Customer Experience Specialist

Job Title: Customer Experience Specialist

Company: American Commercial Barge Line

Location: Jeffersonville, IN (Onsite)

Job Type: Full Time; Salary

American Commercial Barge Line is seeking a Customer Experience Specialist to serve as the primary point of contact for executing daily sales contracts. This role involves negotiating ancillary services and resolving invoice disputes directly with customers. The specialist will assist in barge capacity planning processes and provide support for internal stakeholder presentations and reports. Strong communication and problem‑solving skills are essential for maintaining positive customer relationships and ensuring smooth operations.

What you will be doing

Develop and maintain long‑term relationships with customers through meaningful and consistent content.

Manage the demand book for ACBL portfolio of customers.

Mentor other customer experience team members.

Provide market intelligence, leads, and opportunities gained through daily interactions.

Act as customer's advocate inside of ACBL with all stakeholders.

Lead and advocate for the use of the customer portal internally and externally.

Settle invoice discrepancies quickly and accurately.

Lead customer meetings throughout the year with ACBL portfolio of customers to improve overall relationship and develop/excute strategic plans to achieve client goals.

Assist with creation and delivery of reports and presentations for senior management.

Represent ACBL at functions and outings with the goal of strengthening brand and developing new customer partnerships.

Perform all other duties as assigned.

Qualifications

Ability to develop long‑term plans and tactics that align with company goals.

Well‑rounded understanding of business operations.

Strong ability to analyze issues, identify potential solutions, and resolve customer concerns in a timely manner.

Collaborative and cooperative approach to working with others.

Excellent verbal and written communication abilities.

Even better if you have

Bachelor’s degree in Business Administration, Economics, Marketing, Sales or related fields (preferred).

5–8 years of industry related experience.

FLSA Status:

Exempt

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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