Regional Manager - Sonoma/Marin County

Company Summary

The John Stewart Company is a full‑service housing management, development and consulting organization that began in 1978 with a commitment to providing high‑quality service in the affordable housing sector. We work to enrich the lives of our residents and employees, while delivering our services cost‑effectively, efficiently and with the highest levels of professionalism, compassion, integrity and respect.

Summary of the Position

Under the direction of the Regional Director or Vice President, the Regional Manager is responsible for supervising the daily operations of a portfolio of communities managed by JSCo. The Regional Manager interprets and implements management procedures based on the company policies and procedures, as well as all relevant governmental regulations.

Employee Management

• Hires, trains, supervises, develops, and terminates the employment of those supervised in accordance with company policies and directives.
• Performs timely performance evaluations on employees and assists Property Managers with site‑level employees.
• Approves all new hires, status changes, and terminations for on‑site personnel in coordination with Human Resources and the Regional Vice President.
• Compiles comprehensive reports regarding performance of employees.
• Responsible for implementation of all laws, regulations and policies regarding fair housing, employment practices, safety rules and all other company policies and procedures.

Property Oversight – Financial Accountability

• Prepares annual operating and capital budgets.
• Reviews financial statements and reports.
• Supervises the collection of delinquent resident accounts.
• Ensures accuracy of accounting/rent roll reporting.
• Prepares annual rent increase proposals and other financial worksheets as may be required by JSCo, owner or regulatory agency.
• Assists in the development, implementation and maintenance of internal controls and procedures that provide operation and fiscal control, cost savings, projections, planning, forecasting and effective utilization of assets and properties.

Regulatory / Compliance

• Ensures compliance with requirements outlined in regulatory agreements, contracts, company policies and procedures and that federal, state and local laws are adhered to at all times.
• Reviews new move‑in files, recertification files and periodically reviews the Waiting List(s). Verifies rent calculation and the documents used.
• Responsible for interacting directly with the sponsor and regulatory agencies such as HUD, CHFA, HCD, and TCAC.
• Attends meetings requested by regulatory agencies.
• Responsible for placing appropriate property insurance, as approved by the owner.
• Develops and implements a marketing plan in accordance with existing affirmative fair marketing plan, as approved by JSCo.

Marketing / Vacancy

• Conducts regular inspections of property and vacant apartments.
• Makes recommendations to improve marketing and leasing effectiveness.
• Reviews traffic reports and keeps accurate records to be used as a tool for advertising.
• Reviews Marketing / Concession Log to ensure all changes are documented in reference to concessions and resident selection criteria.

New Developments

• Compiles and prepares marketing and lease‑up, fit‑up, supply budgets.
• Coordinates start‑up of operations including application process, contract and service procurement, staff hiring and training.
• Maintains and reviews weekly reports to owner.
• Develops marketing materials and advertising.
• Reviews physical condition of the property.
• Reviews wait list to ensure that it is being maintained properly on Boston Post.
• Walks vacant units to survey rent readiness.
• Walks grounds to ensure that the highest standards are maintained.
• Discusses current resident issues or maintenance issues with the site manager.
• Reviews recent tenant income certifications for accuracy and timeliness.
• Reviews delinquency report and takes applicable action.
• Manages on‑site staff through periodic site visits, scheduled and unscheduled, utilizing consistent verbal and written communications to provide instructions and feedback and encouraging a team environment at all levels.
• Coordinates capital improvements.
• Reviews maintenance requests to ensure repairs are completed in a timely manner and filed in the maintenance file.

Resident Relations

• Supervises resident evictions and assists with investigating complaints. Works closely with legal counsel for the property on all matters pertaining to the property.
• Promotes harmonious relations among residents, staff vendors, and the community at large and the on‑site social services coordinator.
• Assists in the development and implementation of resident activities and property management programs.
• Develops and maintains relations with community services agencies and other affordable housing groups to supplement property management service and future resident base.

Communication and Relationships

• Effectively and professionally interacts and communicates with senior management, property managers, other employees, vendors, residents, senior staff, owners, sponsors and clients, public agencies.
• Prepares comprehensive and detailed reports for senior management, clients and agencies. Meets with clients on a regular basis and provides written and verbal reports as needed.
• Promotes harmonious relations among residents, staff, vendors, and the community at large.
• Demonstrates knowledge in the implementation and maintenance of compliance programs, including but not limited to HUD, LIHTC, tax‑exempt bonds, CHRP, CHFA, AHP properties and PBV programs through the Housing Authority.
• Demonstrates knowledge of applicable local and federal housing laws including fair housing and landlord‑tenant laws required.
• Demonstrates ability to support and develop a diverse environment.
• Is able to work in a fast‑paced environment with ability to prioritize assignments to meet deadlines.
• Demonstrates knowledge of Microsoft Word, Excel, and Outlook; Boston Post software knowledge is a plus.

Working Conditions & Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Environment / Requirements

• This position interacts with internal and external individuals (employees, managers and government agencies) on a regular basis in person, by phone and email.
• It is sometimes necessary to deal with unpleasant or angry people with the need to problem‑solve difficult situations.
• Sitting and standing for extended periods of time is necessary.
• It is necessary for the position to lift heavy boxes of documents and move them to a storage room that may be dusty.
• It is necessary for the position to drive extensively to various property locations.

Salary

Salary Range $95,000/yr – $115,000/yr.

Benefits for Employees who work 30+ hours/week

• Medical, dental and vision care; preventative medical care paid at 100%.
• Vacation leave of up to ten days per year in the first year.
• Up to 72 hours of sick time per year.
• Flexible Spending Accounts for Health Care and Dependent Care.
• Company‑paid Life AD&D Long Term Disability.
• Free, confidential counseling through our Employee Assistance Program.
• Commuter benefit program.
• Discounts for AT&T and ClassPass.
• $50 annual Wellness Reimbursement.
• Matching 401(k) retirement savings plan of up to 2% of your compensation (for any employee who works 20 hours or more per week).

Benefits for Employees who work less than 30 hours/week

• Free, confidential counseling through our Employee Assistance Program.
• Commuter benefit program.
• Discounts for AT&T and ClassPass.
• $50 annual Wellness Reimbursement.
• Matching 401(k) retirement savings plan of up to 2% of your compensation (for any employee who works 20 hours or more per week).
• Up to 72 hours of sick time per year.

Equal Opportunity Statement

The John Stewart Company provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status or any other consideration made unlawful by federal, state, or local laws. The company will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative.

California Notice of Collection

Effective January 1, 2020, the California Consumer Privacy Act requires businesses that meet certain minimum threshold requirements to provide a “notice at collection” to applicants for employment who reside in California. The notice at collection describes the categories of personal information to be collected about these California applicants and the purposes for using that personal information. Please review this Notice at your convenience.

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