Customer Experience Specialist

Power/mation has an immediate opening for a full‑time Customer Experience Specialist to join our team in either Saint Paul, Minnesota or Pewaukee, Wisconsin.

This is a mid‑level position designed for professionals who are ready to take greater ownership of customer accounts, resolve moderately complex issues, and serve as a trusted partner to both customers and our Outside Sales team. You'll use your judgment, technical knowledge, and follow‑through to ensure customers receive consistent, high‑quality support while helping drive long‑term business value.

About the Role
As a Customer Experience Specialist, you'll go beyond transactional service. You'll build relationships, anticipate customer needs, and confidently manage issues that don't always have a predefined answer. You'll collaborate across departments, support sales efforts, and contribute to a positive, solutions‑focused customer experience. We're seeking a customer‑focused professional who is confident, adaptable, and comfortable working in a fast‑paced environment.

What You'll Experience

Meaningful Ownership: You'll manage customer accounts with autonomy, owning issues from start to resolution.

Problem Solving with Impact: Apply product, pricing, and order knowledge to resolve real‑world customer challenges.

Customer Partnership: Build trusted relationships with customers by providing proactive communication and dependable follow‑through.

Sales Collaboration: Partner closely with Outside Sales partners to support quoting, pricing, and account activity.

What You'll Do

Ensure customers receive accurate, timely, and reliable service

Build standard quotes with guidance from with Sales Representatives

Provide proactive communication and relationship management for assigned accounts

Take ownership of difficult situations and ensure concerns are fully resolved

Apply technical experience to solve standard customer and business challenges

Maintain familiarity with key suppliers and common substitute products

Independently resolve most order, pricing, and delivery issues; escrow exceptions when needed

Collaborate across departments to resolve pricing, fulfillment, and application‑related issues

Identify upsell or margin‑maximization opportunities to create customer and business value

Communicate professionally and confidently with customers by phone and email

Provide informal mentorship to other Customer Experience team members

You’ll be Successful if you Bring

Working knowledge of core product lines and common applications

The ability to independently resolve most customer, pricing, and delivery issues

Experience using ERP systems for quoting, pricing, order management, and account data maintenance

The ability to build trusted relationships with customers and Outside Sales partners

Comfort handling ambiguity, competing priorities, and high‑pressure situations

Strong problem‑solving and decision‑making skills with appropriate use of escalation

A desire to positively impact team effectiveness through mentorship and collaboration

The ability to independently adapt to new products and technologies

A collaborative mindset and desire to positively influence team effectiveness

Qualifications

2–5+ years of B2B customer service or inside sales experience

High school diploma or equivalent

Proficiency with Microsoft Word, Excel, and Outlook

Experience with CRM or ERP systems

Experience with Epicor Prophet 21 (preferred)

Experience using AI‑enabled tools such as Copilot (preferred)

Technical knowledge related to core product lines and applications (preferred)

Why Join Us?
You’ll be part of a collaborative, customer‑first team where your expertise and initiative matter. We offer an environment that values ownership, continuous improvement, and strong relationships - with opportunities to grow both professionally and personally.

About Power/mation
With a rich history dating back to 1961, Power/mation is at the forefront of the automation industry. We partner with customers across Minnesota, Wisconsin, Illinois, Iowa, Nebraska, and the Dakotas with innovative solutions in motion control, logic control, robotics, pneumatics, software, sensors, vision, machine safety, power transmission, control panel components, and services. Visit our website at www.powermation.com to learn more about our history and future.

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