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Urban Legend’s Creator Success Manager will grow and support our community of creators. This is a relationship-driven, creator-facing role where you’ll guide creators through onboarding, help match them with campaigns that align with their values, and support their success on the platform. You’ll also lead the discovery and recruitment of new creators in target verticals and other cause-based categories, working closely with internal teams to build a strong, high-performing creator network. The ideal candidate will have experience in talent management and/or influencer marketing. The candidate must be a skilled communicator, detail-oriented project manager, strategic marketer, and a creative thinker.

ABOUT URBAN LEGEND

Urban Legend is an invite-only platform that empowers digital creators to champion causes they care about — and get paid for it. We partner with some of the most trusted voices across social media to launch high-impact, action-based campaigns that drive real-world change. We give creators the tools, flexibility, and transparency they need to amplify meaningful messages.

JOB DUTIES INCLUDE

Identify and recruit creators who have authenticity, audience trust, and reach.
Lead onboarding calls to bring prospective creators onto the platform.
Manage a portfolio of creators and serve as their primary point of contact.
Match creators to campaigns that align with their brand, values, and audience.
Conduct regular check-ins to ensure creators are engaged and supported.
Communicate campaign requirements, troubleshoot, and answer creator inquiries as needed.
Gather and share creator insights to inform platform improvements and campaign strategy.
Maintain accurate records and creator pipelines using internal CRM tools (e.g., Monday.com)
Provide guidance to creators when adjustments to their approach or improved compliance with various guidelines is needed.

KEY SKILLS

2-4+ years of relevant experience in influencer marketing or talent management
Very strong writing and editing skills
Experience with Excel, PowerPoint, and similar tools; experience with one or more CRM tools

BENEFITS

Competitive compensation structure with bonus opportunities

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Join ShopMy – Powering the Future of Digital Marketing

ShopMy is revolutionizing digital marketing by seamlessly connecting brands with top talent. From discovering rising creators and executing gifting campaigns to sharing commissionable codes and streamlining communication, we empower the world’s leading brands to build dynamic, high-impact creator programs. Today’s most influential creators use ShopMy to earn tens of millions in commissions from creating monetizable links, collaborate directly with brands and build digital storefronts with millions of products.

We’ve just closed an incredible $77m Series B funding round led by Bessemer, fueling our mission to redefine the creator economy. If you're passionate about delivering exceptional product solutions and shaping the future of digital marketing, we want to hear from you!

About The Role

The Enterprise Director drives strategic growth and revenue expansion within 8-12 high-value Fortune 500 accounts, serving as a trusted advisor to senior decision-makers while executing aggressive upselling initiatives. There is a specific focus on expanding clients’ investment in our Opportunities product.

Your Impact to The Role

Strategic Account Management

Own and manage relationships with 8-12 enterprise accounts with our largest contract values
Serve as the primary strategic advisor and trusted partner to senior decision-makers
Conduct regular business reviews and strategic planning sessions with key stakeholders
Map complex organizational structures and identify key influencers across multiple departments and business units

Revenue Growth & Expansion

Achieve aggressive annual upsell targets with particular focus on increasing QoQ investment in Opportunities product
Create compelling business cases that demonstrate clear ROI and strategic value for expansion initiatives

Cross-Functional Leadership

Partner closely with Sales, Product, Client Strategy, and Technical teams to ensure seamless client experience
Advocate for client needs internally while driving product roadmap discussions and feature prioritization

You Are Energized By

Developing and executing comprehensive account strategies that align with clients' business objectives and drive mutual growth
Negotiate complex contract renewals and expansions
Maintaining deep understanding of clients' industries, competitive landscapes, and strategic initiatives
Providing market insights and competitive intelligence to inform product development and go-to-market strategies
Contributing to thought leadership content and case study development

What We Are Looking For

7+ years of enterprise account management or client success experience with Fortune 500 companies
Proven track record of consistently achieving annual upsell targets in prior role(s)
Excellent written and verbal communication skills
Experience managing complex, multi-stakeholder relationships in enterprise environments
Exceptional relationship-building and executive presence capabilities
Strong analytical and strategic thinking skills with ability to translate complex business needs into actionable solutions
Outstanding negotiation and presentation skills, comfortable presenting to senior executives
Strong understanding of enterprise renewal cycles, procurement processes, and contract negotiations

Bonus Points

Background in B2B technology, SaaS, performance marketing or professional services preferred
Proficiency with CRM systems (Salesforce preferred)
Entrepreneurial mindset with ability to think and act like a business owner
Resilient and adaptable, able to thrive in fast-paced, high-pressure environments
Collaborative leader who can influence without authority across all organizational levels
Strong business acumen with understanding of financial metrics and business operations

New York Pay Range

$150,000 - $180,000 USD

The provided salary range is base salary, exclusive of bonus potential or commission and is a good faith estimate of cash compensation. ShopMy is flexible pending candidate's experience and how our business needs evolve throughout the search. Every employee of ShopMy receives equity on top of cash compensation!

ShopMy offers a bundle of benefits on top of being a great place to work.

Equity in ShopMy
Flexible PTO
14 weeks of parental leave
Reimbursements up to $200/month to spend on teammate outings
401k program (3% automated contribution from ShopMy!)
Wellhub Membership
Company retreats
Opportunity to monetize your influence- all employees build out a ShopMy page!
Birthday PTO

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Newsday Media Group is a locally owned, independent media company grounded in journalistic excellence, integrity, and commitment to the communities it serves. With 19 Pulitzer Prizes and dozens of Emmy Awards, it's one of the most decorated news organizations in the country.

The company is in the middle of a significant transformation, expanding from its newspaper roots into a multimedia operation spanning digital, video, podcasts, live events, and data-driven civic engagement. NMG properties include the flagship Newsday and Newsday.com, NewsdayTV, the Newsday Live events series, and nextLI, a civic research and community forum platform funded by The Rauch Foundation.

A new 130,000-square-foot headquarters in Melville features a broadcast-quality TV studio and multimedia production space. Newsday Live produces a growing calendar of food and wine tastings, author talks, sports Q&As, concerts, and community events. Feed Me, the company's food and dining vertical, includes a web series, quarterly print magazine, and restaurant coverage. Brand 360, the in-house content studio, partners with advertisers across healthcare, education, energy, tourism, and retail.

Newsday's investigative unit has driven real-world change, from prompting schools to replace unsafe football helmets to contributing reporting that led to federal corruption convictions. Community programs include the Newsday Marching Band Festival, CheerFest, Scholar-Artist honors, and partnerships with local nonprofits focused on hunger, housing, youth education, and child welfare.

For people who care about local journalism, multimedia storytelling, and community impact, Newsday is doing the work at scale.

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