Senior Account Manager, Channel

Senior Account Manager
We are seeking a high-impact Senior Account Manager to drive expansion within an existing customer portfolio, with a strong emphasis on channel partnerships and SLED accounts. The role focuses on unlocking growth opportunities, strengthening relationships with resellers and partners, deepening client engagement, and delivering measurable revenue outcomes through strategic account management.

Key Responsibilities

Account Expansion & Growth Strategy

Own and execute expansion strategies across your portfolio by identifying upsell and cross‑sell opportunities. Leverage Kaseya’s full suite of solutions to maximize customer value and drive incremental revenue growth.

Executive Relationship Management

Develop and strengthen relationships with key stakeholders and decision‑makers. Act as a trusted advisor by aligning solutions to customer business objectives and ensuring long‑term partnership success.

Strategic Account Planning

Build and execute tailored account plans, including regular business reviews and proactive engagement strategies. Anticipate customer needs, mitigate risks, and uncover new opportunities to expand footprint.

Adoption & Value Realization

Monitor product adoption and usage metrics to ensure customers are realizing value. Proactively address gaps, remove blockers, and drive initiatives that increase engagement and retention.

Revenue Ownership

Take full ownership of revenue targets, consistently delivering against and exceeding quota. Contribute to both immediate pipeline generation and long‑term account growth strategies.

Cross‑Functional Collaboration

Partner closely with Customer Success, Sales, and Product teams to deliver a seamless customer experience and ensure successful onboarding, expansion, and retention.

Pipeline & CRM Discipline

Maintain rigorous pipeline management through Salesforce. Ensure accurate forecasting, clear visibility into account activity, and disciplined execution of sales processes.

Required Qualifications

3–4+ years of B2B sales or account management experience.

Preferred Qualifications

1+ year(s) experience in SLED environment, channel, reseller, vendor, technology, or a related domain.

Strong commercial acumen with the ability to identify and close growth opportunities within existing accounts.

Highly coachable with a growth mindset and openness to feedback.

Excellent communication, negotiation, and stakeholder management skills.

Experience using Salesforce (or similar CRM) for pipeline and account management.

Strong analytical skills with the ability to forecast and manage performance metrics.

Why Kaseya?
Join a high‑growth organization transforming the IT landscape. At Kaseya, you’ll work with innovative technology, collaborate with ambitious teams and accelerate your career in a role that combines ownership, impact and continuous development.

Additional Information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

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