Director, Client Experience (Paid Media)

Director, Client Experience (Paid Media)

Real Chemistry is seeking a Director, Client Experience (Paid Media) to join our growing team! This role is ideal for a strategic media leader who can oversee the day-to-day management of a portfolio of mid-size healthcare clients while guiding integrated, audience-first paid media programs that drive measurable business outcomes for the brands we serve.
The Director will serve as a senior client-facing lead, partnering across Activation, Analytics, Creative, and Account teams to develop and optimize cross-channel media strategies aligned to each client's goals. This individual will bring strong digital media expertise, a sharp analytical mindset, and the ability to turn insights into clear, actionable recommendations for clients and internal stakeholders alike.
The ideal candidate is an experienced people manager and trusted client partner who can balance strategic leadership with operational excellence. They should be comfortable navigating a matrixed organization, mentoring junior team members, and leading integrated media planning efforts in a fast-paced environment.
This is a hybrid role based in any of our U.S. offices—including New York, Boston, Chicago, Carmel, or Lambertville.
What You'll Do

Lead day-to-day media strategy and client management across a portfolio of mid-size healthcare accounts
Oversee the development of audience-first, cross-channel paid media plans aligned to brand and business objectives
Translate research, audience insights, and performance data into actionable planning recommendations
Partner with Activation, Analytics, Creative, and Advertising Account teams to ensure integrated execution across workstreams with our full-service clients
Guide budget allocation, deliverable development, and campaign planning with a focus on quality, efficiency, and business impact
Work with Analytics teams to measure campaign performance and marketing ROI, identifying optimization opportunities and communicating clear implications and next steps to clients and activation teams
Build strong client relationships through proactive communication, thoughtful consultation, and consistent delivery excellence
Manage and mentor junior team members, providing oversight, feedback, and workload direction
Navigate complex stakeholder environments with professionalism, sound judgment, and strong collaboration skills
Contribute innovative thinking, test-and-learn strategies, and forward-looking recommendations that improve client outcomes
What You'll Bring

8+ years of experience in digital media planning and activation; healthcare, pharma and/or B2B experience strongly preferred
2+ years of progressive leadership experience, including direct or indirect team management
Deep experience with cross-channel and HCP/DTC media planning
Experience across omni-digital channels; experience with traditional media channels (print, OOH, linear TV, radio) is a plus
Strong understanding of audience segmentation, targeting, media research, and planning tools as well as the willingness and ability to learn internal proprietary tools
Fluency in media measurement, campaign reporting, and ROI-focused decision-making as a strategic partner to Analytics teams
Ability to synthesize data into strategic recommendations
Experience partnering with Activation and Analytics teams to produce meaningful performance reporting
Ability to communicate effectively with senior-level clients and cross-functional stakeholders
Excellent organizational, prioritization, and project management skills
Familiarity with ad servers, attribution models, and advanced performance media tactics
Familiarity with channel and partner inventory to guide junior and Activation teams
This Role May Be a Good Fit If You Are

A strategic thinker with a strong data-driven mindset
A proactive and solutions-oriented client leader
Comfortable managing multiple priorities in a fast-paced environment
A collaborative team player who leads with accountability and clarity
Adaptable and energized by change
Motivated by Real Chemistry's values: Best Together, Impact-Obsessed, Excellence Expected, Evolve Always, and Accountability with an "I"
Pay Range: $95,000 - $140,000
This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographic location. The Company reserves the right to modify this pay range at any time.