UX/UI Project Engineer II

* Develop and manage detailed project plans, release schedules, sprint backlogs, and budgets covering UI development, user support operations, and training delivery workstreams.* Coordinate cross-functional efforts across UX designers, front-end developers, training specialists, help desk staff, and program stakeholders.* Track delivery performance against baseline schedule and cost; report variances with corrective action plans to program leadership.* Manage backlog prioritization in alignment with customer requirements and program priorities.* Provide technical oversight and direction for the full UX/UI development lifecycle — from user research and wireframing through front-end implementation, testing, and deployment.* Lead UI design reviews, usability testing sessions, and prototype evaluations with customer and end-user groups.* Drive consistency and quality of the user interface across all program-facing tools and dashboards.* Oversee UI requirements definition, interface control documentation, and traceability from user needs through delivered features.* Own the development and delivery of comprehensive user training programs covering all program-facing tools, interfaces, and workflows.* Lead creation of training materials including user guides, quick-reference cards, video tutorials, and instructor-led training (ILT) curricula.* Coordinate training delivery schedules with customer and program stakeholders; manage training records and completion tracking.* Establish a continuous training refresh process to address software updates, new feature releases, and identified knowledge gaps.* Gather post-training feedback and use metrics to improve training effectiveness and user proficiency outcomes.* Serve as the principal interface between user-facing operations translating end-user requirements, feedback, and defect reports into actionable development items.* Participate in SAOC sprint planning, backlog grooming, and release reviews as the voice of the user and support team.* Coordinate acceptance testing of new SAOC process releases with operational users before production deployment.* Maintain clear documentation of interface agreements, data flows, and dependency relationships between UI/support systems and SAOC back-end processes.* Facilitate rapid communication between field users and the development team during critical issue resolution cycles.* Act as the primary technical point of contact for external customers on all UI, training, and user support matters.* Capture and flow down customer interface requirements into UX/UI design decisions, training content, and support procedures.* Present user experience maturity, support performance metrics, and training completion status at program reviews and customer meetings.* Manage customer expectations regarding feature delivery timelines, support response commitments, and training availability.* Proactively engage customers to gather user satisfaction data and drive continuous improvement of the user experience.* Bachelor's degree in Systems Engineering, Computer Science, Information Systems, or a closely related technical field.* 10+ years of progressive engineering experience, with at least 2+ years in a technical lead or project engineering lead role.* Demonstrated hands-on experience in UX/UI development — including wireframing, prototyping, usability testing, and front-end delivery on production systems.* Proven experience designing and delivering user training programs for complex technical systems, including development of written guides, visual aids, and structured curricula.* Direct experience managing a user support function, including ticket lifecycle management, SLA definition and tracking, and escalation procedures.* Working experience with ServiceNow as a functional user, workflow owner, or administrator — including catalog items, incident/change/request management, and reporting.* Experience serving as an interface between operational users and a software development team — translating user needs into backlog items and coordinating acceptance testing.* Strong requirements management skills — ability to capture, document, and trace user interface requirements through design and into delivered solutions.* Experience managing project plans, schedules, and budgets using formal project management tools (MS Project, Jira, or equivalent).* Excellent verbal and written communication skills — demonstrated ability to present technical content clearly to end users, customers, and program leadership.* 4–6 years of project leadership or engineering program management experience on software-intensive programs.* Background in Aerospace & Defense programs with experience supporting classified or operationally sensitive user communities.* Proficiency with front-end technologies (React, Angular, Vue.js, HTML/CSS) or low-code
o-code UI platforms used in enterprise programs.* Experience with UX research methods — user interviews, task analysis, card sorting, A/B testing — and translating findings into design decisions.* ServiceNow Certified System Administrator (CSA) or Certified Application Developer (CAD) certification.* Experience with ITSM frameworks (ITIL v4 or equivalent) applied to program support operations.* Knowledge of Agile/SAFe delivery practices and experience participating in PI Planning, sprint reviews, and backlog refinement as a business/user representative.* PMP certification or INCOSE ASEP/CSEP certification.* Experience developing cost estimates and staffing plans for training and support operations workstreams.* Active DoD Top Secret Clearance with SCI Eligibility.* Occasional travel to customer or field locations may be required.* Ability to work primarily in an office or hybrid environment.* Ability to lift up to 10 pounds occasionally.* Prolonged periods of working on a computer.* Hand and finger dexterity for computer use.* Capability to work in potentially hazardous environments when visiting project sites.SNC is a trusted global leader in aerospace and national security. Our innovative solutions enable connected protection through command, control and communications systems, as well as ISR, cyber, electromagnetic spectrum management, and other high capabilities for systems across all domains – sea, land, air, space and cyber.As a longstanding leader in defense technology, SNC is the optimum intersection of commercial, defense and non-traditional contractors. We are one of the only privately owned mid-tier A&D contractors and we pride ourselves on our ability to invest early and often to ensure mission success on or ahead of schedule. It’s part of our mission to always stay one step ahead; working on solutions today to solve the problems of tomorrow.Founded in 1963, SNC is owned by Chairwoman Eren Ozmen and CEO Fatih Ozmen.
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