Relationship Advisor Full-Time (Bainbridge)

Relationship Advisor Full-Time (Bainbridge)

Job Category: Retail Operations
Requisition Number: RELAT001319
Posted: May 7, 2026
Employment Type: Full-Time, On-site, Minimum 40 Hours Per Week, Availability Monday – Saturday based on need.
Location

Bainbridge Branch
1400 Shotwell Street
Bainbridge, GA 39819, USA
SUMMARY

Our Relationship Advisor (RA) demonstrates an understanding of, and belief in, Addition Financial’s mission and Core Values. RAs create unparalleled experiences for our members by cultivating, maintaining, and enhancing relationships in person, over the phone, or through electronic communication channels. They promote financial education and success by identifying members’ needs, teaching them, and introducing digital and financial solutions offered by the credit union. They continually work to improve the lives of our members through exceptional service delivery while upholding absolute integrity.
ESSENTIAL DUTIES AND RESPONSIBILITIES

Member Engagement:

Cultivate strong relationships with members to understand their financial needs; promote credit union products and services professionally, empowering members to make informed decisions.
Member Experience:

Ensure an exceptional member experience by delivering personalized and attentive service; address member inquiries and concerns promptly.
Membership Growth:

Proactively identify and pursue opportunities to expand our membership base; develop and implement strategies to attract new members.
Deposit Growth:

Drive deposit growth through effective relationship building; provide personalized financial guidance to encourage members to maximize their deposits.
Operational Expense Reduction:

Exercise due diligence to prevent fraud and minimize losses; implement proactive measures to identify and address potential risks, ensuring operational efficiency and financial stability.
Cross-Functional:

Demonstrate flexibility by balancing responsibilities between teller line and platform services based on member demand.
Member Outreach:

Proactively reach out to members to enhance relationships and address their financial needs.
Branch Support:

Collaborate with branch operations to assist with daily tasks, including opening and closing procedures and resolving teller outages.
Transaction Processing:

Handle personal and business account transactions such as deposits, transfers, withdrawals, credit card cash advances, loan payments, and more.
Teamwork:

Collaborate effectively with team members to achieve shared goals and enhance overall member experience.
Self-Development:

Build and maintain knowledge of Addition Financial products and services; remain actively engaged to stay informed about industry trends and evolving financial products.
Additional Duties:

Perform other duties as assigned and other department-wide projects and tasks as assigned.
REQUIREMENTS

Education:

High School diploma or equivalent
Experience:

Minimum 1+ years of experience in a sales or member service role with cash handling experience
A service-oriented, people-first mindset and commitment to exceeding expectations
Genuine willingness and eagerness to learn, improve, and teach others
Excellent listening, verbal, and written communication skills
Outgoing personality with a strong desire to assist members
Proficiency in accurately processing transactions and requests
Strong oral and written communication skills; ability to speak and write clearly, courteously, and diplomatically, especially with diverse perspectives
Enjoy working and building relationships with people across a wide variety of dispositions and personalities; engage positively throughout the entire transaction process
Applicable System or Program Knowledge:

Proficiency in credit union systems including core banking applications such as Symitar/Epysis, Synapsys, Meridian Link, OpenClose, etc. Desired experience with Windows and Microsoft Office Software.
OTHER CHARACTERISTICS

Physical Demands:

Sitting for long periods
Regularly talk or listen
Occasional lifting of office supplies up to 20 lbs
Vision abilities including close vision and ability to adjust focus
Mental Demands:

Follow clear procedures without deviation
Perform repetitive routine tasks
Withstand moderate stress
Adhere to a provided work schedule to meet qualitative production standards
Perform tasks with little variation from day to day
Implement others’ decisions/procedures with little judgment required
Relay information orally
BENEFITS

401k with profit sharing contribution
Comprehensive medical, dental, and vision coverage from leading insurance providers
Continuing education and up to $5,000 in tuition assistance annually
Generous vacation and sick pay
Paid parental leave and volunteer time off
Major holidays off, including Federal holidays that many other industries don’t observe
Credit union benefits such as reduced consumer/mortgage loan rates, free checks, and other financial services discounts
At Addition Financial, we accept you for who you are. We are an equal opportunity employer and do not discriminate based on race, color, creed, religion, national origin, sex, marital status, age, protected veteran status, or disability/handicap with regards to recruitment, selection, placement, promotion, wages, benefits, and any other areas of employment. Personal perspectives and beliefs help our team members and our company grow. We welcome diverse viewpoints and work together so that everyone’s voices are heard. So, if you’re ready to take your career to the next level, Count Us In®.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, review the Know Your Rights notice from the Department of Labor.

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