Audio Visual Specialist

The Audio Visual Specialist will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU'LL DO

The Audio Visual Specialist will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

Day-To-Day Responsibilities:

Provide start up and dedicated Audio Visual Support for meetings and events
Setup and breakdown of AV Technology in conference spaces, meeting rooms, training rooms, and labs to meet the customers meeting and event needs
Provide White Glove Customer Service to all customers, clients, and guests
Perform preventative maintenance tasks to help maintain customer spaces including but not limited to: ensuring that all technology works as designed and testing/repairing various hardware components
Perform support tasks in a timely and quality conscious manner including but not limited to: meeting support, installing non-complex AV components, and video/audio recording support where applicable
Provide consultation and guidance to customers regarding the technological needs for their upcoming meetings
Responsible for job site documentation and providing client training on the AV Technology as needed
Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL
Understand and adhere to local safety standards for all site duties
Occasional afterhours overtime and Saturday overtime
Travel to various job sites as required
Items to Consider:

AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
This position will generally work on customer sites and may deal with a construction site type of work environment.
WHAT WE'RE LOOKING FOR

Must-Haves:

Ability to provide a white glove customer experience.
Ability to effectively communicate with employees, customers and colleagues
Ability to use hand and power tools in a safe and efficient manner including soldering & crimping connectors
Ability to work and think independently and ensuring to meet deadlines
Intermediate computer knowledge
Knowledge of basic signal flow for audio, video and control
Valid Driver's License and a Motor Vehicle Record that meets AVI-SPL driving standards
Minimum of a High School Diploma or equivalent
Minimum of 1 - 3 years of audiovisual integration or support experience preferred
Nice-To-Haves:

Formal education in Electronics, Technology, or related field preferred
Experience with video editing using an NLE program (Adobe Premiere, Final Cut, Davinci Resolve, etc.)
Preferred external training:
o Microsoft Teams and/or Zoom

o Lenovo Tap

o Q-SYS

o AMX Intro to Networking for AV Professionals

o Crestron Professional Installation

o Exton AV Associate Certification

o AVIXA Quick Start to the Audio-Visual Industry

o AVIXA CTS General Certification

WHY YOU'LL LIKE WORKING HERE

Medical benefits, including vision and dental
Paid holidays, sick days, and personal days
Enjoyable and dynamic company culture
Training and professional development opportunities

MORE ABOUT US

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

Pay Type

Min Base

Max Base

Hourly

$33.65/hr

$36.06/hr