Business Analysis Associate II

Working at Chase means making a real difference every day for your customers, your community, and yourself. How? By putting others first, doing what's right, and creating solutions that make lives better. Build your career on our strong foundation and help shape what's next-for you and for us. Join our Access Management Group and lead geographically dispersed teams, drive process improvements, and champion change in a dynamic, global environment.

As a Global Leader within the Access Management Group, you will provide strategic direction, leadership, and oversight for geographically dispersed teams managing access management processes. You will collaborate across departments to execute organizational goals, resolve complex issues, and act as a preliminary escalation point. Your expertise will drive process improvements, operational excellence, and the adoption of new ways of working in a fast-paced, global environment.

Job Responsibilities

Lead, develop, and inspire high-performing, geographically dispersed teams, fostering a culture of excellence and continuous improvement
Serve as a subject matter expert, providing advice and support on complex access management issues and initiatives
Collaborate with peer groups and cross-functional teams to provide strategic direction and support for risk and controls management within business function processes
Identify gaps in information, analyze complex problems, and drive resolution, acting as a preliminary escalation point for critical issues
Plan, organize, and manage the work of others, ensuring alignment with department and organizational goals
Drive process analysis, design, and management activities, including process improvement and performance measurement across financial, customer, and operational metrics
Apply IT Risk, Business Controls, or Audit frameworks to strengthen the control environment and ensure compliance with internal and external standards
Synthesize information across multiple platforms, systems, and organizations to inform decision-making and process enhancements
Creatively problem-solve and design integrated business process and technology solutions, driving improvement opportunities through leadership alignment and execution
Champion change and influence adoption of new ways of working, demonstrating strong interpersonal, verbal, and written communication skills tailored to diverse audiences
Proactively develop and implement early identification, monitoring, and control reporting to enable process stability and efficiency
Build and maintain deep partnerships with key stakeholders and strategic suppliers to support business objectives
Utilize strong working knowledge of Enterprise Service Desk, Centralized Policy Administration, Monday.com, PowerPoint, and Identity and Access Management to support analysis, reporting, and project management activities
Required qualifications, capabilities, and skills

Proven experience leading geographically dispersed teams and managing access management processes
Advanced subject matter expertise in access management, IT risk, business controls, or audit frameworks
Strong strategic thinking and problem-solving skills, with ability to resolve complex issues and drive process improvements
Excellent interpersonal, verbal, and written communication skills tailored to diverse audiences
Demonstrated ability to plan, organize, and manage the work of others, ensuring alignment with organizational goals
Experience collaborating with cross-functional teams and peer groups to support risk and controls management
Advanced proficiency in process analysis, design, and management activities, including performance measurement
Ability to synthesize information across multiple platforms, systems, and organizations to inform decision-making
Strong working knowledge of Enterprise Service Desk, Centralized Policy Administration, Monday.com, PowerPoint, and Identity and Access Management
Ability to proactively develop and implement early identification, monitoring, and control reporting
Demonstrated ability to build and maintain deep partnerships with key stakeholders and strategic suppliers
Preferred qualifications, capabilities, and skills

Experience in championing change and influencing adoption of new ways of working in a global environment
Advanced proficiency in designing integrated business process and technology solutions
Strong background in process improvement methodologies and performance measurement across financial, customer, and operational metrics
Experience supporting analysis, reporting, and project management activities in access management environments
Familiarity with compliance standards and regulatory requirements related to access management
Proven ability to foster a culture of excellence and continuous improvement within teams
Experience in managing strategic supplier relationships to support business objectives

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans