Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors.
The Director of Sales will develop and manage the execution of the sales strategy at the Coast Seattle Downtown Hotel by APA, ensuring alignment with Coast Hotels' Sales & Marketing strategy. This position provides superior customer service, acts as an advisor, and sells products and/or services in adherence with business development targets while maximizing operational efficiencies, customer service, and profitability.
Responsibilities
- Creates and implements a sales and marketing plan and measurable objectives that support the company’s overall strategy, preparing and submitting project plans, business cases, and proposed budgets, directing and overseeing the organization and execution of sales campaigns and participating in tradeshows or other promotions.
- Communicates goals to team members, other Leaders, etc.
- Reviews departmental plan and performance to identify areas for improvement contributing to enhanced business performance and opportunities that support business growth.
- Maintains the product/service relative to the Coast brand and image, including maintaining accurate and organized files and records and completing documentation related to the sales function.
- Attends industry and professional events or conferences to maintain industry/professional knowledge and network with industry peers.
- Understands operational forecasting and proactively addresses needs and situations, implementing sales processes, policies, systems and practices that contribute to effective procedures.
- Focuses on short- and long-term priorities, maintaining a big picture perspective.
- Adheres to departmental budgets and prioritizes resource allocations appropriately.
- Communicates and monitors company policies and practices, establishing and communicating clear objectives, targets, and operational standards.
- Provides guidance to Ambassadors on sales issues as they relate to the operation, corporately or within a specific property.
- Provides formal and informal recognition to acknowledge excellent performance and/or adherence to the Coast Values.
- Creates an environment that is motivating and engaging.
- Handles internal/external complaints and concerns related to the sales function within the functional area.
- Demonstrates a superior customer service attitude with internal/external contacts.
- Lives the Coast Values and reflects the brand in the community; fosters a positive image of Coast in the community.
- Other duties as required.
Skills / Knowledge / Experience
- Diploma or degree in a related area preferred.
- 6 years of experience in a sales role, with a minimum of 4 years of sales experience in the hotel industry.
- Ability to travel.
- Advanced level in the use of MS Office Suite.
- Professional appearance and attitude.
- Proven ability to sell and meet set sales/performance targets in a senior sales role.
- Excellent communication and customer service skills.
- Excellent interpersonal skills to support the building of strong relationships with diverse groups of people.
- Demonstrates the Coast Core Values at all times.
- Complete knowledge of Coast’s policies, practices, and procedures within own area.
- Knowledge of Coast products/services and competitive environment.
- Aware of and understands how own area of the business performs (makes money, conserves costs, etc.).
- Advanced problem solving and conflict resolution skills.
- Advanced analytical and critical thinking ability.
- Experience in discussing performance issues with team members and providing direct and honest feedback for career advancement and leading performance expectations.
Benefits
Coast Hotels offers competitive wages & benefits, employee discounts, training & development, and career advancement opportunities.
Equal Opportunity Employer
Coast Hotels is an Equal Opportunity Employer.
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