Sales Coordinator

Location

1940 E. 6th Street, Cleveland, OH 44114, USA

Compensation

Pay: $22 USD to $23 USD per hour. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job‑related reasons.

Description

Fidelity Hotel is hiring for a Sales Coordinator.
Fidelity Hotel is an adaptive reuse project located at 1940 E. 6th Street in the historic 103‑year‑old Baker Building. Fidelity Hotel has 97 guest rooms & suites, each with tailored amenities, custom‑designed furniture, and thoughtfully curated art. The property features a full‑service restaurant, bar, event & meeting spaces, and a private dining room. Fidelity Hotel is an homage to Cleveland’s long‑standing ideals. Our unwavering dedication to the city’s soul is expressed through the design, brand, art, amenities, and community programs – all carefully selected to be additive to and reflective of the innovation & creativity that makes Cleveland so special.

Responsibilities

Coordinate all groups and events booked by the sales team, including rooming lists, cut‑off dates, group and event resumes, billing, and final audits.

Prepare group and event resumes, BEO packets, billing, and other documents in an accurate and timely manner.

Assist with reservations, billing, and special requests for group blocks and events.

Maintain detailed and meticulously organized account files, system profiles, and accurate systems data.

Screen and qualify all telephone leads and sources to the correct Sales Manager.

Participate in the Hotel’s weekly Resume and BEO meetings to review group business and upcoming events with the operations team.

Assist in the development and implementation of special projects as assigned.

Ensure open lines of communication with staff, all departments, and upper management at all times via email, online applications, meetings, etc., to ensure all needs are met.

Qualifications

Strong belief in hospitality, deeply and passionately.

Excellent relationship‑building skills and enjoyment of growing and maintaining new relationships.

Expertise in time management, prioritizing, and multitasking.

Creative, initiative‑driven, and solution‑oriented.

Strong computer skills and quick to learn new software programs.

Detail‑oriented with excellent communication skills.

Strong work ethic, able to work autonomously and in a team.

Previous group and event coordinating experience.

Bachelor’s degree from an accredited four‑year college or university, or an equivalent combination of education and experience. A degree in hospitality, tourism, or hotel management is preferred.

Benefits

Up to 3 weeks paid time off annually.

50% off discount at most New Waterloo restaurants.

401(k) matching.

Paid holidays.

Discounts at our shops, hotels, and local partnerships.

Equal‑Opportunity Employer
New Waterloo is an equal‑opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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