Communications Specialist

Communications Specialist
Category:

Marketing

Main location:

United States, Georgia, Atlanta

Position ID:

J0426-2248

Employment Type:

Full Time

Position Description:

The Communication Specialist supports the Support Now Experience & Special Projects (ESP) team by producing clear, high-quality internal communications that advance department initiatives, culture priorities, and leadership objectives. This role partners closely with the leader of Experience & Special Projects team to translate strategy into audience‑ready messaging and polished deliverables.

The ideal candidate will possess a balanced blend of IQ and EQ, maintaining a professional and highly collaborative approach. As a subject matter expert in internal communications, this individual should be passionate about crafting compelling narratives and making complex information digestible. The ability to manage multiple deliverables simultaneously and a meticulous attention to detail are essential for success in this role.

This role can be performed remotely from anywhere in the United States.

Your future duties and responsibilities

Own the team's weekly newsletter send end‑to‑end including content intake, copyediting, designing in Mailchimp, acquiring approvals, and distributing.

Co‑own a monthly newsletter to our People Leader audience including designing in Mailchimp, acquiring approvals, and distributing.

Develop two monthly Staff features by working within existing templates, coordinating outreach, editing videos in Canva, designing accompanying graphics, acquiring approvals, and preparing final draft for publication.

Planning and executing communication plans for ad hoc activities such as video announcements, initiatives, and events.

Required qualifications to be successful in this role

Bachelor's degree in Communications, Journalism, Public Relations, Marketing, or a related field, or equivalent experience.

Experience leading internal communications in a fast‑paced, matrixed environment.

Exceptional writing and editing skills across multiple formats including newsletters, emails, scripts, and Slack/Teams posts.

Proficiency in Mailchimp including campaign creation, audience management, and performance reporting.

Proficiency in Canva or Adobe Creative Suite for graphic design and video editing.

Familiarity with SharePoint site maintenance, Microsoft Suite, and Monday.com.

Comfortable partnering with leaders in a fast‑paced environment.

Strong attention to detail and quality.

Strong project management skills.

Ability to translate complex or technical information into concise messaging.

Ability to ensure all content reflects Support Now's tone, voice, and client's brand identity standards.

Preferred Qualifications

Experience supporting internal communications in a corporate contact center environment.

Experience as an editor‑in‑chief.

Compensation
A reasonable estimate of the current range for this role in the U.S. is $38,800.00 - $77,400.00.

Benefits

Competitive compensation

Comprehensive insurance options

Matching contributions through the 401(k) plan and the share purchase plan

Paid time off for vacation, holidays, and sick time

Paid parental leave

Learning opportunities and tuition assistance

Wellness and Well‑being programs

Equal Opportunity Employer
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.

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