H&M Sales Advisor - UTC

Sales Advisor Responsibilities

Provide excellent customer service: welcoming and guiding customers through the store and the OMNI experience where available, supporting them with direct customer service

Engage and have conversations with customers to provide excellent service

Guide customers through our fashion trends, stories and products in all areas of the store

Effectively promote and sell our products to customers

Actively promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives

Represent yourself and the H&M brand positively during all customer interactions

Support commercial or operational actions to reach sales targets with the store management team

General Information

Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers

Use product and fashion knowledge to share relevant information with customers

Team & Development

Retain and share your service, fashion and store operations knowledge and skills with colleagues

Follow all procedures, routines and legal requirements in all areas of the store

Give and receive feedback with colleagues to learn, develop and support each other

Participate in relevant onboarding, introduction processes, trainings and courses for future development

Retail Operations/Visual & Commercial Execution

Complete full garment cycle from unpacking and refill to steaming ensuring good garment care

Operate fitting room and checkout areas according to best practice and processes

Contribute to a clean and tidy sales floor and back‑of‑house (including stockrooms)

Support garment presentation and maintain attractive merchandise displays, clear trends and stories according to visual & commercial guidelines

Ensure good stock levels with replenishment routines on the sales floor

Maintain best practice for any in‑store OMNI services and in‑store tech services/tools (Instore Care App, Click & Collect, Smart Store etc.)

Support opening and closing of the store

Follow all H&S guidelines and legal requirements applicable to role and responsibilities

Who You Are

Passionate about fashion and everything we create in‑store

Motivated by giving customers a great experience

Communicative, creative, curious, motivated, flexible, decisive, and action‑oriented

Enjoy working in a collaborative and dynamic environment

Have sales experience in a dynamic and collaborative environment that can be applied to this role

Experience in customer service in fashion, retail or other service‑related industries

Benefits Overview

Access to a large global talent community and career growth opportunities

Comprehensive benefits including health insurance, wellness and family support programs, company match retirement plan, paid leave and paid time off

Employee discount on H&M and affiliated brands

Support for overall wellbeing and community involvement

Job Status
Hourly, Non-Exempt

EEOC Code
SLS

Compensation
Sales Associates Pay Rate $3.50 per hour (actual amount may vary based on qualifications)

*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. Additional duties may be assigned at the company's discretion.

**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. This range may be modified in the future.

Equal Employment Opportunity
We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com and use Ask a Question.

Location
University Town Center Drive, Sarasota County, United States

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