Video Visitation Specialist

Job Title

Position within the Broward County Sheriff's Office Video Visitation work unit.
Minimum Requirements

Must be a current BSO employee who has successfully completed their probationary period by the listed closing date. If no applications from BSO employees are received, the following candidates will also be considered for the vacancy.
High school diploma or equivalent. An evaluation of foreign high school diploma may be required.
A minimum of six (6) months of previous experience and/or training in administrative support functions to include high volume telephone reception, record keeping, filing, data entry and typing, photocopying, scanning, facsimile machines and providing customer service to clients via in person and/or over the phone.
Possess experience in the use of computer word processing, spreadsheet, and database software for the maintenance of files and documents, and generating of reports, memos, and documents of general or confidential nature.
Possess and maintain a valid Florida driver's license throughout employment without any restrictions which affect job performance.
An equivalent combination of education, training, and experience may be considered. Such experience must be clearly documented for consideration.
Nature of Work

Under direct supervision, the purpose of the position is to provide support in the Video Visitation work unit within the Department of Detention and Community Programs of the Broward County Sheriff's Office. Employees in this classification perform specialized duties monitoring inmate video visitation for security and policy infractions. Position performs security screenings of potential video visitation accounts, verifies visitor identities prior to visits to the center, and updates and manages current visitation accounts. Position functions under direct supervision with regular review for accuracy and adherence to prescribed standards.
Essential Functions/Physical Requirements

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
Monitors inmate video visitation for security and policy infractions.
Acts as liaison between BSO and Community Service providers to assist in scheduling and with general assistance.
Verifies visitor identities prior to visits in center.
Performs security screenings of potential video visitation accounts.
Updates and manages current video visitation accounts.
Maintains direct communication with all BSO jail facilities on current and upcoming video visitation appointments.
Meets and greets the public, providing response to questions for standard information and providing explanation of well-defined rules.
Takes telephone inquiries and complaints, ascertaining the nature of the call, and directing it to the appropriate entity; takes telephone messages.
Performs basic record keeping duties, and maintains accurate filing of unit records, reports, and documentation.
Performs light keyboard work in data entry and/or the processing of routine unit data.
Makes copies of various records, reports and documentation, and distributes to appropriate entities.
Receives, sorts, screens and distributes incoming mail; prepares out-going mail.
Operates various office equipment, i.e., computers, printers, scanners, copy machines, telephone systems, facsimile machines.
Acts as liaison between supervisors, other departments, and outside agencies, gathering and relaying information as needed.
Assists other unit personnel in supporting efficient functioning of the work unit.
Performs high volume telephone reception in responding to multiple inquiries; provides information and explanation of well-defined rules applicable to area of assignment.
Performs related duties as directed.
Tasks involve the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). May require physical agility and balance for tasks, such as climbing, kneeling, bending, stooping and/or reaching for objects at or above floor level. Tasks involve extended periods of time at a keyboard or workstation. Tasks are performed in a corrections environment where proper provisions are in place in terms of employee security and protection. Due to the nature and location of the work environment, tasks include potential for intermittent exposure to disagreeable elements consistent with routine conditions in a corrections detainment environment.
Recruitment Information

Applicants who qualify will be subject to an extensive selection process and screening program, which may include, but not be limited to evaluation of training and experience; written test; computer based test; interview; polygraph examination; psychological evaluation; employment record, fingerprint and background check; medical examination; and drug screen. The expected duration of the selection process varies by position and could last 10 to 12 weeks. Reapplication will be determined on a case-by-case basis. BSO is an equal opportunity employer and does not discriminate on the basis of age, citizenship status, color, disability, marital status, national origin, race, religion, sex, or sexual orientation. Veterans' preference per Florida law. If you encounter issues with your application and need technical assistance, please contact Applicant Support (GovernmentJobs.com) from 9 am to 9 pm EST, Monday - Friday. You can reach them by phone at 855-524-5627 or email support@governmentjobs.com. Once you successfully submit your application, you will receive a confirmation e-mail. If you do not receive this e-mail, please contact Applicant Support for any inquiries.