Customer Solutions Specialist

Pay:

$22.00 per hour
Job Type:

Temp-to-Hire
Schedule:

Monday–Friday, 8:00 AM – 4:30 PM
Location:

Onsite (not remote)

This role requires

prior technical support experience in a manufacturing environment supporting physical products .
Applications that do not meet these requirements will not be considered.

Job Summary
We are seeking a

Customer Solutions Specialist

with hands‑on experience supporting manufactured products. This role focuses on troubleshooting product issues, assisting customers, and working with internal teams to resolve technical concerns.

This is not an entry‑level role.

Required Experience (Must Have)

2 years ofcustomer support experience in a manufacturing environment

Experience troubleshooting physical products (not software‑only support)

Experience handling customer support via phone and email

Experience using a CRM system (Salesforce or similar)

Ability to work onsite Monday–Friday (not remote)

What You’ll Do

Troubleshoot product issues with customers over the phone and email

Walk customers through step‑by‑step solutions

Process warranty claims, RMAs, and replacements

Document all cases clearly in CRM

Escalate complex issues to Engineering or Product teams

Follow up to ensure full resolution

Preferred Experience

Electrical systems, batteries, or power equipment

Manufacturing or hardware‑based product support

High call volume support environments

What We’re Looking For

Strong troubleshooting skills

Clear and professional communication

Calm under pressure

Detail‑oriented and organized

Reliable and accountable

Why Apply?

Competitive pay

Opportunity for full‑time hire

Hands‑on technical work

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