Window Sales Coordinator

Window Sales Coordinator

PARR is the total source for homebuilding supplies, solutions, and services. We focus on supplying building materials and solutions to professional home builders of all sizes including custom builders, large production builders, and multifamily builders. Our customers and community members know that they can rely on us for Legendary Service and quality products.
Job Title

Window Sales Coordinator
Pay

Starting at $23.27 to $27.74 an hour, depending on experience
Schedule

Monday - Friday 8am to 5pm
Location

Hillsboro, OR
Duties and Responsibilities

Establish and maintain professional relationships with customers
Communicates with wide number of customers in Residential Construction industry, and helps to sell and manages the timely flow of building materials to their jobsite
Expertly uses, promotes & facilitates PARR Bridge Strategy
Proactively set, reach for, and meet (or exceed) personal sales and profit goals
Primary player in deepening customer relationship and scheduling timely material shipments – ensuring account profitability as well as customer satisfaction & loyalty
Ability to sell on overall quality, value, and service, rather than price
Precisely and efficiently manage one's time and prioritize workflow in face paced environment
Communicates with dispatch to ensure that they are not overpromising deliveries to customers
Sends photos of returns to dispatch with request for pickup
Maintains customer profiles in Outlook or CRM to include full name, company name, title, office number, cell number, email, and matrix
Follows best practices in order entry, setting up deliveries and all aspects of job
Manages their open orders to ensure orders are being invoiced in a timely manner or deleted
Takes action to achieve objectives; does not wait for management directive
Uses DDMS to ensure customer satisfaction
Follows SPC guidelines and proper GP%
Completes PO's on time, confirms confirmation and ties PO to order
Greets walk-in customers professionally and walks customer to product in store
Answers phone promptly with professional greeting
Identifies customer's urgency and completes orders quickly
Seeks to learn products and their application for the end user
Confirms customer's material needs prior to ordering product
Exceeds profitable SPC pricing guidelines
Completes quotes and follows up in a timely manner
Proactive with customer's needs
Maintains a PARR share file for customer plans and take-offs
Has a high level of follow-through with orders – ensures inventory arrives, communicates with customers, etc.
Perform other related duties as assigned
Job Knowledge

Writes quotes and orders with a high degree of accuracy and speed
Writes transfers and purchase orders with correct pricing
Can perform simple takeoffs for windows, doors, siding, and other materials
Regularly attends PK's and PARR offered classes
Completes AMT training
Accurately writes orders in POS
Accurate and correct use of WOQS
Follows proper material return procedures
Manages outlook and personal notebook
Utilizes all resources to find solutions
Follows all AR account and cash handling procedures
Effectively uses all preferred vendor quoting programs
Seeks to learn products and their application for end user
Completes online training as needed
Understands pricing levels and avoids un-necessary discounting
Able to seek out product transactions and order history
Understands building codes applicable to windows, doors, and hardware
Performs takeoffs for vinyl windows & exterior doors
Helps customers with warranty issues and claims
Uses MARKETPLACE door program
Sets up new job addresses in system as needed
Makes outgoing phone calls to prospects regarding business opportunity
Teamwork

Attends and helps perform inventory
Arrives on time and prepared to work
Adheres to company policies
Takes ownership of self, Parr lumber performance, customer challenges, and does not criticize or condemn
Accepts experienced team member's advice and feedback
Works to ensure that other divisions of PARR also get an opportunity to sell each customer materials
Regularly assists customers
Assists customers in store/yard/warehouse when needed
Assists other team members with work as appropriate
Contributes ideas to make things better
Organizes and presents PKs to entire team when needed
Safety

Wears high visibility when needed and proper uniform
Keeps workspace clutter free
Always operate equipment safely
Consistently follows company safety protocols
Participates on safety committee as needed
Encourages coworkers & customers to follow best practices with safety
Communication

Communicates in a professional style to entire yard and crew
Participates in team meetings and discussions
Communicates professionally and productively with AMT
Notifies customer when product arrives
Confirms delivery time with customer after scheduled in DDMS
Writes legibly on business logs and other handwritten material
Responds to voicemails in a timely manner
Responds to emails promptly and with correct grammar and spelling
Takes ownership and communicates with management when mistakes are made
Puts clear delivery and contact information on orders
Has relationship with all coworkers and uses those relationships to solve problems
Communicates with operations team about material returns, requirements for them, and photos as appropriate
Has relationship with vendors and communicates support needed
Communicates with customers about market changes/conditions
Professionally manages upset or disgruntled customers
Informs receiver on status of cancelled special orders or materials to be returned to suppliers
Brings areas of concern to management's attention
Qualifications

Knowledge of building materials and or experience in construction industry (a must)
Strong communication skills both through phone and email
Ability to speak, write, and read English required
Proven ability to develop relationships
Must be able to operate personal computer, smartphone, scanner, and any other equipment necessary for the job
Ten-key by touch required
Must be able to type 40+ WPM
Proficiency in Microsoft Word, Excel, and Outlook
Ability to execute PARR selling strategies and initiatives
Ability to achieve sales goals and objectives
Knowledge of PARR selling principles, practices, and protocols
Willingness to share department responsibilities in order to meet deadlines
High School Diploma or GED equivalent
Interpersonal Skills

Ability to work cordially, professionally, diplomatically and with a high level of customer service in a dynamic environment
Demonstrate sound judgment in dealing with sensitive business matters with internal and external customers of all types
Must maintain confidentiality and accuracy of all information related to company finances and records, particularly, cost of goods purchased and sold
Ability and willingness to identify processes, tools and/or procedures that may