Internal Communications Manager
Hybrid – remote with travel to head office (DE4 3YH) and around the network.
Permanent contract.
Full time, 37.5 hours per week.
£36,000 - £42,500 per annum.
A fantastic opportunity has arisen to join our External Affairs and Engagement team as Internal Communications Manager.
Why work for YHA?
10 nights free hostel stays per year for you and up to 3 friends or family
Access to YHA’s staff discount and cash back portal
Free YHA Membership each year
Access to support via our Employee Assistance Program
What will you be doing as Internal Communications Manager?
Develop and deliver an internal communications strategy to support transformation and business priorities, reviewing current tools and systems
Identify and implement new modern digital solutions for internal communications
Create engaging, clear and timely communications that connect and inspire staff across YHA’s network
Manage YHA’s internal communications channels to ensure consistency, accuracy and impact
Plan and host internal engagement activities such as briefings, webinars and Ask‑the‑Exec sessions
Produce high‑quality internal content including newsletters, briefings, presentations and articles
Work closely with senior leaders and colleagues across the organisation to gather stories, share updates and celebrate impact
Support staff understanding, engagement and confidence during periods of organisational change, with travel across the network as required
What Skills and Experience do you need to be an Internal Communications Manager?
Experience implementing and managing modern digital internal communications systems within complex or national organisations
Proven experience leading and delivering internal communications strategies
Expert confidence using Microsoft tools such as Teams, Viva Engage and SharePoint to drive engagement
Demonstrated success managing internal communications through periods of organisational change
Excellent written and verbal communication skills, with the ability to adapt tone for different audiences and situations
Confident facilitator and event coordinator, comfortable chairing meetings and presenting to senior audiences
Strong project management skills, able to balance competing priorities and deliver to deadlines
Approachable, trusted and well‑organised, with the ability to build positive relationships across all levels of the organisation
Demonstration of our HEART values – they’re part of everything we do, and we look for people who bring them to life in their everyday work
We welcome applicants from all backgrounds.
All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
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Internal Communications Manager, YOUTH HOSTEL ASSOCIATION
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Salary: £36,000 - £42,500