Small Business Development Officer

Location: Fort Wayne HQ, 855 Webster Street, Suite 200, Fort Wayne, IN 46802, USA

First Merchants Bank is seeking a Small Business Development Officer (SBDO). The SBDO is responsible for driving deposit growth and fostering strong relationships with small businesses generating $0–$3 million in annual revenue. This role focuses on acquiring, developing, and retaining small business clients by providing tailored banking solutions that meet their needs. The ideal candidate is results-driven, possesses a strong understanding of small business banking, and excels at relationship building and community engagement.

Essential Duties and Responsibilities

Business Acquisition and Growth

Identify, prospect, and onboard small business clients to achieve deposit and lending growth targets.

Develop and execute strategies to increase core deposits and other banking services tailored to small businesses.

Deepen share of wallet by retaining and expanding existing relationships.

Maintain a pipeline of prospects to ensure consistent business development efforts.

Relationship Management

Act as the primary point of contact for small business clients, delivering exceptional service and fostering long-term relationships.

Conduct regular client reviews to understand their evolving business needs and recommend appropriate deposit, cash management solutions and small business lending.

Serve as a trusted advisor, offering insights on liquidity management, treasury solutions, and other banking products.

Community Engagement and Networking

Actively participate in community and networking events to build a strong referral network.

Develop relationships with local business organizations, chambers of commerce, and industry groups to generate leads and enhance the bank’s visibility.

Represent the bank professionally in the community to promote its brand and services.

Develop centers of influence as a referral source.

Collaboration and Cross-Selling

Partner with internal teams such as commercial banking, treasury management, and private wealth to provide holistic solutions for clients.

Identify opportunities to cross-sell products such as business loans, merchant services, and personal banking for business owners and employees.

Compliance and Risk Management

Ensure all client onboarding and account management activities comply with regulatory requirements and internal policies.

Maintain accurate records and documentation for client interactions and business development activities.

Requirements

Bachelor’s degree in Business, Finance, or a related field OR an associate degree / two years of college + two (2) years of related work/military experience OR four (4) years of related work/military experience (plus any additional required experience).

A minimum of three (3) years of experience in business banking, sales, or financial services with a focus on small business clients.

Preferred Qualifications

Proven track record in business development, especially in deposit acquisition.

Strong understanding of small business banking products, including deposit accounts, cash management, and treasury solutions.

Excellent communication, negotiation, and relationship-building skills.

Ability to analyze financial statements and assess business needs effectively.

Proficiency in CRM systems and other business development tools.

Benefits

Medical, Dental and Vision Insurance

401k

Health Savings and Flexible Spending Accounts

Vacation/Sick Time

Paid Holidays

Tuition Reimbursement

Additional Benefits

Apply today to begin your career with us!

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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