Account Manager, Personal Risk (Wilmington, NC or EST remote)

Who We Are
NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance and has earned the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers who help companies and individuals worldwide address risk, workforce, wealth management, and retirement challenges through custom solutions and a people‑first approach.

Summary Of Role
We seek an experienced account manager with a P&C license. Salary and title will be commensurate with experience and credentials. The Personal Lines/Personal Risk Account Manager will work with Advisors/Client Executives and Account Executives to service client accounts. The role involves day‑to‑day account management, renewal and marketing process from start to finish, preparation of materials for presentations and communications, and active participation in client meetings. The role is full‑time, based in Wilmington, NC, with standard hours Monday–Friday, 8:30 a.m.–5:00 p.m. EST. An in‑office presence is required; remote work may be considered only for highly experienced, P&C‑licensed professionals who live outside a normal commuting distance but remain within the EST/Mid‑Atlantic region and can report to the office when necessary.

Essential Duties And Responsibilities

Proactively maintain relationships with carrier and client contacts and lead client meetings for assigned accounts.

Manage the renewal and marketing process from start to finish in collaboration with Account Executives and Advisors.

Communicate directly with clients and carriers.

Create and maintain client files and keep client policy records in the agency management system.

Manage an assigned book of business.

Knowledge, Skills, And/or Abilities

Highly organized with excellent verbal and written communication skills.

Self‑confident independent decision maker.

Ability to work overtime as necessary.

Ability to interact successfully with a variety of people and function well both in a team and autonomously.

Handles situations calmly, courteously, and professionally.

Customer‑focused to establish and maintain effective relationships.

Intermediate experience in Microsoft Office products (Word, Excel, Outlook).

Intermediate experience with agency management system(s).

Ability to prioritize multiple tasks and meet deadlines.

Strong analytical and problem‑solving skills.

Attention to detail and decision‑making skills.

Flexibility and adaptability to changing priorities, deadlines, and technology.

When working from home, must maintain a confidential workspace and high‑speed internet.

Education And/or Experience

More than two years of Personal Lines experience, including recent retail brokerage or agency experience.

Experience with East Coast markets preferred.

EPIC agency management system or similar experience required.

High School Diploma or equivalent required; additional education and/or related training preferred.

Certificates, Licenses, and Registration

P&C insurance license required upon hire.

What We Offer
Competitive salary ranging from $35,000 – $60,000, with base salary determined by experience and credentials. Eligible for performance‑based incentives. Benefits include paid time off, paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. The base salary range for this position is $35,000 – $60,000. The base salary offered will be determined on a case‑by‑case basis. This position may also be eligible for performance‑based incentives.

Equal Employment Opportunity
We are an inclusive Equal Employment Opportunity employer.

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