- Serve as the communications subject matter expert and point of escalation for all program-related messaging decisions.
- Support training on communications tools and standards for program team members as required.
Qualifications
- 7+ years of experience in corporate communications, change communications, or a related discipline.
- Proven track record leading communications for large-scale technology or ERP transformation programs (SAP specifically).
- Demonstrated ability to develop and execute integrated communications strategies across complex, multi-stakeholder environments.
- Strong writing and editing skills with the ability to produce polished, executive-ready content under tight deadlines.
- Experience managing digital communications channels including SharePoint intranet environments.
- Bachelor's degree in Communications, Marketing, Business, or a related field; advanced degree or change management certification (e.g., Prosci) preferred.