The Division Operations Leader is responsible for overseeing all operational functions and teams that support revenue retention and growth within the Programs Division. This role ensures strategic alignment across departments and drives operational excellence to meet financial and performance goals.

What You'll Do

Manage and develop operations across underwriting, retention, account management, systems support, technical resources, training, and customer service teams.
Develop and execute comprehensive retention strategies to support the division’s financial growth objectives.
Partner with the Chief Underwriting Officer to ensure compliance with regulatory requirements, including licensing, E&S filings, and carrier contracts.
Collaborate with division leadership to develop and manage the annual department budget, aligning with new business, retention, and staffing goals.
Work closely with HR, finance, and other stakeholders to recommend staffing solutions that meet operational needs and staffing targets.
Identify and implement continuous operational improvements to enhance client, customer, and broker retention, as well as support new business growth.
Establish and enforce standard operating processes, practices, goals, and procedures across the Programs division.
Define and monitor operational goals, targets, and KPIs. Ensure accountability and alignment with strategic goals.
Manage and execute the renewal solicitation process across the Programs division. Improve retention through targeted strategies, expanded product offerings, and performance tracking.
Collaborate with leadership to improve submit/quote/bind metrics, staff productivity, and overall operational efficiency.
Partner with Internal Audit and the Chief Underwriting Officer to drive audit improvements, coordinating with internal and external audit teams as needed.
Stay current on industry trends, technologies, and best practices to inform strategic decisions.

What We’re Looking For

10+ years of experience in a commercial property & casualty insurance agency.
Prior managerial experience required with strong team leadership capabilities.
Expert understanding of Property & Casualty insurance.
Must hold a Property & Casualty insurance license.
Industry designation such as ARM, CIC, CPCU strongly preferred.
Comfortable with internet-based programs and Microsoft Office products.
Strong knowledge of agency management systems and Commercial Lines operations required. Experience with Sagitta/ImageRight preferred.
Excellent communication skills and a creative, solutions-oriented approach to problem-solving.

USI is committed to providing a full-suite of competitive benefits for our growing population and its diverse needs. We offer a wide range of health, welfare and financial benefits including medical, wellness, dental and vision, 401(k), flexible spending and health savings accounts, short and long-term disability, life insurance and other unique employer-sponsored and voluntary programs. USI also offers a generous paid time off policy, paid family leave benefit as well as paid holiday time.

Hybrid Position (2-3 Days In Office) Atlanta, GA

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Hartford
29 Mill St
Unionville, CT 06085, USA

TDC Specialty Underwriters, Inc. (TDCSU) serves as the Excess & Surplus lines specialist within TDC Group, focused on providing specialty insurance capabilities and related services to the rapidly evolving healthcare industry. We design liability solutions for a variety of healthcare organizations and professionals, including hospitals, physicians, physician groups, medical and long‑term care facilities, managed care organizations, and life sciences organizations. As part of TDC Group, our affiliated writing companies, TDC Specialty Insurance Company and TDC National Assurance Company, are rated A (Excellent) by AM Best Company.

The Vice President, Underwriting is responsible for executing underwriting, product, and distribution strategies within the Hospital/Complex Risk underwriting segment. This role brings advanced technical expertise, sound underwriting judgment, and strong market credibility to the organization. The VP Underwriter independently underwrites hospitals/health systems and other complex risks, manages key broker and customer relationships, and contributes expert insight to underwriting guidelines, coverage forms, pricing tools, and portfolio strategy.

Primary Responsibilities

Underwriting & Technical Expertise

Independently underwrites complex and high‑severity professional liability risks within granted authority and established guidelines.
Evaluates risk characteristics, coverage structures, pricing, and terms to support profitable and sustainable growth.
Provides technical input into underwriting guidelines, policy forms, endorsements, and rating tools.
Reviews non‑standard or escalated submissions and provides expert recommendations.
Participates in claim reviews and applies claim learnings to underwriting decision‑making.
Maintains accountability for the performance of the assigned book of business.
Reviews portfolio, rate, retention, and loss trends; identifies emerging risks or opportunities.
Recommends underwriting actions or adjustments to appetite, terms, or pricing based on market and portfolio insight.
Partners with underwriting leadership to support financial targets and portfolio objectives.
Develops and manages strong working relationships with key brokers, producers, and customers.
Serves as a senior technical and market‑facing representative of TDCSU.
Supports new business development efforts through technical credibility, responsiveness, and consultative engagement.
Participates in broker meetings, presentations, and market visits as needed.

Strategic & Organizational Contribution

Contributes underwriting expertise to product development, segment strategy, and planning efforts.
Provides informed insight to underwriting leadership regarding market conditions, competition, and emerging trends.
Collaborates cross‑functionally with claims, operations, actuarial, and distribution partners to support underwriting outcomes.
Promotes strong underwriting discipline and consistency across the organization.

Culture, Values & Knowledge Sharing

Demonstrates and promotes TDC values and professional standards.
Serves as an informal mentor and technical resource to peers and junior underwriters.
Shares best practices, underwriting judgment, and market insights to elevate overall underwriting capability.
Fosters a collaborative, high-performance underwriting culture.

Qualifications

Education

Bachelor’s degree (BA or BS) or equivalent experience

Licenses / Certifications

RPLU or CPCU preferred

Experience

Minimum of 10 years of underwriting experience in professional liability or related specialty lines
Demonstrated experience underwriting complex risks with significant authority

Knowledge & Skills

Deep knowledge of professional liability products, coverage structures, and industry dynamics
Strong underwriting judgment and analytical skills
Effective relationship management and communication skills
Ability to work independently and collaborate across functions
Willingness and ability to travel as needed

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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Responsible for the service, sales and retention of client accounts assigned to the Customer Care Center. Activities include, but not limited to new and renewal marketing, handling client questions and requests, policy checking and coverage review. Required to perform essential functions and meet service standards and Best Practices developed by USI.
Responsibilities

Service client accounts independently utilizing carrier websites and online rating systems.
Provide technical expertise in coordinating the service of new and existing clients through sales, account development, and problem solving in accordance with the objectives and procedures based on USI Core Values and Standards.
Submit to eligible and appropriate carriers and follow-up to ensure timely receipt of quotes and policies.
Respond to underwriters' questions in a timely and professional manner.
Maintain a high degree of accuracy in agency management and document management systems.
Refer clients to carriers for direct reporting of claims. Submit first reports of claims (when necessary) for specialty markets and facilitate prompt response from carrier.
Work within the USI Personal Risk initiatives included, but not limited to, placing business in and utilizing carrier service centers, direct bill and download where ever possible.
Knowledge, Skills and Abilities

2-5 years experience in Personal Lines Property & Casualty Insurance Agency along with a thorough understanding of all Property & Casualty insurance coverages, underwriting and rating concepts. High School Graduate. College degree preferred, but not required.
Must hold state Property & Casualty insurance license or willing to obtain one within an agreed upon timeframe.
Ideally (but not required) hold an industry designation such as ARM, CIC, CPCU or expected to further industry knowledge through courses.
Strong written, oral and interpersonal communication skills.
Knowledge of Sagitta/WorkSmart preferred, but not required.
Ability to work in a fast paced environment with minimal instruction and a high degree of accuracy.
Sets priorities and manages work flow to ensure efficient, timely and accurate processing of transactions and other responsibilities.
Ability to work in a team environment.
Keep informed regarding industry information, new product information, legislation, coverages and technology to continuously improve knowledge and performance.
Interact with others effectively by utilizing good communication skills, cooperating purposefully and providing information and guidance, as needed, to achieve the business goals of the company.
Why USI?

With approximately $3 billion in revenue and over 10,500 associates across approximately 200 offices nationwide, USI is one of the largest insurance brokerage and consulting firms in the world. At USI, we have created one of the most dynamic personal and professional development cultures in the industry. We invest heavily in our associates, and we take pride in celebrating their growth and success through our one-of-a-kind employee reward and recognition programs.
Unrivaled Resources and Support

What truly distinguishes USI as a premier insurance brokerage and consulting firm is the USI ONE Advantage®, a game-changing value proposition that delivers to clients a robust set of risk management and benefit solutions with bottom-line financial impact. USI ONE® represents Omni, Network, Enterprise—the three key elements that set USI apart from the competition. Through USI ONE, we develop strategic, timely, and effective risk management and benefit programs in terms that are easy to understand, and we demonstrate how the solutions can have a positive economic impact.
Industry-Leading Programs, Rewards, and Recognition

In addition to competitive pay, incentives, and benefits, USI recognizes associates through our Summit Awards program, rewarding excellence in those who build our brand each day. USI offers employee programs that recognize outstanding achievement and help our associates lead healthy, productive lives. We turn care into action with our award-winning wellness program, college scholarships for associates' children, and financial help in times of need.
Deep Community Engagement

We are committed to giving back to our local communities and supporting a culture of environmental sustainability. From sharing our time, talent, and resources to support local non-profit organizations, animal shelters, and environmental beautification and restoration projects – to partnering with eco-conscious vendors and taking steps to reduce our own environmental footprint – we're working together as ONE to build a better future.
Committed to a Diverse and Inclusive Workplace

Our award-winning I'm With U diversity and inclusion program educates our associates to help them better understand and serve our clients, prospects, fellow team members, and local communities through curated education and training resources, employee support programs, and community outreach initiatives to build a more diverse, equitable, and inclusive culture.
Nationally Recognized as a Top Insurance Employer

Recognized as one of Insurance Business America's Top Insurance Employers eight consecutive years (2018-2025).
Named to Business Insurance's annual list of the Best Places to Work in Insurance six years in a row (2020-2025).
Named to Fortune's Best Workplaces in Financial Services & Insurance list for the last two years (2024-2025).
Certified as a Great Place To Work two years in a row (2024-2025).
Visit our Awards and Accolades page for a complete list of our latest industry awards and recognitions!
$55-$65k & 5% Bonus
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Mansueto Ventures is home to two of the most iconic and vibrant brands in business publishing: Inc. and Fast Company. Every day, the content, awards, and events produced help entrepreneurs and innovators succeed by providing useful insights, sparking essential conversations, and offering much-needed inspiration.

Inc. is the voice of the American entrepreneur, inspiring and documenting the risk-takers and ultra-driven go-getters who represent the most dynamic force in the American economy.
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