Head of Customer Experience Governance & Standards

JPMorganChase is seeking a Customer Experience Governance Executive Director in New York to set the strategic direction for customer experience governance. This role involves developing cross-channel standards and ensuring high-quality customer interactions. The ideal candidate will have over 10 years of experience in customer experience and demonstrate success in governance frameworks. This position offers a chance to lead transformative initiatives and foster a culture of continuous improvement in the organization.
#J-18808-Ljbffr