Program Coordinator II / Branch Manager II - 187503

Are you passionate about management? Are you able to work in a fast-paced environment and successfully navigate priorities? If so, we may have an amazing opportunity for you to join our team as a Branch Manager. Branch Managers not only lead the way in a result-oriented environment, but they also help mentor their team for success.

Location
This position is located at the Sumter Department of Motor Vehicles (DMV) Branch Office in Sumter, SC.

Responsibilities

Manages, directs, plans, and coordinates the activities necessary for the day-to-day office operation of a branch office. Performs and assists with audits of offices and associated entities operating under the Agency's enforcement areas.

Monitors miscellaneous investigations ensuring department criteria and policies have been met. Holds office meetings to advise staff on new and existing DMV policies and procedures.

Manages all personnel matters such as hiring, performance appraisals and disciplinary actions. Monitors career programs to ensure they meet requirements and needs.

Counsels and reprimands employees. Completes human resources requirements for subordinate personnel including EPMS ratings and time entries/request in SCEIS.

Maintains inventory of office supplies and prepares requisitions. Inventories of all accountable items, monthly, quarterly, and yearly reports.

Guides subordinate employees on DMV policy and procedures.

Examines, accepts, prepares, enters, and prints all documents required in issuing driver licences, beginner permits, and identification cards for all classes; original, renewal, duplicate, transfers, temporary and replacement vehicle registrations, licence plates, permits, and/or titles. This includes requests for repossessed, abandoned, salvaged, homemade and rebuilt vehicles.

Performs edits of the customer's name and address fields. Processes Motor Voter Registration requests.

Research suspension inquiries, modifies driver record status, and clears suspensions.

Processes International Registration Plan registration credentials and issues automobile dealership licences. Administers knowledge tests for all classes to include CDL.

Answers customer inquiries pertaining to driver, vehicle, registration, titling and insurance requirements by phone, email, and in-person. Greets and directs customers to appropriate areas of the office.

Collects all required fees and donations for the Donate Life Fund. Reconciles and prepares individual daily report and refund request documents.

Computes vehicle sales tax and makes weight adjustments to the vehicle record file.

Other duties as required by manager.

Minimum Requirements

A bachelor's degree and relevant program experience. An equivalent combination of education and relevant experience may be accepted with prior approval.

Agency Requirements

Must complete a nationwide criminal background check to include fingerprints. Before being certified to administer CDL knowledge skill tests must complete a formal CDL test examiner trainer course and examination that includes Introduction to CDL Licensing System, Overview of the CDL Tests and Knowledge Tests.

Additional Requirements

Ability to interpret and apply laws and procedures.

Skill in planning, scheduling, directing, and reviewing work of subordinates to provide excellent customer service.

Ability to conduct meetings, interviews, and conferences, and must have computer skills.

The DMV Branch Manager II reports directly to the Regional Manager with limited supervision and is responsible for the day-to-day management of a single branch office. This includes management of all personnel matters, inventory, implementation of agency policy and procedures.

Tasks are completed in a climate-controlled office setting. Exposure to warm or cold temperatures when working outside.

May be required to travel to other locations as needed. Limited overtime may be required to meet departmental deadlines or to serve all customers.

Agency Preferred

A bachelor's degree and two (2) years of related experience.

What’s in it for you?
At the SCDMV you get to be part of an exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

Benefits

Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)

15 days annual (vacation) leave per year

15 days sick leave per year

13 paid holidays

State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)

An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household

So, what are you waiting for?
Come be a part of a remarkable team within a growing agency that is always striving to improve the customer experience!

Equal Employment Opportunity
The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Application Requirements
Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

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